Guest Lecture Series at Blue Mountains Hotel School, Leura

Liz continued with guest lecturing in March 2013, she was once again invited to present a 2 hour lecture to the Year 2 students at the Blue Mountains Hotel school Leura Campus. The session introduced the students to new rooms division products and technologies used in hotels and resorts globally.

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Reaction Paper from Enderun College student on Liz’s Presentation

Following Liz’ presentation to students at Enderun College Manila, the following paper was submitted by Edrenalyn V. Jarilla

The most interactive talk we’ve had for the whole semester is probably the one of Ms. Liz Lycette of Lycette and Associates, discussing and sharing with us the Housekeeping trends and innovations in the industry. Meeting her previously at 101 honestly got me hooked and excited to hear what she has to share in class on the 12th of March.

With so much enthusiasm and confidence in her field, I believe anyone who’s passionate about pursuing a career in the hospitality industry, would give the Housekeeping Department, another three looks. Had I not been set for F&B at the Peninsula, I would’ve begged to work for and with her. From discussing the new trends of using iPods, microfiber, bed lifting frame system and environmental-friendly solutions, to the inclusion of a debate to keep us engaged, and a couple of take-away insights at the end, I’ll dub it as the best and most organized talk, that is worth recommending to everyone in the field.

What I agree most was when she said how “You can bring a horse to the water, but you can’t force him to drink.” She elaborated on the importance of management as motivating people, and not just about planning, organising, leading and controlling – or the traditional management functions we all know of. I can only spot a few leaders and managers who experts in motivating their team, that often leads to a positive working environment, more productive workforce, and high standard results.

She further convinced us more by showing numerous successful housekeepers, far from what people perceive as housekeepers. I mean, let’s accept it. Most of the students aren’t as interested in Housekeeping as to Front Office, or Sales, or whichever department they’d want to go to. I believe it’s the department that is most looked down on. A great part of the population would think of housekeepers as those who are only cleaning the rooms, the public areas, or, as they, all the dirty work, and menial jobs. But that perception is just so crooked and far-fetched, that it is obviously from those who haven’t given the job a shot. I’m not saying that it’s the best job in the world, but it is something that takes more than just cleaning skills or hard labour as people would put it. I think it’s the most challenging job that only the courageous and wise would be successful at. I was fortunate enough to have tried working in the Housekeeping Department of Le Meridien during my internship. I started as room attendant, working on beds and toilet for a week, helping another room attendant finish the room assignments for that week. Those were the days when I would always find myself lying dead in bed every after shift, but would still have excitement to go to work the following day. I think it’s the staff and bosses that make the department rewarding and worthwhile. It’s all about the morning briefing when bosses would give compliments to the staff, and would give encouraging lines, making it easier for everyone to share their thoughts to improve the department. Being a Floor Supervisor the following week, making all the roster and room assignments for the staff, I realized how complicated it was, and how the process really takes into consideration not just the needs of the hotel but the health and welfare of the workers. It takes more than just checking if they’re doing things right in the rooms, but more like looking after them, checking if they’re still okay or if they need help already.

That said, I believe Housekeeping is all about being a family and team. It’s about taking care and looking after the struggles of one another, for the benefit of everyone. As they say, guests can only sleep in a dirty room once. And what makes guests stay is the cleanliness of the room, made possible by Housekeeping.

Guest Lecture Opportunity at Enderun College, Manila, the Philippines

Liz was invited to Enderun College whilst she was at the Peninsula Manila for a month. This gave her a great opportunity to address some of the hospitality students from the Advanced Hotel Operations Course. Her presentation was on Management skills training through Housekeeping with new trends and innovations and a group debate.

She also shared some tips on the next Step – getting that job. The group debate on the pros and cons of using technology in housekeeping Department  was lively and engaging and provoked the students to think seriously about choosing housekeeping management has a potential career path

L&A visits London’s W hotel

During a recent London trip Liz had the opportunity to catch up with Lisa Williams – the Director of Style for W Hotel in Leicester Square in London. Liz and Lisa first in New Zealand, while Liz was on assignment at Langham Hotel Auckland and Lisa was the Executive Housekeeper.

