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Housekeepers Development Programme in London 5 to 7 February 2013

Participants preparing a class based assignment

Lycette & Associates developed a reputation for delivering popular and highly practical interactive training courses for Housekeeping Managers and Housekeeping staff. Early next year L&A in conjunction with the UK Housekeepers Association will be presenting in London. The Development  Programme for Housekeeping Managers has been scheduled to take place in February 2013. This Programme will benefit Executive Housekeepers, particularly those newly appointed to the position, their Assistants and Senior Housekeeping Managers.

Course facilitator Liz Lycette will take you through a programme designed to improve performance of housekeeping staff by targeting three critical areas of operation:

• Profits – improve cost control systems and effective utilisation of resources
• People – staff retention, effective leadership skills, personnel management / development
• Product – achieve and maintain consistency in presentation standards and property upkeep

The cornerstones of the training will include:

• Theory, supported by a presentation, comprehensive hand-outs
• Group discussions, case studies, role plays, practical work exercises
• Workbased Project initiation through personal development sheets

Venue details:
Citadines Prestige Holborn-Covent Garden,
94-99 High Holborn,
London WC 1V 6LF

Workshop details and fees:
The course fee is £400.00 per person only! (Full 3-day programme inclusive of all course materials, including morning, afternoon tea and lunch) A minimum of 20 attendees is required for each course to take place.

• Tuesday 5th, Wednesday 6th and Thursday 7th february, 2013.
• Each workshop day runs from 09.00 – 17.30, including 1 hour for lunch which will be provided.

Registration
Full registration and payment in AUD$625.00 equivalent will be available online at the L&A Website: http://www.lycetteandassociates.com/housekeeping-courses-training/?external-development-for-housekeeping-managers

New L&A courses in Bali

The Bali Hotel Association runs regular courses for their members and non-members are always welcome and Lycette & Associates is often invited to present to Housekeeping Staff and other Hotel employees. This month L&A was back in Bali to run 3 courses in the ongoing series of workshops conducted through BHA. Two of these courses were brand new and regarded a great success.

Upon the request of the Bali Hotel Association, Liz and Agnes rolled out the brand new “Babysitting in Bali” half day workshop. This practical half day session focused on the roles of babysitting both in Hotel rooms and for the Kids Activity Centre staff of many hotels throughout Bali. The 24 participants learnt about cultural awareness and through role plays shared some of the practical aspects of their jobs.

Some of the feedback:
“we learnt a lot”
“ I loved the role plays – it’s what we have to do every day at work”
“I loved this workshop, we want more”
“fun not boring”

The other new course rolled out was the extension to the Development Programme for Housekeeping Managers. This very hands-on workshop focused on presentation skills throughout. The Managers had to present on each of the topics; project management, public areas (outsourcing verses doing it in house), health and safety checklists, environmental sustainability and Engineering preventative maintenance programmes. Everyone agreed they had learnt a lot over the 2 days and gained an enormous amount of self-confidence to present their ideas to their senior management.

This course will be rolled out to the rest of Asia and Middle East in 2013.

Another L&A Housekeeping Development Course for Singapore with e2i

The 2nd 3 day workshop “Development Programme for Housekeeping Managers” was run in Singapore this month. Once again the workshop was sponsored by Government Agency e2i ( Employment and Employability Institute) and was held at their state of the art seminar room in Redhill. The 23 attendees from every level of Housekeeping Management and every kind of Housekeeping operation participated enthusiastically over the 3 days. The focus was again on Profit, People and Product the Housekeeping Managers left with tools and skills to further improve their Departments.

Singaporeans and permanent residents of Singapore were able to take advantage of the 50% funding offered by e2i making the 3 day workshop even greater value for money.

Further workshops are planned for 2013 including a new 2 day workshop on Project Management and Environmental Sustainability a follow on from the Development Programme for Housekeeping Managers

About e2i

An initiative of the National Trades Union Congress (NTUC), supported by the Workforce Development Agency (WDA), the Singapore Labour Foundation (SLF), and the Singapore National Employers’ Federation (SNEF), e2i serves all segments of workers, from rank and file to professionals, managers and executives.  As THE market-place for workers, employers and training providers, e2i exists to create better jobs and better lives for workers. In 2010, they helped 40,000 workers through providing better jobs, developing better skills through professional development, and improving productivity for companies

L&A Housekeeping Development workshop held at Taylors University, Malaysia

3 days Development Programme for Malaysian Housekeepers through Taylor’s University. With the support of the Malaysian Association of Housekeepers (MAHIR) and the Malaysian Hotel Association housekeepers and university lecturers were able to attend from across the country. The participants coming from a range of hotels and institutions enthusiastically took part and all agreed their Assistants and Housekeepers Managers should do the same for the next training sessions scheduled for March 2013.

The Programme was subsidised by the Government with 100% of the fees claimable by participants making this training programme extremely affordable for all hotels. The 3 day development programme of finance for housekeeping, people management in housekeeping and quality control have given the participants the ability to put an action plans in place with many issues to be actioned and resolved in the future.

About Taylors University
Taylor’s University, at the brand new Lakeside Campus was launched in 2010 and has faculties in Architecture, Business and Communication,

Engineering, Hospitality, Tourism & Culinary Arts, Law and Medicine. There are over 12,000 students on campus with nearly 3000 in the hospitality and tourism faculty. The Continuing Professional Education hosted the workshop as part of its endeavours to provide ongoing training and opportunities to Malaysian Hotels. For more information visit: www.taylors.edu.my/en/university/schools/cpe

L&A announces another lucky winner!

