Archives

UKHA Share Knowledge Day coming up next week

This year’s Share Knowledge Day is being held on Tuesday 22 January, 2013, at The Jumeirah Carlton Tower, London; and is an all  day event for ALL Full Member Housekeepers of the UKHA, across all Regions. Those who have attended previous Share Knowledge Days have found them very beneficial, so don’t miss this one; the next one to take place won’tl be until 2015. The London & SE Region organise and fund the whole event. The Booking Form can be found on the Events page, please return a week prior to the event.

Timetable for the day:-

9.30  Registration open with refreshments

10.15 Budgeting – Room cost calculations – delivered by David Nicolson

10.45 How to maintain quality standards in your Guest room & Public Area – delivered by Liz Lycette

11.15 Coffee Break

11.45 Emotional intelligence – delivered by Chris Dreyfus

12.30 The Digital Housekeeper – Enslaved or Empowered? – delivered by Asif  Alidina

13.15 Buffet Lunce

14.30 Debate chaired by Michael Grey & Video

16.00 Dessert Buffet and Champagne

Swiss Belhotel GM Conference – Hoi An, Vietnam 21-25 November

The annual Swiss Belhotel International General Managers Conference was held at the Swiss Belhotel Golden Sands Resort in Hoi An Vietnam from 21st – 25th November. L&A are the Corporate Housekeepers for SBI hotels around the world.

With over 70 GMs, corporate office team members and presenters attending, Liz launched the new Housekeeping quality rating system specifically designed for Swiss Belhotel International. This newly refined measurement tool assists GMs in checking, measuring and rating the quality of their Housekeeping operations. As Swiss Belhotel International is growing so fast –now over 50 hotels throughout the globe and many more in the pipeline, Liz also took the opportunity to meet up with some of the new GM’s and key players from the various global corporate offices.

L&A at FHA Singapore 2012

Food&HotelAsia (FHA) consisted initially of FoodAsia and HotelAsia. With a focus on promoting the Asian food and hospitality industry, FHA has grown tremendously along with the industry as the premier trade event synonymous with the food and hospitality industry in Asia and beyond. Today, the show is a made up five specialised events namely FoodAsia, HotelAsia, Bakery&Pastry, HospitalityStyleAsia and HospitalityTechnology; and an up-and-coming segment named Tea&Coffee.

Liz Lycette L&A’s Principal was invited to present at The Food Hotel Asia Conference and Exhibition as one of the over 60 world-leading industry experts and speakers. The event saw more than 60,000 industry visitors, exhibiting staff, conference speakers and delegates, and media in attendance over the three days. 44 per cent of the total attendees hailed from outside of Singapore. It was a great opportunity to meet with suppliers and review new technology, products and services. The show also presented a terrific occasion to network with other hospitality professionals.

Liz’s presentation on Trends and Innovations in Housekeeping was well received by those who participated. Team members from e2i, Capability Development from  Singapore Tourism Board and the Workforce Development Agency all Singapore Government Agencies also attended and agreed to support the upcoming 3 day Workshop for Housekeeping Managers  from 11 to 13 June 2012.

Liz Lycette guest speaker at the 18th Food & Hotel Asia (FHA) Show

Liz Lycette, Director, Lycette & Associates will be presenting at  the 18th Food & Hotel Asia (FHA) Show this April. The topic Liz will be speaking about is: Latest Innovations and Trends to Maintain Quality Standards in Guest Rooms and Public Areas.

Food&HotelAsia (FHA) has its humble beginning in 1978 consisting initially of FoodAsia and HotelAsia. With a focus on promoting the Asian food and hospitality industry, FHA has grown tremendously along with the industry as the premier trade event synonymous with the food and hospitality industry in Asia and beyond. Today, the show is a made up five specialised events namely FoodAsia, HotelAsia, Bakery&Pastry, HospitalityStyleAsia and HospitalityTechnology; and an up-and-coming segment named Tea&Coffee.