Lisa took a moment out of her busy schedule to show Liz around the 192 bedroom property which opened in 2010.

Like all Starwood “W” hotels – this property is very trendy – luxury mixed with innovative style and it is right in the centre of Leicester Square – the entertainment hub of central London.

Lisa has a team of Room Stylists (Room Attendants) who make up rooms along with her team of Style Talent Coaches (Supervisors) to keep the property in tip top condition.

A Style Talent Coach (Housekeeping Supervisor) is a part of Housekeeping department or Style as they call it in the W lingo. A Style Talent Coach reports to the Style Manager.

The Style Talent Coach (Housekeeping Supervisor) assists in maintaining a high standard of cleanliness throughout the Hotel by being aware of ‘Talent needs’ to be able to delight guests.

 

 

 

 

Lycette & Associates receives Grand Tour of The Arch Hotel at Marble Arch London

One of the great plusses about the hospitality industry is the ability to work in other parts of the world. With L&A I travel far and wide to deliver our housekeeping workshops and conduct operational reviews for housekeeping departments. It is always a great pleasure if I can catch up with past colleagues and fellow housekeeping experts. This time I am in London to run a Housekeeping Development Programme as well as presenting at the UKHA Share Knowledge Day.

Last week I was fortunate to catch up with Grant Powell, fellow Antipodean and General Manager of the Arch Hotel in Marble Arch London. I was invited to visit the property and received the Grand Tour.

Executive Housekeeper Gitana proudly showed me throughout the 82 roomed boutique style property. It was designed by RDD Interior Architectural Design and was inspired by the London landmark, Marble Arch, and the local neighborhood. The Hotel spans seven Grade II listed townhouses and two mews homes encompassing approximately 55,000 square feet.

The Georgian buildings that make up The Arch London, were originally built as residential homes during the 18^th Century. During the Blitz of WWII, a cluster of bombs bisected Bryanston Square, damaging almost all of the buildings on Great Cumberland Place, including those of The Arch London. After the war, the buildings continued as private dwellings, until they were converted into two hotels, in 1975. AB Hotels purchased the buildings in September 2001, when The Arch London’s story began.

The rooms have been carefully designed including the great purpose built minibar area and compact bathrooms.

 

 

 

 

CSI hotel room: Best Western goes high-tech to clean

In response to what it says is travelers’ insistence on cleanliness, Best Western is equipping its housekeeping crews with equipment you’d most likely see on the forensic investigation TV series: black lights to detect biological matter otherwise unseen by the human eye, and ultraviolet light wands to zap it. For possibly the dirtiest object in your room — the TV remote control — there will be disposable wraps.

Best Western says it’s taking the steps partly because research from Booz & Company shows that travelers desire a hotel’s cleanliness over customer service, style and design.

To read the complete article, click here

The Impact of the Carbon Tax on Housekeeping Operations

By Stephen McGoldrick, Institute of Sustainability and Hygiene International

Global Warming is changing the way we have to do business

The Federal government has introduced a carbon tax this July 2012 as well as incentive programmes to encourage investments in green solutions. Stephen McGoldrick from the Institute of Sustainability will give you some simple but in depth explanations about global warming, the carbon tax and the impact on your hotel, housekeeping and the planet. 

Who will have to pay the Carbon Tax?

The carbon pricing mechanism, introduced by the Clean Energy Act 2011 and the NGER Act, applies to Australia’s largest emitters (known as liable entities). Liable entities either operate facilities that meet an emissions threshold of at least 25,000 tonnes of carbon dioxide equivalent (CO₂e) or supply, or use large amounts of natural gas. The mechanism covers approximately 60 per cent of Australia’s carbon emissions and includes emissions from electricity generation, stationary energy, landfills, wastewater, industrial processes and fugitive emissions. Around 250 companies will have to pay the carbon tax in 2012/13. The tax will increase the price of electricity, fossil fuels and land fill i.e. Energy and landfill costs are likely to go up especially operators of large landfills.

