Monthly Archives: February 2012

Housekeeping course in Shanghai this February

The Development Programme for Housekeeping Managers will be held this month in Shanghai. This course will benefit Executive Housekeepers, particularly those newly appointed to the position, their Assistants and Senior Housekeeping Managers. Course facilitator Liz Lycette will take you through a programme designed to improve performance of housekeeping staff by targeting three critical areas of operation:

Profits – improve cost control systems and effective utilisation of resources
People – staff retention, effective leadership skills, personnel management and development
Product – achieve and maintain consistency in presentation standards and property upkeep

The cornerstones of the training will include:
Facilitation in English and Mandarin. 
Theory, supported by a presentation, comprehensive hand-outs in English and Mandarin
Group discussions, case studies, role plays, practical work exercises
Work based project initiation through personal development sheets

Workshop details and fees:
Dates: Wednesday 15th – Friday 17th February 2012
The workshop runs from 09.00 – 17.00 daily, including 1 hour for lunch which will be provided.
Venue: Howard Johnson Plaza Hotel Shanghai, 595 Jiu Jiang Road Shanghai 200001
Cost: The investment is US$750 per person. (Full 3-day programme inclusive of all course material, including morning, afternoon tea and lunch) A minimum of 20 attendees is required for this course to take place

Registration:
Full registration and payment of US$ 750.00 will be available online at the L&A Website: http://www.lycetteandassociates.com/housekeeping-courses-training/

For more information email Josephine on josephine@lycetteandassociates.com

 

 


Optii Keeper Live at the London Mayfair Hotel

Optii Keeper training at the London Mayfair Hotel

Optii Keeper, the great new Housekeeping labour management software has hit London. The iconic Mayfair Hotel, Radisson Edwardian’s flagship property located in Central London went “Live” with Optii Keeper on 12th January 2012.  The Mayfair is the first hotel in Europe to use Optii Keeper.

The 5 star luxury Hotel has 406 rooms over 8 floors and has also just scooped the award for the “Most Excellent Bedroom” for the Schiaparelli suite at the 30th Annual Condé Nast Johansens 2012 UK & Ireland Awards for Excellence.

Ashlee Lindahl from Optii Solutions travelled over from Australia to help train the 125 Housekeeping staff along with the Radisson Edwardian Senior Group Housekeeper, Tina Andrade. Vincent N’Gueyilbe from Index Hospitality Solutions, the European Partners, was also on board to assist with the project.

The Housekeeping Team was the hero; the team embraced Optii with passion and enthusiasm which made for a smooth transition.

All eyes will now be on The Mayfair London as Optii Keeper propels their housekeeping department into the 21st century!

For more information on Optii Keeper visit Optii Solutions

Room attendants with their Optii Hand held terminals - an iPod

Managing Optii Keeper