Much anticipated both locally and internationally, the biennial FHA brings to market a myriad of food and hospitality products from around the world. Taking place for the 18th time from 17 – 20 April 2012, the show has expanded with trade visitors from over 90 countries up again this year. For more information visit: http://www.foodnhotelasia.com/

Meet Liz at the show, to make an appointment email your details to info@lycetteandassociates.com

Sala Bai charity night raises another year of tuition for young people in Cambodia

Lycette & Associates was present at the Friends of Sala Bai charity night on 29 November. It was a fun night to catch up with colleagues and friends and help raise essential funds for the Sala Bai Hotel School in Siem Reap, Cambodia. Associates Ariane Lellmann, Tim Millett, Principal Liz Lycette and Business Development Manager Josephine van Damme were there to enjoy the night.

Friends of Sala Bai Australia is a not-for-profit organisation supported by individuals, companies and other community based organisations whose sole purpose is to raise funds in support of Sala Baï. Each year, the school, trains 100 young disadvantaged Cambodians to the four main professions of the hospitality industry: restaurant waiter/waitress, cook, receptionist & housekeeping attendants. During the 12-month training, the school covers all the training fees (lessons, school supplies, books, uniforms), and daily expenses (accommodations, food, bicycle, insurance and medical expenses) for the students.

The training lasts 11 months from September to July.  The 12th month, August, is dedicated to assist the students to find their first employment.

Every year The ‘Friends of Sala Bai Australia’ pledge $50,000. This money will cover the fees for the students for 1 year as mentioned above. The organisation raises funds and support for Sala Bai Hotel and Restaurant School on an ongoing basis. The students of the Blue Mountains International Hotel Management School are a major contributor to the Friends fundraising activities and they presented the friends of Sala Bai with $ 25,076.00. All present on the night contributed to this wonderful cause by buying raffle tickets, wine and champagne during the special wine auction. Everyone was a winner in the raffle and Fritz Gubler donated his wonderful new Champagne books, everyone received a copy and everyone made a donation. They raised $ 26,315.00 on the night and with the funds from the Blue Mountains Hotels School the friends of Sala Bai were able to fulfill their pledge. There are now enough funds for another year of tuition.

We look forward to the next Sala Bai event. For more information on the Friends of Sala Bai Australia visit: www.friendsofsalabai.org or the Sala Bai Hotel School visit www.salabai.com

Michael, Josephine, Ariane, Liz, Tammy and Tim

Tammy, Ariane, Tim Liz, Josephine and Michael

Sala Bai Charity Wine Auction – 29 November

Friends of Sala Bai is a not-for-profit organisation supported by individuals, companies and other community based organisations whose sole purpose is to raise funds in support of Sala Baï, a hotel school based in Siem Reap, Cambodia. Each year, the school, trains 100 young disadvantaged Cambodians to the four main professions of the hospitality industry: restaurant waiter/waitress, cook, receptionist & housekeeping attendants. During the 12-month training, the school covers all the training fees (lessons, school supplies, books, uniforms), and daily expenses (accommodations, food, bicycle, insurance and medical expenses) for the students.

The training lasts 11 months from September to July.  The 12th month, August, is dedicated to assist the students to find their first employment.

Each year the ‘Friends of Sala Bai Australia’ pledges $50,000. This money will cover the fees for the students for 1 year as mentioned above. The organisation raises funds and support  for Sala Bai Hotel and Restaurant School on an ongoing basis. The students of the Blue Mountains International Hotel Management School are a major contributor to the Friends fundraising activities.

On 29 November the Friends of Sala Bai are organising the Annual Sala Bai Wine auction. A night of fun and entertainment  with a charity wine auction, raffle, delicious food and drink. Tickets are $75.00. The night starts at 5.00 pm till 8.30 pm and takes place at the Electrolux Showroom, 163 O’Roirdan Street, Mascot.

To attend or support the event contact Felicity Roberts, email: felicity@arbonpublishing.com or phone 02 – 9437 0438

SEQPHA Trade Fair a great success!

