Attention to detail is critical

Wolgan Valley Resort and Spa contracted Lycette & Associates (L&A) to conduct an Operational Review of the Housekeeping Department to make sure that the standard of excellence can be reached and maintained at all times. This lovely 40-villa property in nestled in the spectacular Wolgan Valley, deep in the Blue Mountains and 35 kilometres from the nearest town of Lithgow. The 5 star resort is owned by Emirates Airlines and has the many challenges for Housekeeping which come with the remoteness and being a very spread out property.

The Executive Housekeeper, Brenda Olson and her team of Housekeepers use a fleet of buggies to clean the beautiful stand-alone villas. Constructed from wood and stone materials and designed in Federation-style, each has its own pool, kept warm in winter and opened up to the great outdoors in summer. Some of the Housekeeping current challenges include the cleaning of pool glass windows and a plague of spiders due to the constant heavy rain.

Guests have high expectations with an average room rate of Aus$2000 per night; the pressure is on housekeeping to deliver way beyond every guest’s expectations. The guest feedback is great, the team is cheerful and work hard to exceed every wish.

In 2012, the Resort was the Grand Award winner in Andrew Harper’s Hideaway Report. This follows on from many awards received in 2011 including Condé Nast Traveller World Savers Award – Winner, Wildlife Category.

Attention to detail is critical and this the Resort does well. The clever beautifully carved wooden wombat draws guests’ attention to leaving him on the bed to allow Housekeeping not to change the sheets daily