Will Carbon Tax go up?

In the 2012-2013 financial year, the carbon price is $23 per tonne. The carbon price will be $24.15 per tonne in 2013-14 and $25.40 per tonne in 2014-15. From 1 July 2015 onwards, the number of units issued by the Government each year will be capped by a pollution cap, this is set by regulations. Most carbon units will be auctioned by the Clean Energy Regulator (CER) and the price will be set by the market. You will not see the carbon tax on invoices. Industry groups predict that the energy costs are likely to rise 10% every year over the next 10 years. It’s likely that energy costs will double by 2020.

Sustainability Definition

Sustainability is the long-term maintenance of responsibility, which has environmental, economic, and social dimensions, and encompasses the concept of stewardship, the responsible management  of resource use. Sustainability economics is sometimes referred as Triple Bottom Line (TBL).

 

Global Weather

It is important to note that the meteorologists and scientists advised governments that the planet is warming.

 

What is CO₂e?

You may hear the term CO₂e. What is that? CO₂e stands for CO₂e = Carbon Dioxide Equivalents

You cannot measure your carbon footprint without understanding what a CO₂e is. 

What does Carbon Dioxide Equivalents mean?

Let’s start with Carbon Dioxide or CO₂. Carbon Dioxide is a 3-atom molecule – 1 Carbon and 2 Oxygen atoms. We breathe in O₂ in and we breathe out CO₂. Not surprising our atmosphere contains a lot of CO2. CO₂ is measured in %’s or parts per million (PPM). The current amount of CO₂ in our atmosphere is around 350 PPM or 0.35% and rising. CO₂ is a Greenhouse Gas. A Greenhouse Gas is a molecule that is in a gaseous state, i.e. in our atmosphere with the specific ability to radiate heat energy from the sun back to the earth rather than allowing the sun’s heat energy to return back into space. The main greenhouse gases are listed in the diagram below – Carbon Dioxide, Methane, CFC’s, Ozone and Nitrous Oxide.

The more greenhouse gases in our atmosphere the more gas molecules reflect heat energy back to earth and warm the planet.

To calculate the impact the combined impact that greenhouse gases have in ‘warming the planet’, scientists have measured the potency of greenhouse gases to ‘trap heat energy’ in the atmosphere. Because CO₂ is the main greenhouse gas it has a potency of 1. The other greenhouse gases are compared to CO₂ and given a potency score, e.g. methane (a colorless, odorless, flammable gas that is the simplest hydrocarbon. It is the major constituent of natural gas and is released during the decomposition of plant or other organic compounds, as in marshes and coal mines.) is 21 x more potent as a greenhouse gas than CO₂.

So when fossil fuels such gasoline, LPG, coal burning to make electricity, different amounts of these greenhouse gases are emitted into the atmosphere. The amount of CO₂ gas Equivalent emitted is measured by multiplying the potency by the amount of each gas given off. The government has produced greenhouse gas tables for each fossil fuel your business or home uses. For example 1 kWh of electricity in NSW uses 0.89 Kgs of CO₂e. This means if your hotel uses 10,000 kWh per annum the power station up the road will emit 8,900 Kgs or 8.9 tonnes of CO₂e into the atmosphere because of the hotel’s energy consumption of electricity. Go look at your bill and multiple by 0.89 to see how many Kgs of CO2 per quarter your hotel emits.it is important to note that each state’s electrical generation emit different levels of CO₂e based on the efficiency of the power they use, for example Victoria uses brown coal and emits more CO₂e per kWh than NSW. This is why hotels in Victoria have a higher carbon footprint then a similar hotel in NSW with the same kWh usage per annum.

