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PHAN Innovations Day in Sydney 3rd February 2015
Professional Housekeepers Association NSW will hold an Innovative Products and Innovations Workshop on Tuesday 3rd February at Radisson Blu Hotel, 27 O’Connell Street, Sydney NSW 2000 from 5.00pm -7.00pm.
Refreshments will be served on arrival and canapes and cocktails on conclusion.
RSVP is to public.officer@phan.org.au
UKHA Share Knowledge Day – London UK on 14th January 2015
Liz presented a 90 minute session on Project Management at the UK Housekeeper Association Share Knowledge Day held at Jumeirah Carlton Towers in London recently. The 60+ participants undertook a practical exercise in managing a project as part of the presentation. Liz is pictured here with the Committee of UKHA including London President Lorraine Dale
Soap Aid in India
Soap Aid was started in Australia by Mike Matulik fo Concept Amenities. A way of recycling used soap and distributing it to developing countries in the region. Here is an excerpt from a recent email update
As some of you are aware I have just returned from a week in India for strategic workshops with our local Soap Aid distribution teams (Rotary) there, meetings with government officials, a media launch, as well as visiting several very poor villages to better understand the communities and conditions we will be targeting with our recycled soap.
Feedback on the latest elearning course – Finance for Housekeepers
Here is the latest feedback on the course – Finance for Housekeepers given by Christelle Van Ende the Executive Housekeeper of Swiss-Belhotel Seef Bahrain
What are the 3 most relevant and useful materials you found on the course:
- Annual Linen Budget Template
- Future Labour Budget calculation
- Planning and preparing for Capital Expenditure
How would you rate the value of your personal learning experience on this course (1 = poor, 10 = excellent):
9
PHAN assists with new venture “Every Little Bit Helps” charity
The Professional Housekeepers Association NSW has teamed up with new non for profit charity in Australia - Every Little Bit Helps The charity was established in August 2014 with the specific purpose of receiving unwanted hotel toiletries, airline amenity kits, as well as make-up and cosmetic samples that are then made into care packages and redistributed to those in need. Click Here To Read More
Presentation at Hong Kong Hotel Association – international trends and innovationsin Housekeeping
While she was in Hong Kong recently, Liz took the opportunity to make a presentation at the Hong Kong Hotel Association headquarters to over 40 Housekeeping Managers. The topics on global trends and innovations in Housekeeping included the exclusive use of steam to clean in hospitals in Australia, nanotechnology and liquid glass as used in the MTR in Hong Kong and continuing changes in housekeeping software such as Optii keeper.
L&A Finance for Housekeepers Workshop held in Moscow, Russia in October sponsored by Miko Hotel Services
Meike Hofemann Zhang, L&A Associate based in Germany travelled to Moscow in October to deliver the inaugural Finance for Housekeepers workshop though the full sponsorship of Miko Hotel Services.
12 participants attended on the first day with another 7 on the 2nd day. The course was delivered in English by Meike with full translation into Russian by the translators provided by the Suppliers.
Interview with Lorraine Dale, Head Housekeeper of Windsor Castle, Berkshire UK
What is your cultural background? Where were you born and where did you grow up?
I am English, I was born in Stevanage in Hertfordshire and I grew up around London as my mother and father ran public houses.
What has been your career path to date?
I started at Carshalton College, with the hope of becoming a Receptionist! .However in my second year at the college, I spent 6 weeks in a Housekeeping Department on placement.
What was your first role as Executive Housekeeper?
My first role was at Frimley Hall Hotel in Camberley, followed by the Copthrone Hotel in Windsor.
My first major role as Executive Housekeeper was working for Arora Hotels, I started as the opening Executive Housekeeper at their first hotel in Heathrow with 351 rooms. I then went on to become the Director of Housekeeping for all 8 properties, opening 5 hotels for Surinder Arora. My biggest accomplishment was opening the Sofitel T5 with over 600 rooms and suites, an amazing property.
Collaboration with Qooco in Bali
Liz was in Bali last week working at the Stones Hotel with a film crew from Qooco. This exciting new project for Qocoo Hotel follows on from the launch of Qooco Hospitality aiming to lift the English and Mandarin skills of hotel staff. The new product is about improving service and delivery standards through simulated lessons using as App on a smartphone. All very exciting so watch this space…
International Housekeeping Appreciation Week at Marriott Sydney
Sydney Marriott in Australia celebrated International Housekeeping Appreciation week with lots of fun activities to show Housekeeping the rest if the Hotel team really Care about them! All week, different Managers gave out certificates to well – deserved associates at the morning briefing. A little something (chocolates) were also distributed. Throughout the week other departments in the hotel wrote quirky notes for all the housekeeping team. And Friday was Ice Cream Day. On the last day, Sunday, the Managers hosted a BBQ lunch for the team including lucky door prizes. Click Here To Read More
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