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Final Reminder! Register now for the online elearning course “Finance for Housekeepers” – starts 2nd September 2013
Don’t forget to register today! Also suitable for Room Division Managers who want to gain more Housekeeping Management knowledge.
This workshop helps to clarify and demystify everyday Housekeeping related operational finance and accounting practices. It explains in simple and clear language the different budgets a Housekeeper deals with, the structure, reading and analysis of a P&L, and offers many tips and tools on how to save and control departmental costs. The program thus develops participants’ confidence and professional know-how when dealing with the financial management of their department and enables them to contribute to the profitability and financial success of their operation.
The fully accredited (Australia) online “Finance for Housekeepers” program is mapped against the three financial Units of Competency from the Australian Certificate IV in Hospitality from the Tourism, Hospitality and Events Training package v2 (SIT07).
Master Students – training at Blue Mountains International Hotel School
From 1st August – 4th August, Liz spent time at the Blue Mountains International Hotel School campus at Leura in the mountains outside Sydney. She was asked to lecture 34 Masters (Hospitality Operations Management MCH603) students from all over the world over 2 days. The session ended with the students presenting their ideas for management on topics such as the pros and cons of outsourcing, a 5 day training programme for new Room Attendants and sustainable best practice in Housekeeping. The programme continues in September with another 35 Masters students.
L&A announces another lucky winner to the competition – Free entry for the online Finance for Housekeepers course
Thank you to all that have entered in this competition! We have a winner! Prabhat Shukla, Executive Housekeeper, Intercontinental Doha, Qatar. Prabhat will be participating in the next online course: Finance for Housekeeping Managers starting 2nd September to 22nd October 2013. Congratulations Prabhat.
Housekeeping Management Skills 2 day Workshop in Macau
Participants working through exercises at the workshop
At the end of Liz’s 10 week global trip she hit Macau and ran a short 2 day Housekeeping Management skills training workshop. This is the 3 day Development Programme condensed down into 2 days. With short notice, 10 attendees came from Galaxy, Sands Hotels and Grand Lapa to undertake the workshop.
Ecolab very kindly provided the venue for the training and once again the participants shared best practice, leant new skills, networked, gained practical tools and communicated ideas. Another very fruitful and well received training session.
WIN one free admission to the Online Finance for Housekeepers Course
To all housekeepers around the world! From today for only 10 days L&A is offering 1 person FREE ADMISSION to its online Finance for Housekeepers course . For your chance to win and start this course on Monday 2nd September 2013 with fellow housekeepers from around the world register your name, position, hotel and email address with Liz. Email her your details and your name will go in the draw. Email liz@lycetteandassociates.com
The winner will be notified by email. Be quick this competition ends 10th July 2013!
More information about the course:
This self-directed course enables Housekeeping Manager’s to think critically and become more financially savvy. The focus is on practical skills for the workplace, expanding and developing professional confidence. The course is facilitated, clear and simple learning via the internet – scheduled over 8 weeks and over approximately 20 hours:
- downloadable on-the-job tools and templates
- interactive forums with global peers
- case studies and practical work exercises
- assessments evaluated by the facilitator and returned with individual feedback
- awards for successful participants with a L&A certificate or within Australia, a Statement of Attainment
Course fees:
Standard course fees AUD $590 per person
Early Bird Rate: AUD $540 per person available until 2nd August 2013
Course 1: completed
Course 2: completed
Course 3: 2 September to 27 October 2013
Housekeeping Training for the 2014 budgets
A reminder for your training budgets for 2014 – we will be coming to a city/region near you so put the funds into your budget this year for next years training. Venues include Hong Kong, Macau, China, Singapore, Manila, Bali, Jakarta and Surabaya, Kuala Lumpur, Abu Dhabi/Dubai, London, Dublin and Malta with all course fees and charges included. We will also run the online “Finance for Housekeeping Managers” 4 times over the year at a cost of Aus$590.
Bumper Attendance at Hong Kong Hotel Association workshops June 2013
DP Parts 1 and 2 with HKHA Chairman and President
The ever popular Development Programmes for Housekeeping Managers Part 1 and Part 2 were rolled out again in Hong Kong through the Hong Kong Hotel Association in mid-June.
Over 22 participants joined in with 18 covering all 5 days together. A great opportunity to learn and network with many Front Office and Rooms Division colleagues joining in to brush up their Housekeeping management skills.
L&A Back in Bali for more workshops run through the Bali Hotel Association
Coaching Skills for Hospitality Supervisors workshop
Liz and Agnes continued with the ever popular Housekeeping Management training workshops conducted in association with Bali Hotel Association in Den Pasar Bali at the end of May.
Courses included the 2 day Quality Assurance workshop and the Coaching Skills for Hospitality supervisors with many Front office and Rooms Division colleagues joining in.
L&A Development Programme Part 2 delivered in London
L&A have completed a 2nd successful Housekeeping Management workshop on 14th and 15th May at the Arch Hotel in London. 14 participants came from as far afield as Malta and Ireland to gain skills in project management and learn presentation skills. Having the Engineer from the Arch participate was a highlight as we all learnt a great deal from Robin on the Engineering perspective, an added plus.
Topics of the Development Programme Part 2 covered over the 2 days included cleaning concepts and control systems for public areas, working with contractors, preventative maintenance programmes and project management. Including learning how to design a critical path using a Gantt chart. Day 2 included environmental sustainability, current environmental global best practice and what this means.
The afternoon session included health and safety for Housekeeping. At the end of the day participants presented a project to the group which they would then take back into their operation. Anne Britton from UKHA and the GM of the Arch Grant Powell presented all participants with certificates.
Some feedback from participants: “Activities all great and very informative throughout” “A lot of needed info for me to take back to my operation” “Great team efforts throughout the day and formed important friendships” “Training activities a great boost of confidence as an individual” “Very well delivered and professional – kept us on our toes” “Clear concise, allows brainstorming amongst participants every interactive” “Presentation skills was very helpful to get more confidence” “You are the ONLY Housekeeping Training course that is specific to us and really train with the heart.”
Participants working hard on a group session
GM of the Arch Hotel, Grant Powell with Anne Britton President of UKHA after the certificate presentation
Guest Lecture Opportunity at Enderun College, Manila, the Philippines
Liz was invited to Enderun College whilst she was at the Peninsula Manila for a month. This gave her a great opportunity to address some of the hospitality students from the Advanced Hotel Operations Course. Her presentation was on Management skills training through Housekeeping with new trends and innovations and a group debate.
She also shared some tips on the next Step – getting that job. The group debate on the pros and cons of using technology in housekeeping Department was lively and engaging and provoked the students to think seriously about choosing housekeeping management has a potential career path
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