Completion of Galaxy Macau Project

Lycette & Associates have completed the Galaxy Macau pre-opening training project which began 8th January 2011. Mandy, Eva, Jenny, Gary and Janine were part of the six-person L&A team who trained 172 Room Attendants from Galaxy Macau and 76 Housekeeping staff from Hotel Okura Macau including 18 Supervisors.

Over the course of the project, L&A delivered theory and practical Housekeeping training to groups of up to 50 trainees.  Each group undertook a 10-day training period, which included a half day of theory training followed by half day of practical training.

As part of the practical training hotel rooms of different configurations were used to conduct the training. This training included managing the delivery of the essentials for bed making, bathroom cleaning, guest amenities restocking, trolley and caddy set ups and turndown.

L&A used a variety of training strategies including interactive, hands on, visual and fun theory training to keep the trainees involved and constantly learning. Each group was assessed through theory exams and practical tests.

The training team handled the day-to-day training with passion and energy, they tackled each training session and task tenaciously, using their extensive housekeeping experience and strong technical knowledge to achieve great results in a short period of time. L&A had to train a wide range of trainees from the very experienced to those who had never stepped into a hotel before. L&A also worked with trainees from varied cultural backgrounds and age groups.