Greenhouse Gas Potency

Carbon Dioxide                  (CO₂)       =                CO₂

Methane (CH₄)                    =                21 x more potent than CO₂

Nitrous Oxide (N₂0)          =                310 x more potent than CO₂

1 Kg of each of the above Greenhouse Gases would be equivalent to 322 CO₂ gas, i.e. not 3 Kgs.

Or (1 Kg of CO₂ x 1 + 1 Kg of CH₄ x 21 + 1 Kg of N₂0 x 310) = 322 Kgs of CO₂e.

What is a Carbon Footprint?

Your carbon footprint is the amount of CO₂ generated by your process. However your process has upstream inputs and downstream outputs that cause carbon emissions associated with your business activity, i.e. Housekeeping requires energy, water, chemicals and the waste from the process creates landfill that emits high amounts of carbon emissions. To understand carbon footprints more clearly you have to be aware of the term “Scope 1, 2 and 3 emissions”.

What are Scope 1, 2 and 3 emissions?

The gases in the cloud are greenhouse gases.

Scope 1 emissions

Are the carbon emissions from the energy used at the Hotel to do Housekeeping chores, e.g. vehicle fuel used to get supplies 

Scope 2 emissions

Are the carbon emissions from the electricity company up the road for you to do Housekeeping chores, e.g. use of air-conditioners, vacuum cleaners etc

Scope 3 emissions

Are the carbon emissions of everyone upstream and downstream associated with housekeeping Examples of this are fuel used by staff to drive to work, energy used to make chemicals, laundries, textiles used in rooms, disposables and a downstream example is the volume of waste going to landfill as landfill generates around 1 Kg of CO2e per Kg of waste. The more your recycle the less greenhouse gas your business will emit.

What does 1 Kg of CO2e look like?

A black balloon can help your staff understand that every 1 Kg of CO2 that can be prevented from being emitted helps the planet and visa versa. In most cases the lower your carbon footprint then the lower your ENERGY BILL. Therefore it’s good for your business to know your carbon footprint and work out how to lower it. It is also good for staff morale and team work to set goals that are meaningful to your employees and your customers.

A Carbon footprint is a measure of carbon emissions as a result of an activity. Your carbon footprint is measured in Kilograms of CO₂e – carbon dioxide equivalents

Here are some examples of measuring the carbon footprint?

Hotel Stay

1.5 Hours at a Hotel                                            15 Kgs CO₂e / room night[1]

1 Linen Change (10 Kg/room)                        0.4 – 1.0 Kgs CO₂e/Kg Linen[2]

1 Kg of Cotton Sheets                                         25 Kgs CO₂e/Kg of Textiles

1 Kg of Polyester Sheets                                   31 Kgs CO₂e/Kg of Textiles

On Premise Laundries are significant contributors to carbon emissions in a hotel. It is best to outsource laundries to a more energy efficient laundry.

Energy Consumption %’s in Hotels

Housekeepers are associated with many of the energy usages of a hotel.

 

Dining at a Restaurant

Energy to make [3]Meal                      1 Kg CO₂e / meal

Food at a Restaurant

500 gm’s Chicken Meat                                    2 Kgs CO₂e / Kg

58 gm’s Beef3                                         17 Kgs CO₂e / Kg

The menu combined with the energy efficiency of the restaurant determines the carbon footprint of hotel dining. Accor Hotels found that feeding their clients beef was the biggest environmental issues in their hotels because of the amount of water required to make beef.

Travel to / from Hotel

Travel by bus 15.7 km                      BNE/SYD =   60 Kgs CO₂e

Travel by car 6.3 km                          BNE/SYD = 150 Kgs CO₂e

Travel by plane 2.2 km                    BNE/SYD = 420 Kgs CO₂e

Public land based travel has the lowest carbon emissions whilst air travel has the highest. It makes environmental sense for governments to build a high-speed rail from Brisbane to Sydney taking 3 hours!

Carbon Emissions of Housekeeping

Scope 1, 2 and 3 Carbon emissions will vary by site, but here is an example. Assume a room attendant cleans a room 30 minutes.

