A Presentation in Macau – Staff Productivity Management in Housekeeping

On 29 September 2010, 30 Housekeepers joined staff from the IFT (Hotel School Macau) to attend the one-hour L&A Productivity in Housekeeping presentation. Those present included housekeepers from small boutique hotels to those responsible for up to 3000 rooms in casino operations. Particular interest was shown at the Optii Keeper housekeeping software, which is currently being used at Hard Rock Hotel and Crown Towers.

Liz had the opportunity to meet up with some of the original Opening team from Mandarin Oriental Macau. The team pictured below was part of the pre-opening team for the 438 room hotel which opened its doors in 1983. The original team members include from left to right:

Betty Chon, Executive Housekeeper Grand Lapa (originally Mandarin Oriental Macau)

Raymond Chan Meng Loi, joined the Mandarin Oriental Macau before Macau Excelsior on 15 March 1984 as a Sr. laundry worker. He was promoted as a Linen Room

Supervisor on 04 June 1984, and now the Laundry Manager in IFT, mainly, in charge of the student practicum in Laundry

Kurma Mac Seac Kuong, opening team of Excelsior Hotel Macau, Supervisor– Concierge Department and now Instructor of IFT

Liz Lycette, opening team and Executive Housekeeper, Excelsior Hotel Macau, now Principal of Lycette & Associates

Edwyn Tam Chi Fai,  opening team in 1983 and Captain of “The Grill” at Excelsior Macau, recently started at IFT as a consultant for F&B Courses

Candy Leung, (originally Room Attendant at MO Macau, now Executive Housekeeper Waldo Hotel)

For more information on Productivity Management in housekeeping or Pre-Opening Support please contact Liz Lycette on liz@lycetteandassociates.com or visit www.lycetteandassociates.com