Housekeeping Management Consulting
Archives
UKHA Share Knowledge Day – London UK on 14th January 2015
Liz presented a 90 minute session on Project Management at the UK Housekeeper Association Share Knowledge Day held at Jumeirah Carlton Towers in London recently. The 60+ participants undertook a practical exercise in managing a project as part of the presentation. Liz is pictured here with the Committee of UKHA including London President Lorraine Dale
Presentation at Hong Kong Hotel Association – international trends and innovationsin Housekeeping
While she was in Hong Kong recently, Liz took the opportunity to make a presentation at the Hong Kong Hotel Association headquarters to over 40 Housekeeping Managers. The topics on global trends and innovations in Housekeeping included the exclusive use of steam to clean in hospitals in Australia, nanotechnology and liquid glass as used in the MTR in Hong Kong and continuing changes in housekeeping software such as Optii keeper.
More guest lecturing at Blue Mountains International Hotel Management School
Liz continued in June with the guest lecturing series at the Blue Mountains International Hotel Management School campus in Leura, NSW. With 2 intensive days of workshop incorporating many group exercises and activities the Masters students increased their knowledge of Housekeeping operations in order to gain a Masters Degree in International Hotel Management and Global Business Management.
“Quality Tools in Housekeeping” Presentation at IEHA Conference In Las Vegas November 2013
L&A Director, Liz Lycette presented “Quality Tools in Housekeeping” at the 47th International Executive Housekeeper Association Conference and Convention on 17th November at 11.00am at Planet Hollywood, Las Vegas, Nevada, USA. With over 300 attendees present Liz first presented practical tools to the audience and followed up with the latest trends and innovations in the global housekeeping scene. The feedback from those present was very encouraging. Click Here To Read More
Presentation at IEHA Conference Las Vegas USA 17th November
L&A Director, Liz Lycette will be presenting “Quality Tools in Housekeeping” at the 47th International Executive Housekeeper Association Conference and Convention on 17th November at 11.00am at Planet Hollywood, Las Vegas, Nevada, USA. See more at IEHA
L&A back at Blue Mountains Internatinal Hotel Management School, Leura NSW
Liz was back at the BMIHMS to run a further 2 days training for the Masters students undertaking the MHC603 Hotel Operations Management course. After a full 2 days of lectures the students completed a group assignment on the implementation of various new trends and innovations in Housekeeping Management. The groups had 10 -15 minutes to convince the assessors that their products and services would benefit Hotel and Housekeeping operations.
Master Students – training at Blue Mountains International Hotel School
From 1st August – 4th August, Liz spent time at the Blue Mountains International Hotel School campus at Leura in the mountains outside Sydney. She was asked to lecture 34 Masters (Hospitality Operations Management MCH603) students from all over the world over 2 days. The session ended with the students presenting their ideas for management on topics such as the pros and cons of outsourcing, a 5 day training programme for new Room Attendants and sustainable best practice in Housekeeping. The programme continues in September with another 35 Masters students.
Guest Lecture Series at Blue Mountains Hotel School, Leura
Liz continued with guest lecturing in March 2013, she was once again invited to present a 2 hour lecture to the Year 2 students at the Blue Mountains Hotel school Leura Campus. The session introduced the students to new rooms division products and technologies used in hotels and resorts globally.
Reaction Paper from Enderun College student on Liz’s Presentation
Following Liz’ presentation to students at Enderun College Manila, the following paper was submitted by Edrenalyn V. Jarilla
The most interactive talk we’ve had for the whole semester is probably the one of Ms. Liz Lycette of Lycette and Associates, discussing and sharing with us the Housekeeping trends and innovations in the industry. Meeting her previously at 101 honestly got me hooked and excited to hear what she has to share in class on the 12th of March.
With so much enthusiasm and confidence in her field, I believe anyone who’s passionate about pursuing a career in the hospitality industry, would give the Housekeeping Department, another three looks. Had I not been set for F&B at the Peninsula, I would’ve begged to work for and with her. From discussing the new trends of using iPods, microfiber, bed lifting frame system and environmental-friendly solutions, to the inclusion of a debate to keep us engaged, and a couple of take-away insights at the end, I’ll dub it as the best and most organized talk, that is worth recommending to everyone in the field.
What I agree most was when she said how “You can bring a horse to the water, but you can’t force him to drink.” She elaborated on the importance of management as motivating people, and not just about planning, organising, leading and controlling – or the traditional management functions we all know of. I can only spot a few leaders and managers who experts in motivating their team, that often leads to a positive working environment, more productive workforce, and high standard results.
She further convinced us more by showing numerous successful housekeepers, far from what people perceive as housekeepers. I mean, let’s accept it. Most of the students aren’t as interested in Housekeeping as to Front Office, or Sales, or whichever department they’d want to go to. I believe it’s the department that is most looked down on. A great part of the population would think of housekeepers as those who are only cleaning the rooms, the public areas, or, as they, all the dirty work, and menial jobs. But that perception is just so crooked and far-fetched, that it is obviously from those who haven’t given the job a shot. I’m not saying that it’s the best job in the world, but it is something that takes more than just cleaning skills or hard labour as people would put it. I think it’s the most challenging job that only the courageous and wise would be successful at. I was fortunate enough to have tried working in the Housekeeping Department of Le Meridien during my internship. I started as room attendant, working on beds and toilet for a week, helping another room attendant finish the room assignments for that week. Those were the days when I would always find myself lying dead in bed every after shift, but would still have excitement to go to work the following day. I think it’s the staff and bosses that make the department rewarding and worthwhile. It’s all about the morning briefing when bosses would give compliments to the staff, and would give encouraging lines, making it easier for everyone to share their thoughts to improve the department. Being a Floor Supervisor the following week, making all the roster and room assignments for the staff, I realized how complicated it was, and how the process really takes into consideration not just the needs of the hotel but the health and welfare of the workers. It takes more than just checking if they’re doing things right in the rooms, but more like looking after them, checking if they’re still okay or if they need help already.
That said, I believe Housekeeping is all about being a family and team. It’s about taking care and looking after the struggles of one another, for the benefit of everyone. As they say, guests can only sleep in a dirty room once. And what makes guests stay is the cleanliness of the room, made possible by Housekeeping.
Guest Lecture Opportunity at Enderun College, Manila, the Philippines
Liz was invited to Enderun College whilst she was at the Peninsula Manila for a month. This gave her a great opportunity to address some of the hospitality students from the Advanced Hotel Operations Course. Her presentation was on Management skills training through Housekeeping with new trends and innovations and a group debate.
She also shared some tips on the next Step – getting that job. The group debate on the pros and cons of using technology in housekeeping Department was lively and engaging and provoked the students to think seriously about choosing housekeeping management has a potential career path
Recent Comments