Items                                         Usage                                        Energy                     Kgs CO₂e

Scope 1 & 2

Electricity                               3 x 40 watts                          60 W                        0.07

Air Conditioner                                     2.0 kW  @ 30 min’s          1 kW                         0.89

Vacuum                                   1.8 kW @ 5 min’s              150 W                     0.17

Scope 1&2                                                                                                                       1.13

Scope 3

Linen change                       10 Kg’s                                                        10 Kg’s                    5.00

Waste                                       0.2 Kg                                        0.2 Kg                      0.22

Chemicals                              100 ml’s/room                    0.1 Litres              0.20

Scope 3                                                                                                                                                5.42

Note: scope 3 can include other types of activities or products 

Example Only

400 room hotel with 25 Room Attendants x 13 rooms/day or 325 rooms cleaned

Scope 1&2                            367 Kg’s/day                        = 134 T CO₂e / year

Scope 3                                                     1,761 Kg’s/day                    = 643 T CO₂e / year

The Scope 1,2 and 3 Carbon Emissions associated with Housekeeping of a 400-room hotel

2 Tonne / day of CO₂e

777 Tonne / Year of CO₂e

Note: example only

If the hotel outsources its laundry their scope 1 and 2 emissions will fall dramatically however the hotel’s scope 3 emissions will go up dramatically because the commercial laundry that supplies the hotel has to buy textiles and use significant amounts of energy to wash, clean, dry and deliver linen to you daily. Therefore it is important to know ‘some’ of the leading scope 3 emissions of your main inputs and outputs because the suppliers of a service that handle inputs and outputs are likely to pass on carbon taxes associated with their scope 1 o 2 carbon emissions. The carbon tax applied to the electricity and water suppliers of your laundry will most likely an increase in your laundry service by 1 – 4% over the next year depending on their energy efficiency.

You cannot manage what you do not measure (and visa versa)

We learn that 367 Kgs of scope 1 & 2 greenhouse emissions occur from housekeeping in the example above for a 400-room hotel cleaning around 325 rooms a day. We can estimate then that housecleaning in this hotel has a carbon footprint of 1.1 Kg / room. Therefore housekeeping excluding the laundry service impact the greenhouse emissions of a hotel around 7%.

Room Night                           15 Kgs

Cleaning                                    1 Kgs                      7.3%       (Scope 1&2 only)

The Housekeeping Staff are the EYES and EARS of the hotel

Despite cleaning representing 7% of the carbon emissions of one room night, the Housekeeper plays a critical role in reducing the guest’s carbon emissions by implementing sustainable housekeeping practices. For example, 20 – 30 % of guest carbon emissions could be reduced per room night by the Housekeeping team and their GM being committed to becoming a sustainable hotel

Towards Sustainable Housekeeping

Room Attendants and Housekeeping clean and service all of the rooms of a hotel regularly. Consequently, Room Attendants and Housekeeping Staff play a significant role in monitoring and reporting unsustainable practices as part of their day-to-day activities. Business Sustainability Assessors are trained to measure carbon, energy, water and waste footprints and help you lower them. Here are a few ways to improve your sustainability, although the best way to improve sustainability is to adopt a sustainability program with goals, monitoring and training of staff.

There are many ways to improve sustainability

• Turning taps, lights, TV’s and air-conditioners off when they are not in use
• Ensure the design of each room allows for good ventilation and thermal performance, e.g. shut curtains if direct sunlight is heating up a room
• Clean rooms in the least amount of time; use lean housekeeping methods
• The selection of laundry and textile suppliers
• Ensure you have sound cleaning practices

How can Lean methods help housekeeping – use less time to clean a room

• Measure Hour productivity rate
• Cycle times – sequence of service
• Use Lean Housekeeping Principles such as 5S and waste elimination 7W
• Develop overall efficiency scores % for housekeeping

The following ideas are ideas that housekeepers can use to reduce their carbon emissions and reduce the hotel bills for energy, water, chemicals and waste.

