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Melanie Hernandez was the lucky winner to receive free admission to Finance for Housekeepers – the online course.

Melanie Hernandez - Assistant Housekeeper, Hotel Michael

Melanie Hernandez is the Assistant Housekeeper at Hotel Michael, Resorts World Sentosa in Singapore The hotel has 475 Rooms with 40 Room attendants, 10 Public area attendants. Melanie entered the Lycette & Associates competition to win free admission to the online Finance for Housekeepers course and she won! Melanie was hoping this course would provide her with the additional know-how in finance for housekeepers to add to her qualifications.

Her current responsibilities include:

• Work closely with the Asst. Executive Housekeeper. Assisting her with the overall housekeeping operation. Assist in housekeeping linen and stock inventory. Evaluates guest feedback. Coordinates with the Front Office for guest arrival/departure rooms. Guest Request/Preferences.
• Supervises 40 Room Attendants and 10 Public Area attendants ensuring all work done are up to the highest standard at all times
• Responsible in doing daily floor assignment for the attendants.
• Making daily report for staff’s daily performance, maintenance report and other issues within the department.
• Records lost and found
• Inspecting 60 rooms per day
• Ensuring that the cleanliness and maintenance in all guest rooms, public and crew area are maintained to a highest standard
• Staff counselling, trainings and performance appraisal

After attending the course Melanie went to HR to give them  a copy of her certificate that showed she had completed the online Finance course. They congratulated her on her successful completion of the course and told her she was right  on track and that the L&A certificate was recognized by the company. Melanie’s superiors attended the Housekeeper’s Development Program in conjunction with e2i, Singapore last June and were happy to see Melanie had attended the L&A online course. Melanie recommends the course to her colleagues and is looking forward to more update courses in the future!

The next online Finance for Housekeeper’s course starts on 20 August. Between now and 20 August there will be another competition for free admission to the online Finance course. Stay tuned and register your name when we hold the next competition.

For more information on the online Finance for Housekeepers course visit our website: http://www.lycetteandassociates.com/housekeeping-courses-training/?finance-for-housekeeping-online or email Josephine for more information Josephine@lycetteandassociates.com

L&A partnership with e2i brings Development Programme for Housekeepers to Singapore

Lycette & Associates in conjunction with e2i -Employment and Employability Institute presented Singapore’s inaugural Development Programme for Housekeeping Managers.

The 3 day workshop “Development Programme for Housekeeping Managers” was rolled out in Singapore in June. This workshop was sponsored by Government Agency e2i and was held at their state of the art seminar room in Redhill. The 34 attendees from every level of Housekeeping Management and every kind of Housekeeping operation participated enthusiastically over the 3 days. With focus on Profit, People and Product the Housekeeping Managers left with tools and skills to further improve their Departments. Sharing of Best Practice on day 3 was an important part of the workshop as participants shared their best ideas on improving and imitating innovation within Housekeeping.

Singaporeans and permanent residents of Singapore were able to take advantage of the 50% funding offered by e2i making the 3 day workshop even greater value for money. With the great success of this workshop, another one is planned through e2i in September 2012.

More about e2i  (Employment and Employability Institute)
An initiative of the National Trades Union Congress (NTUC), supported by the Workforce Development Agency (WDA), the Singapore Labour Foundation (SLF), and the Singapore National Employers’ Federation (SNEF), e2i serves all segments of workers, from rank and file to professionals, managers and executives.  As THE market-place for workers, employers and training providers, e2i exists to create better jobs and better lives for workers. In 2010, they helped 40,000 workers through providing better jobs, developing better skills through professional development, and improving productivity for companies

Grooming and Deportment Workshop for Meriton Serviced Apartments

Last month, L&A launched a new workshop – Grooming and Deportment for Hospitality Professionals. This three hour Sydney workshop was delivered to 15 Managers and Supervisors from the Meriton Group in conjunction with Bromptons of Mosman. Liz and Debi highlighted the importance of first impressions and the benefits of presenting a professional image.

The group then broke down into smaller groups for practical tips and hands on information about hair and makeup. Presented to the female attendees by Debi Claus from Bromptons, while the male attendees practised some essential role plays.

