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Psychology of Influence – A Presentation by Eleanor Shakiba for PHAN Members, Colleagues and Guests – Thursday August 21
Find out how YOUR words can change minds and win over hearts. Influence is the ability to guide someone’s thinking, decisions or actions. This session will help you power up your influencing skills. Hear how to speak more persuasively, shape others’ behaviour, shift the direction of a conversation or get your point across easily.
See how to engage, motivate and persuade during change. Bring along your questions and have them answered by people skills expert, Eleanor Shakiba.
From 4:00pm to 6:00pm at St Mary’s Cathedral House – rear of Cathedral
St Mary’s Road off College Street
RSVP By August 14th to public.officer@phan.org.au
Cost: PHAN Members – FREE, PHAN Colleagues – $100, Guests – $150
Duop Mop system in use at Jumeirah Carlton Towers London
While Liz was in London recently she caught up with Anne Britton at the Jumeirah Carlton Towers, Anne showed the last cleaning technology – the Duop cleaning system.
Its a very clever mop/ hand tool designed by Worksafe Technology in the UK, a company established to eliminate the causes of frequent and recurring workplace injuries. By combining their expertise in product design, development and technology, their aim is to take a fresh look at common accidents and injuries in the workplace.
How to hire quality Houseskeeping staff and keep them? An Australian perceptive
When anyone books a room at a hotel or resort, the first two things we do when opening the door is check for cleanliness , then the mini bar or the other way around.
The mini bar for some strange reason we believe is free or we suspend belief that it costs an arm and a leg . Why we do this? , I’ll never know .The gods of mini bar must shake their head in bemusement. It’s not till the checkout, do we step back into reality and blame the kids , except they do not drink Corona’s dad.
Hot or Cold for carpet cleaning? What’s the Answer?
Do you wash your dishes in cold water, whether by hand or in an automatic dishwasher? Do you think it is more effective to wash your hands in cold water? Is it easier to melt away grease and oil on a soiled commercial kitchen floor using cold water?
If your answer to all of these questions is no, then I have one more question for you: Why would someone clean carpets with cold water? There is a very important reason heat—along with agitation, time, and chemical action—is one of the four fundamental components of cleaning, and that is heat speeds up the molecular activity of chemicals so they work harder. The process helps loosen and dissolve soils from carpets so that they can be more effectively removed. For the hotel housekeeper, more effective removal of carpet soils means an easier and more productive shift.
Studies reporting on the value of heat in cleaning date back to the late 1800s. Svante Arrhenius won the Nobel Prize for chemistry in 1903. One of his discoveries, which is referred to as the Arrhenius equation, is that heat increases chemical action. Essentially, Arrhenius found that for many common chemical reactions, the reaction rate doubles for every 10-degree Celsius increase in temperature over about 87 degrees Celsius.
Update on Global Soap Project
Some exciting news from the Global Soap Project. This summer we will be relocating our soap recycling factory to a new and much larger facility in Las Vegas! The new factory will increase our production fourfold to 4 million bars of new soap per year, meaning we’ll remove 1 million pounds of used soap from landfills annually. In addition, we’ll be able to recycle hotel amenity bottles at the new facility as well – diverting tons of tiny shampoo, conditioner, and lotion bottles from landfills.
Most importantly, this increase in production will allow us to serve hundreds of thousands more people each year. Since hand washing with soap is the most effective and affordable way to fight the leading causes of death for children globally, this growth will make a big impact for those most at risk. The people we serve in our three programs – Soap In Schools, Emergency Relief, and WASH Initiatives – will all be beneficiaries of our expanded reach.
Successful 2 day Development Programme workshop in Sydney
There were 15 participants in the latest 2 day Development Programme for Housekeeping Managers held in Sydney last week. This workshop was held in conjunction with PHAN. Participants came from hotels in the CBD such as Marriott, Four Seasons and the Grace along with lecturers from the Blue Mountains hotel school and one participant even coming up from Adelaide. Valuable networking and sharing of best practice was critical along with skills in project management, preventative maintenance, health and safely and environmental sustainability.
Team Clean in Honolulu focuses on training and education
Honolulu based building service contractor Team Clean Inc., has 400 employees in its family, otherwise known as “ohana”. The company has been honored by Hawaii Business Magazine as a best place to work in 2008, 2009 and 2010 – The company’s tag line is “We Live to Clean.” Team Clean puts raising the status and standards of cleaning as a profession first. They were the first BSC in Hawaii to earn CIMS-GB. – Instead of janitors or cleaners, employees are labeled as cleaning professionals, cleaning specialists, cleaning experts and cleaning masters. Click Here To Read More
Housekeeping keeping up with the guests!
A fun idea from one Housekeeper for guests who get down on their hands and knees and inspect under the beds. A nice little surprise to show that Housekeeping is on it! Let us know if you have a best practice you are proud of and want to share with the global Housekeeping fraternity. We love innovation and the sharing of ideas no matter how big or small they are! Liz
SEQPHA Breakfast at Palazzo Versace on the Gold Coast
It was great to attend the South East Queensland Professional Housekeepers Association breakfast and networking event held at Palazzo Versace on the Gold Coast on Tuesday 3rd June from 7.00am. Despite the early start, the 5o+ attendees had a terrific opportunity to catch up and exchange ideas on best practice in their operations. There was a lucky draw with many great prizes from suppliers along with a short presentation by the Currumbin Wildlife Hospital Foundation.
The very delicious breakfast was followed by a tour of some of the Palazzo Versace rooms. The Hotel looks amazing for 15 years old and the rooms have many very special touches including black pool towels and bathrobes, fabulous intricate wooden parquetry floors and a big minibar setup which housekeeping take care of.
New technology – LED light transmissive carpets by Desso and Philips
LED light transmissive carpets are there to provide information, direction, inspiration and safety in offices, hotels and public buildings.
Royal Philips and Desso – global leaders in lighting and carpets respectively – have announced a partnership agreement to develop solutions that combine LED lighting with light transmissive carpet. This innovation will further unlock the potential of LED integration into surfaces and adds an exciting dimension to interior design and space planning. The solution will transform the way people interact with information and their environment in offices, hotels, conference centers and other public buildings.
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