Lights

• Clean lights
• Turn off lights
• Use sensors to turn lights off (and on), e.g. movement, timers depending on application
• Use key entry auto switch off lights
• Occupancy sensor lights
• CFL – 70% < incandescent
• Replace T12/T8 fluro’s with T5 fluro’s
• Use energy efficient appliances, e.g. hair dryers, kettle, microwaves, televisions, irons etc.
• Investigate switch appliances that prevents them operating on standby mode
• Check that refrigerators are sealed and are working effectively
• Avoid one switch turning on many lights
• Use sensors for lighting, e.g. presence, light levels etc
• Use auto-off / auto-on key systems to conserve energy
• Conserve lighting whilst cleaning without impacting your ability to see defects
• Label light switches so clients know what switch turns on what light

Energy Efficient Ventilation

• Use natural ventilation where practical
• Cross ventilation
• Use a digital thermometer to monitor room temperature
• Are thermostats regularly adjusted and checked

Air Conditioners

• Turn off Air Conditioner
• Set thermostat on a wide range to prevent heating & cooling
• Set temperature
  • Summer                 23 – 25
  • Winter                                      18 – 20
• Heating Ventilation Air Conditioner systems to use timers
• Keep thermostat away from heaters
• Check when A/C last serviced
• 1^oC on thermostat = 10 – 15% impact on energy

Windows & Doors

• Close the window and doors when the A/C is on
• The glazing of window can significantly improve the thermal performance of a room
• Report hot or cold rooms to management
• Seal doors and windows effectively, i.e. check seals

Office

• Turn off lights, computers and standby’s
• Use both sides of paper
• Network computers and have one printer
• Minimise the use of paper where possible
• Use energy efficient lights
• Check energy efficiency of your computers; use power save mode

Water

• Turn taps off
• Report leaky taps
• Dual flush toilets
• Use water meters to measure water usage, e.g. per floor
• Low flow shower heads
• Water efficient laundry equipment, e.g. continuous batch washers < 6 L/Kg
• Water reuse equipment in the laundry
• Check water bills

Encourage the Reuse Linen by Customers

• Customer awareness that linen does not have to be serviced daily
• Customer linen reuse programs, e.g. boomerang on the bed
• Carefully consider linen stocking levels to avoid over-servicing of rooms

Cleaning Chemicals

• Choose biodegradable chemicals
• Measure and monitor your chemical and water usage
• Seek expert advice to minimise chemical use without effecting the cleaning process
• Use multiple coloured micro-fibre cloths to reduce chemicals and to improve hygiene

Waste

• Remember that 1 Kg of waste = approx. 1 Kg of CO₂e in landfill!
• Recycling programs will cut greenhouse gas emissions and reduce waste bill
• Ensure recycling systems are in place, e.g. cardboard, plastics, mixed, organic etc.
• Use dispensable solutions where practicable
• Analyse suppliers use of packaging and challenge your suppliers
• Ensure bins are used efficiently; the bin is full when it is emptied
• Monitor waste levels related to Housekeeping

Textiles

• Minimise the loss of linen
• Durable linen has less carbon emission per use; i.e. more washes per purchased item
• White linen lasts longer than coloured linen because it doesn’t fade
• Outsource textiles and laundry services to laundry specialists that have energy / water efficient plants
• Request commercial laundries suppliers to supply you with energy, water per delivered Kg measures
• Choose energy and water efficient laundries

Be Sustainable
Start Today! Develop a Sustainable Housekeeping Programme by engaging a sustainability assessor

• Obtain support of senior management and managers
• Team up with other departments
• Understand historical trends for energy, water, waste etc.
• Engage a sustainability assessor if you need assistance
• Establish baselines, benchmarks and targets/goals
• Know your NABERS (Performance based rating system for existing buidings) star rating based on your region (Google it)
• Develop a sustainability checklist for auditing
• Meet regularly and prioritize action plans
• Monitor and measure your progress
• Celebrate your achievements

Finally …

• Engage a Business Sustainability Assessor that understands hospitality!
• Develop a team of sustainable room attendants that your hotel and GM will be proud of