The South East Queensland’s Professional Housekeepers Association’s (SEQPHA) organized a Trade Show, which was held on 21 September at the Hyatt Regency Sanctuary Cove. More than 30 industry suppliers were showing their products and services. The Trade Show was open to all accommodation, housekeeping, maintenance and purchasing staff. Liz Lycette, Director of Lycette & Associates was there too. She presented the attendees with a talk on Productivity, Trends and Innovation in Housekeeping.

The event was a great success and if you missed this last one, there will be another Trade Show next year. Contact Melissa Bent for further information: melissa@corporatedesigns.com.au (SEQPHA Treasurer).

About SEQPHA

The SEQPHA was founded in 1998 in response to housekeepers and supervisors seeking to network, exchange information and provide opportunities for social interaction with their peers. A non-profit organisation, the SEQPHA’s goals and objectives are to provide seminars, education and social events at members’ hotels to assist housekeepers and supervisors stay abreast of current trends and technology, specifically for the hospitality industry, and to enjoy networking at social events.

SEQPHA Breakfast @ Conrad Jupiters – 24 November 2011

SEQPHA invites all Executive Housekeepers, members and non-members to join them for breakfast at Conrad Jupiters on Thursday 24 November 2011. Breakfast will start at 7.00 am at the Food Fantasy Restaurant, Conrad Jupiters. Guest Speaker is Mark Glancy from D Tec Pest Solutions.

A Buffet Breakfast will be served:

$18.00 for members
$23.00 for non-members
_____________________

RSVP to Melissa Bent by Tuesday 15th November
email: melissa@corporatedesigns.com.au
Mobile: 0466 915 341

L&A celebrates the festive season supporting the Sala Bai Christmas function

L&A and the lucky winners

To end 2010 with a bang, L&A had their Sydney Christmas gathering in conjunction with an Ecole Hoteliere alumni (AEHL) get-together and joined the Friends of Sala Bai Christmas Wine auction on Thursday 2 December 2010.

Sala Bai (which means rice bowl in Cambodian) is a not-for-profit hotel school based in Siem Reap, Cambodia. Each year, the school trains 100 young disadvantaged Cambodians in four main professions of the hospitality industry: restaurant waiter/waitress, cook, receptionist and housekeeping attendant.

The event raised $20,000 enabling 100 students to complete a full year of studies; a further $5000 was raised so each student can get a $50 bicycle. L&A are delighted to be involved in helping young Cambodians to better their lives through training and careers in hospitality.

Participants at the event included Umesh from Metro, Richard & Sabine Kaldor, Ann Brady; Learning Lines, Liz Lycette, Ariane Lellmann, Chris Judd, Tim, Millett; IPerform, Shaun Taylor and Josephine van Damme. Lucky raffle winners!! Josephine won a trip for 2 to Cairns and Tim won a weekend at the York by Swissbel Hotel. The L&A Lucky table…

The Friends of Sala Bai is administered out of the Mawland Holdings office in Crows Nest, Sydney, Australia.
To join the Friends of Sala Bai contact:
Please contact Suzanne Stanton:
Phone: +61 (0)2 9437 0277
Facsimile: +61 (0)2 9437 0288
Email: sstanton (at) mawlandgroup.com.au

L&A Housekeeping Management Consulting sponsors IHG bed making competition

winner Jeab Solomon

Lycette & Associates, in conjunction with Optii Solutions, was proud to sponsor the IHG Bed Making competition held in Sydney recently! All participating IHG hotels battled it out to see who was the fastest, most accomplished bed-maker. It was a fun event.

Congratulations to Jeab Solomon from the Crowne Plaza Darling Harbour who was the 2010 winner!

For more information regarding the L&A housekeeping consulting services please contact Liz Lycette on liz@lycetteandassociates.com or visit our site www.lycetteandassociates.com

For more information on Optii Solotions, a leading provider of housekeeping software contact sales@optiisolutions.com or visit www.optiisolutions.com

The teams in action