Monthly Archives: August 2011

Development Course for Housekeeping Managers comes to Bangkok!

Lycette & Associates developed a reputation for delivering popular and highly practical interactive training courses for Housekeeping Managers and Housekeeping staff. This time L&A is presenting in Bangkok. Two workshops are scheduled to take place this September. This development programme will benefit Executive Housekeepers, particularly those newly appointed to the position, their Assistants and Senior Housekeeping Managers. Course facilitator Liz Lycette will take you through a programme designed to improve performance of housekeeping staff by targeting three critical areas of operation:

Profits – improve cost control systems and effective utilisation of resources
People – staff retention, effective leadership skills, personnel management / development
Product – achieve and maintain consistency in presentation standards and property upkeep

The cornerstones of the training will include:

  • Facilitation in English and translation into Thai
  • Theory, supported by a presentation, comprehensive hand-outs in English and Thai
  • Group discussions, case studies, role plays, practical work exercises
  • Workbased Project initiation through personal development sheets
  • Mini trade show with suppliers and networking opportunities

Venue details
36 Narathiwat-Ratchanakarin Road
Bangkok 10120, Thailand
Phone: +66 (0) 2210 9000

Workshop details and fees:

  • Workshop 1: Wednesday 7th, Thursday 8th and Friday 9th September, 2011.
  • Workshop 2: Monday 12th, Tuesday 13th and Wednesday 14th September 2011.
  • Each workshop day runs from 09.00 – 17.30, including 1 hour for lunch which will be provided.

The course fee is THB 10,000 per person only! (Full 3-day programme inclusive of all course materials, including morning, afternoon tea and lunch) A minimum of 20 attendees is required for each course to take place

Registration
Full registration and payment in US$ 339.00 equivalent will be available online at the L&A Website: http://www.lycetteandassociates.com/housekeeping-courses-training/ or you can contact our course coordinator Ms. Taspun L. (Pin) Mobile : +66 86370 4417 Email: pin (at) lycetteandassociates.com

 

Next online course: Finance for Housekeepers starting Monday 22nd August

Lycette & Associates presents FINANCE FOR HOUSEKEEPING MANAGERS a supportive online, interactive, engaging and flexible course designed for those responsible for the financial success of the housekeeping department and its sub-departments; especially newly promoted Executive Housekeepers, up-and-coming Assistant and Senior Housekeepers, and Rooms Division Managers with a front office background. The course will be starting Monday 22 August. Registration is online and payment is made through PayPal (accepts credit cards) or electronic funds transfer. Course fees are US$450 per person. Enroll Now!

Detailed programme information:
The course enhances self-directed learning and critical thinking through research activities that lead to the implementation of various tasks in the workplace and provides opportunities to connect with and learn from peers. The clear focus is on the practical application of skills in the workplace. The experience will  expand and develop professional confidence and create tangible value for the learner and their organisation.

The Facilitation Method
The course provides a supportive online learning environment.
Activities that foster the development of critical financial and accounting competencies for Housekeeping operations include:

• clear and simple audio visual explanations of key concepts
• downloadable on-the-job tools and templates for use during and beyond the programme
• Interactive forum to engage and network with other learners
• case studies to practice and apply learned concepts and principles
• practical work exercises

Throughout the programme participants’ progress is appraised through a series of small exams and assessments (such as problem solving case studies, short written assignments, quizzes, etc) which are evaluated by the facilitator and returned to the participant with individual comments, feedback and suggestions. Upon successful completion International participants receive a Lycette & Associate certificate and Australian participants a nationally recognised Statement of Attainment.

Duration and Time Commitment

The “Finance for Housekeeping Managers” programme is an interactive and engaging online course which can be undertaken in participant’s own time at work and/or at home provided there is access to a computer, high-speed internet and printer. The program is constructed in 3 modules which are scheduled to be facilitated over a 3 week period, followed by 2 substantial work based practical assignments which require a further 3 weeks. The overall course is scheduled to be completed in 8 weeks total. Participant’s commitment is expected to be approximately 20 hours with the majority of time required in the first 3 weeks of the course. Although the online program offers maximum flexibility for each learner, it is recommended that participants allocate some time each day to move through the program comfortably as a group with other learners.

