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UKHA Share Knowledge Day – London UK on 14th January 2015
Liz presented a 90 minute session on Project Management at the UK Housekeeper Association Share Knowledge Day held at Jumeirah Carlton Towers in London recently. The 60+ participants undertook a practical exercise in managing a project as part of the presentation. Liz is pictured here with the Committee of UKHA including London President Lorraine Dale
Feedback on the latest elearning course – Finance for Housekeepers
Here is the latest feedback on the course – Finance for Housekeepers given by Christelle Van Ende the Executive Housekeeper of Swiss-Belhotel Seef Bahrain
What are the 3 most relevant and useful materials you found on the course:
- Annual Linen Budget Template
- Future Labour Budget calculation
- Planning and preparing for Capital Expenditure
How would you rate the value of your personal learning experience on this course (1 = poor, 10 = excellent):
9
UK Housekeeping Managers 1 Day Development Programme to be held in Leeds UK on 26th January 2015
This 1 day programme is supported by UKHA and will be held on 26 January, 2015, from 9:00 am – 5.00pm at Double Tree by Hilton Leeds City Centre in Leeds UK.
The programme delivers concrete management skills for Housekeeping Managers and offers great networking opportunities and a chance to share best practice. Registration is on the L&A website, payment of £167 for the course is payable to the UKHA. Contact Sara Cockram – sara.cockram@ukha.co.uk. The course is suitable for Executive Housekeepers, Senior Housekeeping Managers and Rooms Division Professionals
L&A Finance for Housekeepers Workshop held in Moscow, Russia in October sponsored by Miko Hotel Services
Meike Hofemann Zhang, L&A Associate based in Germany travelled to Moscow in October to deliver the inaugural Finance for Housekeepers workshop though the full sponsorship of Miko Hotel Services.
12 participants attended on the first day with another 7 on the 2nd day. The course was delivered in English by Meike with full translation into Russian by the translators provided by the Suppliers.
Psychology of Influence – A Presentation by Eleanor Shakiba for PHAN Members, Colleagues and Guests – Thursday August 21
Find out how YOUR words can change minds and win over hearts. Influence is the ability to guide someone’s thinking, decisions or actions. This session will help you power up your influencing skills. Hear how to speak more persuasively, shape others’ behaviour, shift the direction of a conversation or get your point across easily.
See how to engage, motivate and persuade during change. Bring along your questions and have them answered by people skills expert, Eleanor Shakiba.
From 4:00pm to 6:00pm at St Mary’s Cathedral House – rear of Cathedral
St Mary’s Road off College Street
RSVP By August 14th to public.officer@phan.org.au
Cost: PHAN Members – FREE, PHAN Colleagues – $100, Guests – $150
More guest lecturing at Blue Mountains International Hotel Management School
Liz continued in June with the guest lecturing series at the Blue Mountains International Hotel Management School campus in Leura, NSW. With 2 intensive days of workshop incorporating many group exercises and activities the Masters students increased their knowledge of Housekeeping operations in order to gain a Masters Degree in International Hotel Management and Global Business Management.
Successful 2 day Development Programme workshop in Sydney
There were 15 participants in the latest 2 day Development Programme for Housekeeping Managers held in Sydney last week. This workshop was held in conjunction with PHAN. Participants came from hotels in the CBD such as Marriott, Four Seasons and the Grace along with lecturers from the Blue Mountains hotel school and one participant even coming up from Adelaide. Valuable networking and sharing of best practice was critical along with skills in project management, preventative maintenance, health and safely and environmental sustainability.
Novility bringing technology into the world of housekeeping training
A recent study carried out by The Hague Hotel School found that cleanliness of bedrooms and bathrooms was the most important factor for guests in their opinion of a property and their decision to leave negative online reviews. The study also showed that for 70% of hotel guests, hygiene is the ultimate factor in their decision to recommend a property. Figures like these should be enough to shock any hotelier into realizing that good performance in housekeeping is non-negotiable and an integral part to any successful hotel.
PHAN May Event – Afternoon of Fitness, Fashion and FUN
The Professional Housekeepers Association of NSW invites all PHAN members to an afternoon of fitness, fashion and Fun. With Krista and Marie Brereton Designs. Wednesday 14th May from 4.00pm at Radisson Blu, 27 O’Connell Street.
Topics include;
- Get Fit in a Chair
- Learn some Healthy “Fling Food” ideas
- Parade of fashions for the Workplace
- RSVP to Mavis Hedrik <mavis007@tpg.com.au>
Krista was at last years Wellness Forum and will introduce exercise and art in a fun way. This year she has some novel ways on how to look and feel and be our best. Go on line and check out what she can do www.krista.com.au
2 day Workshop coming up in Sydney
Housekeeping Managers Development Programme — Part 2 coming up Wednesday 11th and Thursday 12th June 2014 in Sydney NSW.
Lycette & Associates in conjunction with PHAN is delighted to announce Part 2 of the Development Programme for Housekeeping Managers, Assistants, Hotel Engineers and Rooms Division colleagues. The 2-day Development Programme Part 2 will be held at Radisson Blu, 27 O’Connell Street, Sydney NSW 20oo 5.30pm daily. PLEASE NOTE THE CHANGE OF VENUE
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