Ariane Lellmann graduates with MBA

L&A is delighted to announce Ms Ariane Lellmann, our Senior L&A Consultant has just graduated from the University of Technology Sydney with a degree – Master of Business in Management (MBus). Ariane toiled over 3 years, mostly evening classes and working weekends to complete her degree with majors subjects in organisational psychology and leadership.

Ariane loved the experience, finding she learnt so much and she mentioned the topics were super interesting. The challenge was managing her time and maintaining self-discipline to reach her goal. Ariane has taken on a full time roll as Campus Manager of the Blue Mountains Hotel School Sydney campus. Well done Ariane!

SEQPHA Calendar of Events 2012

SEQPHA Calendar of Events for 2012

The next event on the Calendar is the annual race day to raise money for families with leukaemia. The event takes place on 9th June! AH Beard have donated a bed to raffle, and lots of other prizes too, SEQPHA hope to raise lots of money for their charity at the annual Race Day!

For information or questions contact Melissa Bent melissa@corporatedesigns.com.au

Sydney and Brisbane – Coaching Skills for Housekeeping Supervisors

The theme continued this month with Coaching Skills for Housekeepers. More workshops were held in Brisbane and Sydney. Coaching Skills for Housekeepers targets Housekeeping Supervisors, Managers and Rooms Division Supervisors/ Managers, – especially those newly promoted into these roles. Coaching Skills for Housekeepers addresses the challenges of leading a diverse labour force in Housekeeping and Rooms Division.

Participants leave this workshop with practical management tools to assist in managing and developing the team through building trust, planning, problem solving and strong leadership. In this course the core participation came from the Metro Housekeeping team, other Supervisors from a diverse range of properties also attended. The Supervisors left the workshops fired up and ready with a full set of tools to become exemplary supervisors and further the  shining stars status they already are.

For more information about the Coaching Skills workshop email Josephine

Coaching Skills workshop - Brisbane

Coaching Skills workshop - Sydney

Housekeeping Workshops in Bali

Lycette & Associates in conjunction with the Bali Hotel Association ran another round of Housekeeping workshops last month. The L&A team, Agnes and Liz presented three workshops at the BHA headquarters in Renin, Bali. Each of the these workshops was well attended by Housekeeping Professionals from all over Bali. The Quality Assurance Programme was delivered in English while the other two one-day Coaching Skills for Housekeeping Supervisor workshop were delivered in both English and Indonesian.

The Coaching Skills Workshop is designed to address the challenges of leading the diverse labour force in Housekeeping and Rooms Division. Participants came away with practical management tools to assist in managing and developing their team through building trust, planning, problem solving and strong leadership.

The Quality Assurance Workshop provides hotels and groups of hotels with key strategy tools and skills to establish and maintain quality assurance. The participants are guided to develop specific corporate guidelines and quality benchmarks to maintain consistent Housekeeping Standards within the company.

Overall 48 participants attended over the three days, L&A is delighted with the ongoing support from BHA. Additional Coaching Skills Workshops targeting Supervisors from throughout the hotel are planned for October and November 2012 .

If you want to make an inquiry about these programs please email L&A on info@lycetteandassociates.com or to inquire  with the Bali Hotel Association contact Nia Septinawati for more information.

Day 2

Day 3

L&A at FHA Singapore 2012

Food&HotelAsia (FHA) consisted initially of FoodAsia and HotelAsia. With a focus on promoting the Asian food and hospitality industry, FHA has grown tremendously along with the industry as the premier trade event synonymous with the food and hospitality industry in Asia and beyond. Today, the show is a made up five specialised events namely FoodAsia, HotelAsia, Bakery&Pastry, HospitalityStyleAsia and HospitalityTechnology; and an up-and-coming segment named Tea&Coffee.

Liz Lycette L&A’s Principal was invited to present at The Food Hotel Asia Conference and Exhibition as one of the over 60 world-leading industry experts and speakers. The event saw more than 60,000 industry visitors, exhibiting staff, conference speakers and delegates, and media in attendance over the three days. 44 per cent of the total attendees hailed from outside of Singapore. It was a great opportunity to meet with suppliers and review new technology, products and services. The show also presented a terrific occasion to network with other hospitality professionals.

Liz’s presentation on Trends and Innovations in Housekeeping was well received by those who participated. Team members from e2i, Capability Development from  Singapore Tourism Board and the Workforce Development Agency all Singapore Government Agencies also attended and agreed to support the upcoming 3 day Workshop for Housekeeping Managers  from 11 to 13 June 2012.

Housekeepers Development Programme in Singapore 11 to 13 June

Lycette & Associates, together with e2i (Employment and Employability Institute) and the Housekeeping community of Singapore, will be presenting a unique programme for Housekeeping Managers.

The 3-day Development Programme will take place at:
e2i, Blk G, Seminar Room
141 Redhill Road
Singapore 158828

11 to 13 June 2012 9am to 5.30pm

The programme is suitable for Executive Housekeepers, their Assistants and Senior Supervisors.

