Ariane presents Housekeeping Management Skills Programme in Sydney and Melbourne

Earlier this month Lycette & Associates’ Senior Consultant Ariane Lellmann presented the Housekeeping Management Skills Programme, first in Sydney and then in Melbourne. Next month she will present a 3rd and last course in this series at Queensland’s Gold Coast.

Sydney’s participants came from all over Sydney and regional areas of NSW and in Melbourne, the inner city as well as outer Melbourne. They came with a variety of experience and properties. The professional housekeepers associations of both states, PHAN and PEHN helped promote the event.

L&A designed the Housekeeping Management Skills Programme to improve the performance of housekeeping staff by targeting two major areas of operation:

• People management – increase staff retention, effective leadership skills, personnel management and development
• Product management – achieve and maintain consistency in presentation standards and property upkeep

Participants learned about the importance of staff management through updated job descriptions, interviewing skills, adult learning principles and staff training, Tips on how to create a practical training manual were discussed at length with many examples. Another area that is often neglected is poor performance; how does one address poor performance, make improvements and how do you measure this gave the attendees lots to think about. The course finished up with Quality Control and Best practice sharing. Handouts, practical work templates and role-play supported the theory Ariane presented.

In Sydney, Executive Housekeeper, Grace Esogon, welcomed participants to the Sydney Harbour Marriott and the course. She also organised for the party to view some of the newly refurbished rooms and a tour of the back of house area. We thank Grace for her support and a most interesting tour.

The jam packed 2 days came to an end too quickly. All members came away with individual action plans and practical skills to implement back at work.

For more information on housekeeping courses and training visit www.lycetteandassociates.com or email info@lycetteandassociates.com

Sydney and Melbourne course photos