For more information on the new Grooming & Deportment Course contact us at info@lycetteandassociates.com

Sydney and Brisbane – Coaching Skills for Housekeeping Supervisors

The theme continued this month with Coaching Skills for Housekeepers. More workshops were held in Brisbane and Sydney. Coaching Skills for Housekeepers targets Housekeeping Supervisors, Managers and Rooms Division Supervisors/ Managers, – especially those newly promoted into these roles. Coaching Skills for Housekeepers addresses the challenges of leading a diverse labour force in Housekeeping and Rooms Division.

Participants leave this workshop with practical management tools to assist in managing and developing the team through building trust, planning, problem solving and strong leadership. In this course the core participation came from the Metro Housekeeping team, other Supervisors from a diverse range of properties also attended. The Supervisors left the workshops fired up and ready with a full set of tools to become exemplary supervisors and further the  shining stars status they already are.

For more information about the Coaching Skills workshop email Josephine

Coaching Skills workshop - Brisbane

Coaching Skills workshop - Sydney

Housekeeping Workshops in Bali

Lycette & Associates in conjunction with the Bali Hotel Association ran another round of Housekeeping workshops last month. The L&A team, Agnes and Liz presented three workshops at the BHA headquarters in Renin, Bali. Each of the these workshops was well attended by Housekeeping Professionals from all over Bali. The Quality Assurance Programme was delivered in English while the other two one-day Coaching Skills for Housekeeping Supervisor workshop were delivered in both English and Indonesian.

The Coaching Skills Workshop is designed to address the challenges of leading the diverse labour force in Housekeeping and Rooms Division. Participants came away with practical management tools to assist in managing and developing their team through building trust, planning, problem solving and strong leadership.

The Quality Assurance Workshop provides hotels and groups of hotels with key strategy tools and skills to establish and maintain quality assurance. The participants are guided to develop specific corporate guidelines and quality benchmarks to maintain consistent Housekeeping Standards within the company.

Overall 48 participants attended over the three days, L&A is delighted with the ongoing support from BHA. Additional Coaching Skills Workshops targeting Supervisors from throughout the hotel are planned for October and November 2012 .

If you want to make an inquiry about these programs please email L&A on info@lycetteandassociates.com or to inquire  with the Bali Hotel Association contact Nia Septinawati for more information.

Day 2

Day 3

Housekeepers Development Programme in Singapore 11 to 13 June

Lycette & Associates, together with e2i (Employment and Employability Institute) and the Housekeeping community of Singapore, will be presenting a unique programme for Housekeeping Managers.

The 3-day Development Programme will take place at:
e2i, Blk G, Seminar Room
141 Redhill Road
Singapore 158828

11 to 13 June 2012 9am to 5.30pm

The programme is suitable for Executive Housekeepers, their Assistants and Senior Supervisors.

Programme Outline

Day 1: Finance—Learn how to control costs, analyse and fix mistakes on the P&L and prepare budgets

Day 2: People—Staff retention, leadership skills and personnel development

Day 3: Control products using tools on quality control, problem solving and the latest in Housekeeping trends and innovations

For enquires or to register interest, please contact:

josephine@lycetteandassociates.com or register online at http://www.lycetteandassociates.com/housekeeping-courses-training/

Great value programme at S$590.00 for 3 days! Executive Housekeepers who are Singaporeans/Singapore PRs are entitled to 50% funding grant from e2i. To apply for the grant, please contact Shu Pei at ongsp@e2i.com.sg or 6471 6014

Feedback 2012 course participants: Online Finance for Housekeepers

Lycette & Associates is pleased to share great feedback from some of our 2012 online course participants:

I have learnt a lot in this class and am gaining a lot of valuable information and perspective that I never thought about applying in my budget. Mandy Tse, Assistant Housekeeper, Island Shangri la Hotel, Hong Kong

I think the most important learning of the course was relating housekeeping expenses as a per cent of the revenue. We are always considered an expense head but to understand the entire operations and then plan expenses based on that was a reality check.

Over the years we tend to learn all these accounting terms by experience and this course served as a refresher for many of those terminologies. Also the mails shared by fellow housekeepers served as an important learning tool to understand operations not only in different kinds of hotels- city hotels/resorts but also in different countries.

