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Swiss-Belhotel International GMs conference attended by L&A
As L&A are the Corporate Housekeepers for Swiss- Belhotel International, Agnes represented L&A at the recent General Managers conference held in Batam from 19-22nd March 2014. Agnes, who was introduced by Bill Vincent, Regional Director of Operations and Projects made a powerful presentation with the results of the audits conducted over the year using the new internet platform of Sassie.
Housekeeping Olympics – Las Vegas – some links to videos
During Liz’s recent trip to US she met members of the Las Vegas chapter of IEHA and they shared some of their experiences with holding a Housekeeping Olympics event
For 364 days a year, housekeeping in Vegas is a serious job. And on the day of the annual Las Vegas Housekeeping Olympics, it’s just serious fun.
The Las Vegas Housekeeping Olympics, the annual event that pits teams of housekeepers from the city’s largest resorts against one another in a battle of skill, spirit and silliness, took place Wednesday evening at the Mandalay Bay Events Center.
L&A back at Blue Mountains Internatinal Hotel Management School, Leura NSW
Liz was back at the BMIHMS to run a further 2 days training for the Masters students undertaking the MHC603 Hotel Operations Management course. After a full 2 days of lectures the students completed a group assignment on the implementation of various new trends and innovations in Housekeeping Management. The groups had 10 -15 minutes to convince the assessors that their products and services would benefit Hotel and Housekeeping operations.
Ausclean PULIRE 2013 Hero Products
The Ausclean PULIRE 2013 ‘hero products’ provide a glimpse of what will be on show at the forthcoming Ausclean PULIRE 2013 Expo on 15 & 16 October in Sydney.
‘Clean and green’ Discover batteries for demanding sites
Discover Clean & Green EV Traction Dry Cell batteries have been designed for the floor cleaning industry and are the ideal green alternative to traditional hazardous batteries. Completely sealed, non-spillable and maintenance-free, Discover batteries are claimed to offer superior performance and clean power delivery for the most demanding floor cleaning and polishing jobs. Discover and its products are certified to multiple international standards including ISO, UL, QS, and TUV standards and ETTS Germany.
PHAN Seminars 27th June 2013 – An ageing workforce in housekeeping and how to handle a death in your hotel
THE PROFESSIONAL HOUSEKEEPERS ASSOCIATION OF NSW INC PRESENTS TWO DYNAMIC SEMINARS - NOT TO BE MISSED !!!
1. The Ageing Workforce - Presented by Judy Jankovics, Training and Corporate Health Specialist, Injury Treatment P/L
- What is “Old Age”?
- Biological v’s chronological ageing
- Trends in the Australian population/workforce
- Facts and Myths (pop quiz)
- What happens when we age
- Physiological/musculoskeletal/neurological changes
- Risk factors for health conditions
- Modifiable factors
- How these changes may affect ability to perform housekeeping tasks
Strategies for managing the ageing worker:
- Recruitment
- Assessment
- Education and Training
- Accommodation
- Case studies
2. How to Handle a Death on Site - Presented by George N. Livanios Managing Director, Neutralzone
- How to remain calm
- Requirement to the discovery of the body
- Contact Communications – what to say and how
- How to protect the scene
- Managing Notification of the Next of Kin
- Managing the Incident Management Controls
- Understanding the Media Policy of the site
- How to attain a counselling service
- Signs of post traumatic stress and symptoms of stress
- Post analysis of the death within the workplace
- WHEN THURSDAY 27th June 2013
- WHERE ST MARY’S CATHEDRAL HOUSE
St Mary’s Road Sydney (Just down from College Street)
- TIME 4.00 P.M. TO 6.30 P.M.
- COST INVALUABLE INFORMATION - FREE
- RSVP THURSDAY 20th JUNE 2013 – Mavis Hedrik mavis007@tpg.com.au
Tea and Coffee on arrival
Hot Canapes and Drinks at conclusion
How to get there: At the end of College St turn right down St Mary’s Road under the red balloon shown on map. Enter Cathedral House through Big Green Iron Gates, proceed past Jacaranda tree to Cathedral House Front Door.
New Housekeeping Demo Lab at Blue Mountains International Hotel Management School
Students at the School practice making up rooms in the housekeeping new demo lab
It’s great to finally see a Hospitality School get serious about designing and installing a housekeeping demonstration laboratory where students can learn what the realities of housekeeping are.
The new demo lab at the Blue Mountains International Hotel Management School (BMIHMS) has all the bells and whistles.
It took 6 months from first inception till it was completed in November 2013 and incorporates the following:
- A state-of-the-art bedroom space with a split king, allowing students to participate in demonstrations of different bed making methods and styles, and bedroom detailing.
- Purpose built bathroom, which has 5 different sizes of tiles and surfaces with 3 different coloured grouts, 2 styles of vanity atop a marble benched polyurethane cabinet. These variations enable demonstration of all cleaning requirements. The bathroom completely opens out into the room so demonstrations are easily visible to the group of up to 20 students.
- The bedroom area has 4 different carpets, 2 of which are tiles, along with 3 different wood surfaces including bamboo.