Thank you to all that have entered in this competition! We have a winner!  Josephat Phiri, Executive Housekeeper, Mukuba Hotel , Zambia. Josephat will be participating in the 4th online course: Finance for Housekeeping Managers starting 22nd October 2012.

We will organise another lucky draw next year. You can re-enter if you missed out this time.

e2i brings the Development Programme for Housekeeping Managers back to Singapore

Lycette & Associates, together with e2i (Employment and Employability Institute), the Housekeeping community of Singapore and with the support of the FDAWU and the Association of Singapore Housekeepers, will be presenting a unique development programme for Housekeeping Managers.

The 3-day Development Programme will take place at:
e2i, Blk G, Seminar Room
141 Redhill Road
Singapore 158828

8 to 10 October 2012 9am to 5.30pm

The programme is suitable for Executive Housekeepers, their Assistants and Senior Supervisors.

Programme Outline

Day 1: Finance—Learn how to control costs, analyse and fix mistakes on the P&L and prepare budgets

Day 2: People—Staff retention, leadership skills and personnel development

Day 3: Control products using tools on quality control, problem solving and the latest in Housekeeping trends and innovations

For enquires or to register interest, please contact:

josephine@lycetteandassociates.com or register online at http://www.lycetteandassociates.com/housekeeping-courses-training/

Great value programme at S$900.00 (incl. 17% withholding tax) for 3 days! Executive Housekeepers who are Singaporeans/Singapore PRs are entitled to 50% funding grant from e2i. To apply for the grant, please contact Ms Rita Wong at rita_wong@e2i.com.sg or 6471 5833

Housekeepers Development Programme in Kuala Lumpur 25 to 27 September

Lycette & Associates, together with Taylor’s University Centre for Continuing Professional Education (CPE) and Mahir (The Malaysian Association Of Housekeepers), will be presenting a unique programme for Housekeeping Managers.

This 3-day Development Programme will take place at:
Taylor’s University Lakeside Campus
25 to 27 September 2012
9am to 5.30pm
RM 3500/per pax

The programme is suitable for Executive Housekeepers, their Assistants and Senior Supervisors.

Programme Outline

• Day 1: Finance—Learn how to control costs, analyse and fix mistakes on the P&L and prepare budgets
• Day 2: People—Staff retention, leadership skills and personnel development
• Day 3: Control products using tools on quality control, problem solving and the latest in Housekeeping trends and innovations

For enquires or to register interest, please contact Ms Anne Tay at 014-633 5114 or email Taylor’s CPE at cpe@taylors.edu.my

Or contact Lycette & Associates josephine@lycetteandassociates.com or register online at http://www.lycetteandassociates.com/housekeeping-courses-training/

Great value programme at RM3500 for 3 days! This programme is claimable under the Human Resource Development Fund (HRDF).

L&A announces another lucky winner!

Thank you to all that have entered in this competition! We have a winner! Pritam Vats, Executive Housekeeper, Days Hotel Neemrana (Wyndham Hotels Worldwide). Pritam will be participating in the 3nd online course: Finance for Housekeeping Managers starting 2oth August 2012.

We will organise another lucky draw later on this year. You can re-enter if you missed out this time.

Win one free admission to the online Finance for Housekeepers course

To all housekeepers around the world! For only 5 days L&A is offering 1 person FREE ADMISSION to its online Finance for Housekeepers course
For your chance to win and start this course on Monday 20 August with fellow housekeepers from around the world register your name, position, hotel and email address with Josephine.
Email her your details and your name will go in the draw. Email josephine@lycetteandassociates.com

The winner will be notified by email.

More information about the course:
This self-directed course enables Housekeeping Manager’s to think critically and become more financially savvy. The focus is on practical skills for the workplace, expanding and developing professional confidence. The course is facilitated, clear and simple learning via the internet – scheduled over 8 weeks and over approximately 20 hours:

• downloadable on-the-job tools and templates
• interactive forums with global peers
• case studies and practical work exercises
• assessments evaluated by the facilitator and returned with individual feedback
• awards for successful participants with a L&A certificate or within Australia, a Statement of Attainment

PLOH Team enjoys Housekeeping workshop

While L&A was in Singapore a ½ day workshop was conducted for the team from PLOH. PLOH is a Singapore based bedding and linen company run by  Richard and Charlotte Loh, who are passionate about making your sleep experience an integral part of a life lived fully. They believe it’s what’s inside that counts. PLOH source the world for natural fills to make exclusive pillows, duvets and featherbeds which deliver a sumptuous experience to the well-dressed bed.

They are also passionate about developing fabrics that pamper the senses focusing on the exquisite “hand” which enhance the feel of our plush bedding. favoring the freshness and simplicity of clean, crisp white over busy patterns and seasonal colors, their bed linen (yes, they come in high thread counts but that’s not the most important factor) start with the finest cotton fibers before going through expert milling, weaving and finishing.

The programme which was conducted at the Grand Hyatt Singapore included information all about Housekeeping and what a Housekeeper does so the PLOH team can understand more about this key member of the client s team.

Emphasis was given to Housekeeping budgets and how Housekeeping manages their linen and bedding. The workshop culminated in a fun team building activity of bed making – speed vs. quality. GO PLOH!

If you wish to inquire about L&A’s housekeeping workshops please email info@lycetteandassociates.com or visit www.lycetteandassociates.com

PLOH Bed making

PLOH participants

PLOH workshop