Daily Archives: November 27, 2010

Professional Housekeepers Group UAE

While on assignment in the UAE earlier this month, Liz Lycette, Principal and senior consultant of Lycette & Associates had the opportunity to meet up with Housekeepers from the Professional Housekeepers Group UAE. Tatjana Ahmed is the networks President and Executive Housekeeper at the 674 and 186 apartments Grand Hyatt Hotel and recipient of the Housekeeper of the year award 2010. Tatjana was keen to hear about the successful NSW/PHAN Housekeeping Olympics and is planning a similar event for Dubai in December this year.

Liz also met with Josephine Wallis, the Executive Housekeeper of Burj Al Arab, Jennifer Moussi at the Dubai Festival City Intercontinental Complex and Una Lydon the Executive Housekeeper of Jumeirah Beach Hotel. it was great to share ideas of best practice, innovations and gain insights into housekeeping in UAE.

Tatjana Ahmed and Liz Lycette at the Grand Hyatt Dubai

Outsourcing housekeeping an interesting alternative – Park Regis Kris Kin Hotel Dubai

Housekeeping Team warming up

Housekeeping is an essential component of the guest experience and plays a major role in the overall hotel operations. Outsourcing this service can have an immense effect on guest satisfaction as well as housekeeping efficiency and effectiveness. Of course it is a strategic business decision to outsource or not, complete or top up, but the desired outcome remains unchanged.

In the case of our most recent assignment, the 400 room Park Regis Kris Kin Hotel, a part of the Park Regis hotel group, has contracted all housekeeping services to M5, also know as Metro Maintenance. All staff, the Executive Housekeeper, Supervisors, Public Area teams, Room Attendants, Uniform and Linen Room staff are all employed by the agency. This is a first for Dubai!

L&A pre-opening support, training and assistance does not change when dealing with an agency and quality is always paramount. Our projects include preparation of manuals, policies and procedures, establishment of standards and training of all housekeeping staff. Extra attention was given to the use of microfibre cleaning technology for rooms and public areas from the Rubbermaid Hygen series, now available in Dubai.

Roland Punzl, the Executive Housekeeper has come to Dubai from the Sydney Metro operations and brings with him his extensive housekeeping experience and enormous enthusiasm. He heads the multi-cultural team including staff from Nepal, Philippines and India and has systems in place to ensure great training and quality control standards for the Hotel.

The hotel opening early November was a great success.

For more information on Pre-opening Support or Outsourcing your housekeeping services contact Liz Lycette on liz@lycetteandassociates.com or visit www.lycetteandassociates.com

A typical room