Even if political parties change in Australia, the Carbon Emission issue will not go away. So now you can explain to your GM about the Carbon economy and its implications to Housekeeping.
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About Stephen McGoldrick – Sustainability Institute and Hygiene International
Stephen McGoldrick manages a consulting business that provides sustainability solutions across multiple industries such as hospitality, commercial laundries, cleaning and as diverse as agriculture. Stephen has over 10 years experience consulting to and then managing a large (250 tonnes a week) commercial laundry in Australia. Through that role he has had the pleasure working closely with executive housekeepers. Now Stephen is a Business Sustainability Assessor providing businesses (or specific operations, eg housekeeping) with formal assessments of the operation’s carbon footprint. The Institute offers an affordable program that includes a sustainability assessment, practical ways to reduce energy, water etc, staff training, forms and procedures and ongoing monitoring of key indicators such as carbon, energy, water, waste etc. Businesses that participate in sustainability programs can obtain a Bronze (participation), Silver (monitoring and carbon goal setting) and Gold (carbon reduction achieved). For more information on Stephen McGoldrick or the Institute or Sustainability and Hygiene International visit www.ishi.com.au or contact Stephen by email isustainhygiene@gmail.com or mobile 0414 535 161.

 

Liz Lycette guest speaker at the 18th Food & Hotel Asia (FHA) Show

Liz Lycette, Director, Lycette & Associates will be presenting at  the 18th Food & Hotel Asia (FHA) Show this April. The topic Liz will be speaking about is: Latest Innovations and Trends to Maintain Quality Standards in Guest Rooms and Public Areas.

Food&HotelAsia (FHA) has its humble beginning in 1978 consisting initially of FoodAsia and HotelAsia. With a focus on promoting the Asian food and hospitality industry, FHA has grown tremendously along with the industry as the premier trade event synonymous with the food and hospitality industry in Asia and beyond. Today, the show is a made up five specialised events namely FoodAsia, HotelAsia, Bakery&Pastry, HospitalityStyleAsia and HospitalityTechnology; and an up-and-coming segment named Tea&Coffee.

Much anticipated both locally and internationally, the biennial FHA brings to market a myriad of food and hospitality products from around the world. Taking place for the 18th time from 17 – 20 April 2012, the show has expanded with trade visitors from over 90 countries up again this year. For more information visit: http://www.foodnhotelasia.com/

 

Meet Liz at the show, to make an appointment email your details to info@lycetteandassociates.com

 

 

 

Lycette & Associates announce lucky winner!

Thank you to all that have entered in this competition! We have a winner! Melanie Hernandez Assistant Housekeeper, Hotel Michael at Resorts World Sentosa, Singapore. Melanie will be participating in the 2nd online course: Finance for Housekeeping Managers starting 23rd April 2012.

We will organise another lucky draw later on this year.

 

Optii Keeper Live at the London Mayfair Hotel

Optii Keeper, the great new Housekeeping labour management software has hit London. The iconic Mayfair Hotel, Radisson Edwardian’s flagship property located in Central London went “Live” with Optii Keeper on 12th January 2012.  The Mayfair is the first hotel in Europe to use Optii Keeper.

The 5 star luxury Hotel has 406 rooms over 8 floors and has also just scooped the award for the “Most Excellent Bedroom” for the Schiaparelli suite at the 30th Annual Condé Nast Johansens 2012 UK & Ireland Awards for Excellence.

Ashlee Lindahl from Optii Solutions travelled over from Australia to help train the 125 Housekeeping staff along with the Radisson Edwardian Senior Group Housekeeper, Tina Andrade. Vincent N’Gueyilbe from Index Hospitality Solutions, the European Partners, was also on board to assist with the project.

The Housekeeping Team was the hero; the team embraced Optii with passion and enthusiasm which made for a smooth transition.

All eyes will now be on The Mayfair London as Optii Keeper propels their housekeeping department into the 21st century!

For more information on Optii Keeper visit Optii Solutions