Daily Archives: February 23, 2010

Ongoing assistance at The York by Swiss-belhotel

L&A continues to assist The York by Swiss-belhotel with ongoing mentoring and coaching of the newly promoted Housekeeper, reviewing and streamlining rooms operations with management and supervisory skills training for the whole Housekeeping team

Essential housekeeping training for Kempinski worldwide

The Kempinski trainers in Dubai

This was a culmination of nearly 2 years of collaboration between L&A and Kempinski Hotels and Resorts. The  design, development and delivery of the global 10 module training programme for all Kempinski hotels worldwide helps the company to fulfil their mission of  “From Good to Best!”

Master Housekeeping trainers came from all over the world including Russia, China, Indonesia, UAE, Switzerland and Jordan. The 5 day programme introduced the master trainers to 10 modules of training programmes designed for Kempinski; from Room Attendant training to Supervisory skills training. Once delivered, the trainers got to practice and were videotaped for feedback, this new tool enables Master trainers to help improve operations in existing properties and to successfully open new Kempinski Hotels

The Master Housekeeping Trainers also had the opportunity for a back of house tour of the Burj Al Arab and The Address.

Burj al Arab by night

Rotana housekeeping workshop on beautiful Yas Island

L&A was back in UAE in January running a one day workshop for Rotana Assistant Housekeepers at Rotana Hotel Yas Island overlooking the newly opened Yas Island F1 Race track. Fifteen Housekeepers attended the Finance and Staff Management workshop. The lively workshop included games where teams had to mime out the actions of various machines in housekeeping including a sewing machine demonstrated here.