- The cube shaped seats for students also use a variety of upholstered materials, so that students can view wear and tear and address cleaning issues.
- Wall surfaces include framed textured wallpapers that form part of the décor along with painted surfaces.
- The area also has a mini housekeeping storeroom that is built from laminate, this stores the housekeeping trolley along with various pillow types, linen and also a porta cot. There is a desk and wardrobe area, which was built using a veneer timber. This stores a rollaway bed.
- The room features all the guest supplies and amenities one would expect in a hotel room
The room was designed and put together by Liz Boyd, Design Consultant in conjunction with BMIHMS Executive Housekeeper Vicky Jakus. Its purpose is to reflect the diversity of surfaces found in a typical hotel room so as to enable our students to learn the entire operations of the housekeeping department of a 5 Star hotel.
Students undertaking the Bachelor of International Hotel and Resort Management and Master of International Hotel Management degrees use the facilities. Their aim is to graduate with business degrees and progress to management positions with acute knowledge of hotel operations.
Blue Mountains International Hotel Management School is very proud of their latest addition to their learning spaces and wish to thank all the suppliers who contributed to this project.
Housekeepers Forum
The Professional Executive Housekeeper’s Network invites you to participate in our Annual Housekeeper’s Forum. This is an opportunity to address issues that arise in housekeeping and this year’s topics are about Finance (Budgets, Profit and Loss etc.) and Linen (understanding fabric and towel constructions, expected life of linen etc.)
GUEST SPEAKER
Gary Johnson – Radisson Flagstaff Financial Controller
Gary has been The Radisson Flagstaff’s Financial Controller for eight years. He has a degree in Bachelor of Business studies majoring in Accounts and has worked in Residential Hotel for 25 yrs.
Dorthe Jantzen – M. Cohn & Associates
Dorthe has over 15 years of experience in the textile industry and has been the Account Executive at M. Cohn for 6 years – specializing in commercial linen and bed accessories.
PANEL DISCUSSION
Speakers will answer any questions raised by the participants.
MEMBERSHIP
Applications for membership are welcome on the day. For year 2013-2014
We look forward to seeing you there!
LIMITED PLACES AVAILABLE – BOOK EARLY
Email or mail back prior to Friday 17 May, with your:
Full Name :_____________________ Company : ________________
Full Name :_____________________ Company : ________________
For further information regarding the Forum, please contact Margaret on E: mfernandes@radisson.com
For more information on The Professional Executive Housekeeper’s Network (PEHN).
Please visit our website – www.pehn.org. Send queries to info@pehn.com.au
Join the conversation @ our open group in LinkedIn: http://www.linkedin.com/groups/Professional-Executive-Housekeepers-Network Mailing address: P.O Box 200 Market Street, South Melbourne , VIC 3205
Site inspection Fairmont Resort in Leura, NSW
Liz and Vicky Jakus, the Executive Housekeeper of the Blue Mountains Hotel School took a couple of hours for a site visit to the Fairmont Resort in Leura. The Resort has just spent Australian $10 million on a refurbishment programme so it was a good opportunity to see the results. Click Here To Read More
Renewing Old Acquaintances -Ruth at Enderun College, Manila, the Philippines
Liz had a blast from the past in Manila recently, she meet someone who was instrumental in her choice of hospitality as a career path.
Ruth Von Siebenthal was the Executive Housekeeper at the Hong Kong hotel in 1973 when teenager Liz stayed with their parents when they first arrived in Hong Kong.
As Liz was on to the school holiday break she would join the Room Attendants and help them make up guest rooms while they got the chance to practice their English skills.
Ruth helped arrange a two day orientation in all aspects of hotel operations and Liz was hooked.
Ruth is now Principal Lecturer in International Hospitality Management at Enderun College in Manila and she helped facilitate the recent three-day Development Programme for Housekeeping Managers workshop.
New SEQPHA committee for 2013
SEQPHA thanks everyone, who attended their first breakfast and AGM for the year, and a big thank you to suppliers for the wonderful raffles prizes, Upton St Dry Cleaners, Hanleys, Concept Amenities, Burleigh Textiles, Pillow Talk, Sofitel, Watermark Hotel, Frenkel Textiles.
A new Committee was elected as below:
- Libby Sharp – President
- Gavin Lysaght – Vice President
- Mardi Shennan – Secretary
- Melissa Bent – Treasurer
- Gordon Moffitt – Committee
- Wendy Robson – Committee
- Poppi Farry – Committee
- Rachael Newberry – Committee
- Hayley Brownrigg – Committee
- Denise Miller – Committee
SEQPHA’s next Breakfast will take place at Currumbin Wildlife Sanctuary on Tuesday 12 March 2013 at 7.00 am. Ken will be shaving his head to raise money. Please let Mel know if you can make it, her email melissa@corporatedesigns.com.au It will be an Aussie Plated Breakfast.
The SEQPHA Race Day will take place Saturday 6 April at 12 noon, those interested have to contact Mel melissa@corporatedesigns.com.au for more information, members and non-members are welcome, but no late acceptances. RSVP Monday 18 March 2013.
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