Course starts Monday 22 August 2011 – Enrol NOW!

Registration is online and payment is made through PayPal (accepts credit cards) or electronic funds transfer. Course fees are US$450 per person.

Click here to ENROL NOW! For additional course information visit our websiteor contact Josephine van Damme

 

As a special treat at Coworth Park, Berkshire

The Coworth Park copper bath

A birthday celebration for Liz at the beautiful Coworth Park, Berkshire near London. It was unfortunate that Lesley Skelt the Executive Housekeeper at Coworth Park was away on that day and we were unable to meet up but her well briefed team did a great job of showing us all through the property. The hotel is part of the Dorchester collection and is a stunning 70-room luxury country house hotel set in 240 acres of picturesque Berkshire parkland just 45 minutes from central London, 20 minutes from Heathrow airport and very close to Ascot.  It even has its own helipad! The estate boasts an eco-luxury Spa with indoor pool and three restaurants, including relaxed dining in The Barn and the hotel’s fine-dining restaurant overseen by John Campbell.

The only UK hotel to feature its own polo fields, current facilities include stabling for 30 horses together with self-contained accommodation for grooms and a full programme of polo tournaments.

Copper baths, local touchs and luxurious guest amenities

The history of Coworth Park House, a handsome Georgian building, dates back to 1776. Throughout the 1800’s the estate has passed through the hands of a number of owners. It is perhaps best known as the home of the 17th Earl of Lord Derby who bought it in 1899 and lived there for almost 50 years until his death in 1948.

After Lady Derby’s death in 1957, the house was converted first into a convent school and later into offices. In the mid 1980’s Selfridges and Fortnum & Mason founder, Galen Weston took over ownership and developed its first polo field. In 2001 it was taken over by Dorchester Collection who have painstakingly recreated the Georgian Manor House and picturesque grounds to create a truly stunning Country House Hotel and Spa.

The Dower House is the signature suite and the jewel in Coworth Park’s crown. A Grade 2 listed building it has been sensitively transformed into a private residence with three bedrooms, a private kitchen, dining room, lounge and snug. It also has its own garden with a stream running through it, home to Coworth Park’s family of swans.

 

Coworth Park bedroom

The Fine Dining Room

Birthday Fun!

Coworth Park

Lygon Arms revisted

Liz with her EHL diploma

Whilst in the UK in May, Liz Lycette took the time to revisit the Lygon Arms in Broadway Worcestershire. The Lygon Arms was Liz’s first job straight after École Hotelière graduation in 1979. She was General Assistant there for one year! It was interesting to go back and see the Hotel after 30 + years.

Liz proudly holding her École Hotelière Lausanne diploma in 1979 in her uniform in the gardens of 68 High Street Broadway, the house shared with other ladies on the Lygon team. Love that hair and long skirt!!

Liz met up with Mary Anne Reed – Reservations Manager who is still there from the original team and Colwyn in the Stores.

Love that skirt!

The Lygon today is managed by Barceló Hotels and Resorts.

The Hotel boasts 77 rooms including 7 stunning suites, some dating back to 1532. Liz fondly remembers her first stint in Housekeeping under the watchful eye of Corrine Weaver the Executive Housekeeper. Her duties included polishing furniture and floors with bees wax and delivering sherry and cheese biscuits to all new arriving guests.

It was humbling to work in an establishment with such an amazing history; The Broadway parish register has the first reference to The Inn in 1532. In the 17th century, it served both sides of the Civil War – Oliver Cromwell stayed there before the decisive battle of Worcester in 1651 (the Cromwell Room is where Oliver Cromwell spent the night) and Charles I also used The Inn to meet his supporters.

Nice to go back and see places from many years ago and rekindle the memories.

 

 

The Lygon Arms

The Great chamber – Charles 1st is supposed to have slept here