Agnes Zlotek Petit presents at Swiss-Belhotel International GM’s conference

L&A continues its Corporate Housekeeping Service for Swiss-Belhotel International’s 40 properties in the Asia Pacific region and the Middle East.  L&A associate, Agnes Zlotek Petit was invited to present her current findings to the 60 General Managers’, VPs and corporate teams at this month’s conference in Jakarta.

As part of the L&A brief, an associate visits each of the Swiss-Belhotel International hotels twice a year.  Agnes, who is covering all the Indonesian properties, has reviewed 13 hotels and resorts and Liz Lycette has visited the Vietnam and Middle Eastern properties.

During her presentation, Agnes explained what was covered during the 3 day initial visit emphasising the importance of ensuring SBI policies and procedures are in place and being followed, including manuals. She also conducted efficiency reviews to look at cost control and cost savings including labour costs and housekeeping scheduling.  Back to basics in terms of correct training practices was also top of the agenda. Agnes and Liz have coached and mentored the Housekeeping teams in developing best practices and performance measurement tools for the future.

Both Liz and Agnes were impressed with the quick response from all the Swiss-Belhotel International Housekeeping teams to resolve issues quickly and professionally. The Housekeepers were always friendly and eager to learn more. Overall a great performance with sometimes limited resources.

Swiss-Belhotel International was founded in 1987. Today, Swiss-Belhotel International with hotels in Asia/Pacific and the Middle East has evolved into a leading hotel management company with 32 hotels and another 25 hotels slated to open in the next 18 months.