The facilitator Ariane was “superb” in one word! She was extremely prompt, positive in her responses and appreciative of all the efforts that we were putting in. Her responses to all our queries/assignments were prompt and encouraging.
Shilpi Khanna, Executive Housekeeper
The Oberoi Rajvilas,  Jaipur, India

The most useful part of the course was the interaction of the lesson, especially for P & L. and the budget.  I learned how to speak and having discussion with My Financial Controller also with my Chief Engineering when doing budget. It was a very positive learning experience for me, Mrs. Lellmann was a very good facilitator for me, very helpful and support.
Adji Raymata Gayatri Devi, Assistant Housekeeper,
Nikko Bali Resort and Spa, Indonesia

I love that the course was interactive.  It was not all reading materials.  The contents were explained well with examples that made me relate to my operations for better understanding. I must say that this was a positive learning experience for me as it gave me a better understanding of how my operations are meant to run in terms of expenses.

The one good thing about the facilitator, is that there is feedback with all our assignments and there is a constant monitoring of how their students are progressing.
Marimil Ermita, Executive Housekeeper
Manila Peninsula, The Philippines

Raymata – elearning Superstar from Bali!

During a recent trip to Bali, she took time to meet up with Raymata, Assistant Housekeeper at Hotel Niikko. Raymata successfully completed the latest “Finance for Housekeeping Managers’ on line elearning course and Liz was able to present her certificate personally.

Ray starred in the course. Facilitator Ms Ariane Lellmann said: ”Just to let you know that Ray (Adji Raymata) from the Nikko Bali has been an absolute Superstar in the current e-learning course. The first to finish and so eager! She seems lovely and if/when you see her next you might want to congratulate her.”

Lycette & Associates is running the online course: Finance for Housekeepers 4 times per year. The second course has just started this week and the next course is due to start in August. If you need more information about the course visit our website: http://www.lycetteandassociates.com/housekeeping-courses-training/?finance-for-housekeeping-online or contact Josephine josephine@lycetteandassociates.com

Course dates for 2012
1: 20th February  – 15th April (concluded)
2: 23rd April – 17th June (in progress)
3: 20th August – 14th October
4: 22nd October 16th December

Coaching Skills for Housekeeping Supervisors – Brisbane 9 May

Lycette & Associates will be running 2 Coaching Skills workshops one in Brisbane and one in Sydney.

The Brisbane Coaching Skills will be held at Park Regis, 293 North Quay, Brisbane and will run from 9 am to 5 pm on the 9 May 2012

Register Now: http://www.lycetteandassociates.com/housekeeping-courses-training/?coaching-skills-for-housekeeping-supervisors

L&A Housekeeping workshops back in Bali in April

The Bali Hotel Association in conjunction with Lycette & Associates is presenting a new set of workshops for Bali Executive Housekeepers, their Assistants, Rooms Division Managers and Housekeepiong Supervisors in April.
Quality Assurance in Housekeeping: A 1 day course designed to provide hotels and groups of hotels with a customised program in which key strategy tools and skills are given to establish and maintain quality assurance. Through this interactive workshop the participants are guided to develop specific corporate guidelines and quality benchmarks to maintain consistent Housekeeping Standards within the company.
Coaching Skills for Housekeeping Supervisors: This 1 day workshop is specifically designed to address the challenges of leading the diverse labour force in Housekeeping and Rooms Division. Participants will leave this workshop with practical management tools to assist them in managing and developing their team through building trust, planning, problem solving and strong leadership.

The 2 courses will run over 3 days and participants can mix and match for maximum flexibility. Each workshop day runs from 09.00 – 17.00, with 1 hour for lunch.
Registration is required per course and is available from the BHA Office or the L&A website.

Cost:
BHA members – USD200.00 or IDR 1,900,000 per person. A 20% discount is applied for hotels sending 2 or more participants.
Non-BHA members – USD 230,00 or IDR 2.100.000 per person. A 10% discount is applied for hotels sending 2 or more participants.
(The full day course inclusive of all course materials, including morning, afternoon tea and lunch) A minimum of 20 attendees is required for this course to take place. You don’t have to have done the previous workshops to attend this one.

Course dates:

25 April: Quality Assurance
26 April: Coaching Skills for Housekeeping Supervisors
27 April: Coaching Skills for Housekeeping Supervisors

Don’t miss out! Book now! Register with the Bali Hotel Association. Confirmation required by 20 April 2012. Please contact Nia Septinawati for more information.

Venue details:
Bali Hotels Association
Jl. Raya Puputan 41, Renon
, Denpasar 80235, Bali – Indonesia
hr@balihotelsassociation.com
Ph. (+62 361) 227 600
Fax. (+62 361) 246 816
M. +62 8164 710 412
www.balihotelsassociation.com

For more information contact Josephine: josephine@lycetteandassociates.com