Monthly Archives: April 2012

Khatna’s journey!

Sala Bai is a French NGO hotel school based in Siem Reap, Cambodia, created in 2002 by “Agir Pour Le Cambodge”. Each year the school trains 100 young disadvantaged Cambodians in the four main professions of the hospitality industry: restaurant waiter/waitress, cook, receptionist and housekeeping attendant. During the 12-month training the school covers all training fees (lessons, school supplies, books and uniforms) and daily expenses (accommodation, food, bicycle, insurance and medical expenses) for the students. The training lasts 11 months from September to July. In August, the school is dedicated to helping the students find their first employment position. Sala Bai would like to share a short video with you about one of its Graduates, Khatna.

Khatna’s Journey – A Sala Bai Story directed by Mike Rodgers

View via Vimeo: http://vimeo.com/38017186

 

Coaching Skills for Metro Housekeeping

Outsourcing agency Metro Housekeeping organises ongoing training for Housekeeping Supervisors and Managers. Lycette & Associates conducted another “Coaching Skills for Housekeepers” workshop at Meriton Pitt Street.

The diverse group of 20 who originate from every corner of the globe enjoyed the role plays and group activities as well as an opportunity to network with their peers. They were keen to get back into their operations to put into practice what they learned. The group included Supervisors, Area and Site Managers as well as Public Area  Supervisors from Hotels such as Mercure Sydney, Wydnham, Marriott, Fairmont Resort and all the city Meriton properties.

Lycette & Associates will be conducting another Coaching Skills workshop in Brisbane next month. The South East Queensland housekeeping fraternity is invited to attend this workshop. For more information visit our website: http://www.lycetteandassociates.com/housekeeping-courses-training/?coaching-skills-for-housekeeping-supervisors

Coaching Skills for Housekeeping Supervisors – Brisbane 9 May

Lycette & Associates will be running 2 Coaching Skills workshops one in Brisbane and one in Sydney.

The Brisbane Coaching Skills will be held at Park Regis, 293 North Quay, Brisbane and will run from 9 am to 5 pm on the 9 May 2012

Register Now: http://www.lycetteandassociates.com/housekeeping-courses-training/?coaching-skills-for-housekeeping-supervisors

 

 

 

L&A guest speaker at the Blue Mountains Hotel School

Liz Lycette, Director of Lycette & Associates was invited to present 2 hour lecture to the Year 2 students at the Blue Mountains Hotel school Leura Campus. This session introduced the students to new rooms division products and technologies used in hotels and resorts globally. A lively debate was conducted by the group on the pros and cons of the use of technology in Housekeeping.

This presentation was followed up by a similar lecture to the Masters students at the newly opened Sydney Campus of the Blue Mountains International Hotel Management School.

Associate Applied Lecturer, Ms Melinda J McLeod gave some comments;

“The feedback from the students has been very favorable, they thoroughly enjoyed your presentation and have encouraged me to ensure that their fellow colleagues receive this presentation in future terms. Excellent.”

At L&A we are whole heartedly in favour of educating up and coming hospitality professionals into the critical importance of a well- run Housekeeping operation for the success of any hotel. These young students are the future of hospitality and the key to it’s success.

Liz Lycette presenting at BHMS

Liz Lycette in discussion with BHMS students

 

SEQPHA NEWS

SEQPHA invite all to their annual RACE DAY – 9 June 2012
The Paradise Room Gold Coast Turf Club
Members: $58.00 non members:    $68.00

RSVP by 9th of May 2012: No late acceptance as payment and final numbers must be given to Turf Club prior to event.

To attend contact Melissa Bent m: 0466 915 341 e: melissa@corporatedesigns.com.au

The SEQPHA Easter Breakfast was held at the Watermark Hotel & Spa Gold Coast on the Tuesday the 3rd of April – A big thanks to Denise for
Hosting the event and also a BIG THANK YOU to brave Ken Holmes for shaving his head for a great cause!

Next SEQPHA Breakfast will be held at Treasury Casino in Brisbane. We will have a bus from the Gold Coast leaving the Sofitel at 5.30am, and also a pick up at the Boat House Tavern at 5.45am. We will return at 9.30am after the Hotel tour of rooms. Date is Tuesday the 8th of May. To attend contact Melissa Bent m: 0466 915 341 e: melissa@corporatedesigns.com.au

A new project for Angela – Rice Miller Penang

On a recent trip to Kuala Lumpur, Liz Lycette met up with Associate Angela Goh and took the opportunity to fly up to Penang  to visit Angela’s current project; the Rice Miller Development. While in Penang, Liz and Angela met with Dr. Noraini Abdullah, the Managing Director and developer of the multi-million dollar project which is well underway.

The history behind the development is fascinating. The story of the Rice Miller is that of Lim Choo Guan. Born in China in 1844, he was forced to seek a better future and came to Penang in 1860. Having made money ferrying passengers, in the late 1880s he acquired enough capital to establish a partnership that built the island’s first rice mill. He eventually amassed a large fortune and acquired a great deal of property in George Town where he built his house, Mill View, across the road from his mill.  In 1900, he established the modern Khie Heng Bee Mills on the banks of the Penang River. Covering an area of three acres, the combined rice and oil mill was one of the largest industrial concerns in Penang. This is today’s site for the Rice Miller Project, the development which is inscribed on the UNESCO World Heritage List, is located in the heart of George Town’s core heritage zone.

The project consists of The 99 Rice Miller City Residences, the boutique Rice Miller Hotel and also a private club, gym, spa, event centre, health clinic, restaurants and cafés, an urban grocer/ deli and boutique retail.