Programme Outline

Day 1: Finance—Learn how to control costs, analyse and fix mistakes on the P&L and prepare budgets

Day 2: People—Staff retention, leadership skills and personnel development

Day 3: Control products using tools on quality control, problem solving and the latest in Housekeeping trends and innovations

For enquires or to register interest, please contact:

josephine@lycetteandassociates.com or register online at http://www.lycetteandassociates.com/housekeeping-courses-training/

Great value programme at S$590.00 for 3 days! Executive Housekeepers who are Singaporeans/Singapore PRs are entitled to 50% funding grant from e2i. To apply for the grant, please contact Shu Pei at ongsp@e2i.com.sg or 6471 6014

Feedback 2012 course participants: Online Finance for Housekeepers

Lycette & Associates is pleased to share great feedback from some of our 2012 online course participants:

I have learnt a lot in this class and am gaining a lot of valuable information and perspective that I never thought about applying in my budget. Mandy Tse, Assistant Housekeeper, Island Shangri la Hotel, Hong Kong

I think the most important learning of the course was relating housekeeping expenses as a per cent of the revenue. We are always considered an expense head but to understand the entire operations and then plan expenses based on that was a reality check.

Over the years we tend to learn all these accounting terms by experience and this course served as a refresher for many of those terminologies. Also the mails shared by fellow housekeepers served as an important learning tool to understand operations not only in different kinds of hotels- city hotels/resorts but also in different countries.

The facilitator Ariane was “superb” in one word! She was extremely prompt, positive in her responses and appreciative of all the efforts that we were putting in. Her responses to all our queries/assignments were prompt and encouraging.
Shilpi Khanna, Executive Housekeeper
The Oberoi Rajvilas,  Jaipur, India

The most useful part of the course was the interaction of the lesson, especially for P & L. and the budget.  I learned how to speak and having discussion with My Financial Controller also with my Chief Engineering when doing budget. It was a very positive learning experience for me, Mrs. Lellmann was a very good facilitator for me, very helpful and support.
Adji Raymata Gayatri Devi, Assistant Housekeeper,
Nikko Bali Resort and Spa, Indonesia

I love that the course was interactive.  It was not all reading materials.  The contents were explained well with examples that made me relate to my operations for better understanding. I must say that this was a positive learning experience for me as it gave me a better understanding of how my operations are meant to run in terms of expenses.

The one good thing about the facilitator, is that there is feedback with all our assignments and there is a constant monitoring of how their students are progressing.
Marimil Ermita, Executive Housekeeper
Manila Peninsula, The Philippines

Workshop: 29 May – The Impact of the Carbon Tax on Housekeeping Operations

L&A presents in conjunction with Steve McGoldrick an informative 2 hour session that will help answer the your questions concerning the Carbon Tax:

• Getting to grips with widely used terms. What is the carbon tax? greenhouse gases? global warming?
• Which companies are likely to be passing on a carbon tax after July 12 2012. Attendees will be provided with a list.
• What will be the impact on the hotel if suppliers are on this list?
• Is the carbon tax like GST? Will it be shown on supplier invoices?
• How will suppliers be affected by a carbon tax? This includes large chemical companies and large laundries. As they have to pay the carbon tax will they be passing on higher fees after July 12th 2012?
• What can Housekeeping Managers do to reduce the effects of the carbon tax?
• How can a Housekeeping Manager measure their carbon footprint? What’s involved?
• What practices are likely to change as hotels become more ‘sustainable’?
• When selecting any product what should Housekeepers be aware of?
• As the cost of housekeeping represents a significant cost to any hotel – what are the most sustainable ways to be more efficient within Housekeeping?
• With increased pressure on improving productivity, decreasing room cleaning time and using less chemicals—is quality including hygiene standards going to be affected?
• Are there any new cleaning standards or certification programmes that may help Housekeeping Managers become more sustainable

Housekeeping Coaching Skills workshop in Sydney – 17 May 2012

Lycette & Associates will be running a Coaching Skills workshop in Sydney.

The Coaching Skills workshop will be held at the Blue Mountains Hotel School – Sydney Campus, Level 4, 540 Georges Street, Sydney and will run from 9 am to 5 pm on the 17 May 2012

Register Now: http://www.lycetteandassociates.com/housekeeping-courses-training/?coaching-skills-for-housekeeping-supervisors

Raymata – elearning Superstar from Bali!

During a recent trip to Bali, she took time to meet up with Raymata, Assistant Housekeeper at Hotel Niikko. Raymata successfully completed the latest “Finance for Housekeeping Managers’ on line elearning course and Liz was able to present her certificate personally.

Ray starred in the course. Facilitator Ms Ariane Lellmann said: ”Just to let you know that Ray (Adji Raymata) from the Nikko Bali has been an absolute Superstar in the current e-learning course. The first to finish and so eager! She seems lovely and if/when you see her next you might want to congratulate her.”

Lycette & Associates is running the online course: Finance for Housekeepers 4 times per year. The second course has just started this week and the next course is due to start in August. If you need more information about the course visit our website: http://www.lycetteandassociates.com/housekeeping-courses-training/?finance-for-housekeeping-online or contact Josephine josephine@lycetteandassociates.com

Course dates for 2012
1: 20th February  – 15th April (concluded)
2: 23rd April – 17th June (in progress)
3: 20th August – 14th October
4: 22nd October 16th December