Daily Archives: December 11, 2011

Bali December Housekeepers workshop

Earlier this month Agnes and Liz conducted the first ever 2 day Housekeepers seminar in Bali through the Bali Hotel Association. The Housekeeping Management Skills Training workshop focused on “profit and people” with the 35 participants coming from all over Bali; large 5 star Hotels, smaller 3 and 4 star operations and villas.

Some feedback after the 2 days included such comments as

“It was great workshop – lots of ideas, best practice, informative and useful, everyone was fantastic”
“zillion thanks to Liz and Agnes for great knowledge sharing 2-day workshop.”

The Housekeeping Managers now have a full tool box to complete their action plans and implement changes in their operations. Everyone particularly enjoyed the opportunity to network and share ideas.

Agnes used her fluent Bahasa Indonesian to guide the participants along, also helped with the handouts being in English and Indonesian.

L&A look forward to conducting more workshops in 2012 partnering with the Bali Hotel Association including a planned Supervisory Skills workshop for Rooms Division which will be conducted entirely in Indonesian.

For more information on housekeeping workshops contact Josephine van Damme by email josephine@lycetteandassociates.com or visit our

website http://www.lycetteandassociates.com/housekeeping-courses-training

Mandarin Oriental Hong Kong Christmas decorations

The Mandarin Oriental in Hong Kong always has amazing Christmas decorations and this year is no exception. I like to share this this picture with you.