Monthly Archives: September 2009

PHAN Innovations Day focusing on trends in green and environmentally friendly products

The day was sponsored by Purerooms, Optii Solutions,Vitric Flooring and Innerscent and held at the Radisson Plaza Hotel on the 8th September 2009

Innovative Products :

• Purerooms- Introduction to allergy friendly rooms and the best way to achieve them.

• Optii Keeper- delivering the Housekeeping Department into the 21st century.

• Vitric – Floor Restoration and Maintenance – Achieve a shiny floor and be environmentally friendly.

• Innerscent –Giving your guests a great nights sleep – The original Innerscent Aromatherapy mattress and pillow underlay range

Presentations by each company were followed by cocktails. This event was attended by 31 PHAN members. MC was Liz Lycette, Public Officer of PHAN and from L&A.

Liz and Agnes in Bali

Hotel Nikko Bali

Liz spent the last week of August in Bali, with fellow Associate and colleague Agnes Zlotek Petit. The first part of the visit was spent at Hotel Nikkowith the Housekeeping team, reviewing previous audits and action plans and planning the year ahead. All rooms at the Hotel have undergone a full renovation and several new restaurants and public areas have also been added. With Agnes based in Bali, she can oversee the re-training of staff in new cleaning techniques and coaching and mentoring was also delivered to the Senior Housekeeping team.

A full tour of the recently refurbished Bali Dynasty, also an L&A client was undertaken, General Manager, Daryl mentioned ; with L&A’s help
“They created an accountable housekeeping control system where room boys are scored and evaluated on a monthly basis in the form of a comprehensive housekeeping report and training needs are clearly identified for follow up training.

The stunning wedding chapel on the cliff at Hotel Nikko

We now have a comprehensive evaluation tool where both staff and product are objectively evaluated on a monthly basis. After just two months following the implementation our Guest Service Index rating has significantly improved by 10% in both guest room and bathroom reflecting a higher level of guest satisfaction and this is expected to increase further as training and evaluation continues. “

Hard Rock Hotel at Kuta have also signed an agreement for ongoing Housekeeping consultancy assistance up until 2010.

Liz and Agnes also attended as guests to the SKAL lunch held on at the Laguna along with 110 travel industry executives from all over Bali.

Blue Mountains Hotel School – Housekeeping Olympics

Liz and Ariane from L&A were delighted to assist the Blue Mountains Hotel School Year 2 Business Degree students, set up and run the Inaugural Housekeeping Olympics on 1st June 2009. Modelled on the PHAN Olympics held in January this year, events included the toilet paper throwing relay, the toilet paper mummy wrapping competition and the famous bed making relay.

The afternoon event was enjoyed by all and the winning team was rewarded with the coveted Golden Toilet Brush award for outstanding performance.