Dr. Noraini also owns and operates Georgetown College, Centre for Tourism and Hospitality studies, the first of its kind in the region offering study and vocational training in tourism and hospitality.  The aim of the college is to realise the potential role of tourism in the region and to promote a knowledge-based platform in development plans for tourism and visitor management programmes.  The overall objective is to raise the quality of people, goods and services in the tourism industries. Programmes are designed to provide knowledge, skills and attitudes that will optimise the students’ employment opportunities in tourism, hospitality and leisure industries.

L&A Housekeeping workshops back in Bali in April

The Bali Hotel Association in conjunction with Lycette & Associates is presenting a new set of workshops for Bali Executive Housekeepers, their Assistants, Rooms Division Managers and Housekeepiong Supervisors in April.
Quality Assurance in Housekeeping: A 1 day course designed to provide hotels and groups of hotels with a customised program in which key strategy tools and skills are given to establish and maintain quality assurance. Through this interactive workshop the participants are guided to develop specific corporate guidelines and quality benchmarks to maintain consistent Housekeeping Standards within the company.
Coaching Skills for Housekeeping Supervisors: This 1 day workshop is specifically designed to address the challenges of leading the diverse labour force in Housekeeping and Rooms Division. Participants will leave this workshop with practical management tools to assist them in managing and developing their team through building trust, planning, problem solving and strong leadership.

The 2 courses will run over 3 days and participants can mix and match for maximum flexibility. Each workshop day runs from 09.00 – 17.00, with 1 hour for lunch.
Registration is required per course and is available from the BHA Office or the L&A website.

Cost:
BHA members – USD200.00 or IDR 1,900,000 per person. A 20% discount is applied for hotels sending 2 or more participants.
Non-BHA members – USD 230,00 or IDR 2.100.000 per person. A 10% discount is applied for hotels sending 2 or more participants.
(The full day course inclusive of all course materials, including morning, afternoon tea and lunch) A minimum of 20 attendees is required for this course to take place. You don’t have to have done the previous workshops to attend this one.

Course dates:

25 April: Quality Assurance
26 April: Coaching Skills for Housekeeping Supervisors
27 April: Coaching Skills for Housekeeping Supervisors

Don’t miss out! Book now! Register with the Bali Hotel Association. Confirmation required by 20 April 2012. Please contact Nia Septinawati for more information.

Venue details:
Bali Hotels Association
Jl. Raya Puputan 41, Renon
, Denpasar 80235, Bali – Indonesia
hr@balihotelsassociation.com
Ph. (+62 361) 227 600
Fax. (+62 361) 246 816
M. +62 8164 710 412
www.balihotelsassociation.com

For more information contact Josephine: josephine@lycetteandassociates.com

 

 

Liz Lycette guest speaker at the 18th Food & Hotel Asia (FHA) Show

Liz Lycette, Director, Lycette & Associates will be presenting at  the 18th Food & Hotel Asia (FHA) Show this April. The topic Liz will be speaking about is: Latest Innovations and Trends to Maintain Quality Standards in Guest Rooms and Public Areas.

Food&HotelAsia (FHA) has its humble beginning in 1978 consisting initially of FoodAsia and HotelAsia. With a focus on promoting the Asian food and hospitality industry, FHA has grown tremendously along with the industry as the premier trade event synonymous with the food and hospitality industry in Asia and beyond. Today, the show is a made up five specialised events namely FoodAsia, HotelAsia, Bakery&Pastry, HospitalityStyleAsia and HospitalityTechnology; and an up-and-coming segment named Tea&Coffee.

Much anticipated both locally and internationally, the biennial FHA brings to market a myriad of food and hospitality products from around the world. Taking place for the 18th time from 17 – 20 April 2012, the show has expanded with trade visitors from over 90 countries up again this year. For more information visit: http://www.foodnhotelasia.com/

 

Meet Liz at the show, to make an appointment email your details to info@lycetteandassociates.com

 

 

 

Lycette & Associates announce lucky winner!

Thank you to all that have entered in this competition! We have a winner! Melanie Hernandez Assistant Housekeeper, Hotel Michael at Resorts World Sentosa, Singapore. Melanie will be participating in the 2nd online course: Finance for Housekeeping Managers starting 23rd April 2012.

We will organise another lucky draw later on this year.

 

Attention to detail is critical

The Do Not Disturb sign says it all!

Wolgan Valley Resort and Spa contracted Lycette & Associates (L&A) to conduct an Operational Review of the Housekeeping Department to make sure that the standard of excellence can be reached and maintained at all times. This lovely 40-villa property in nestled in the spectacular Wolgan Valley, deep in the Blue Mountains and 35 kilometres from the nearest town of Lithgow. The 5 star resort is owned by Emirates Airlines and has the many challenges for Housekeeping which come with the remoteness and being a very spread out property.

The Executive Housekeeper, Brenda Olson and her team of Housekeepers use a fleet of buggies to clean the beautiful stand-alone villas. Constructed from wood and stone materials and designed in Federation-style, each has its own pool, kept warm in winter and opened up to the great outdoors in summer. Some of the Housekeeping current challenges include the cleaning of pool glass windows and a plague of spiders due to the constant heavy rain.

Guests have high expectations with an average room rate of Aus$2000 per night; the pressure is on housekeeping to deliver way beyond every guest’s expectations. The guest feedback is great, the team is cheerful and work hard to exceed every wish.

In 2012, the Resort was the Grand Award winner in Andrew Harper’s Hideaway Report. This follows on from many awards received in 2011 including Condé Nast Traveller World Savers Award – Winner, Wildlife Category.

Attention to detail is critical and this the Resort does well. The clever beautifully carved wooden wombat draws guests’ attention to leaving him on the bed to allow Housekeeping not to change the sheets daily