Development Programme for Housekeeping Managers was back in Hong Kong by popular demand!

In conjunction with the Hong Kong Hotel Association, Lycette & Associates was back in HK to run their popular Development Programme for Housekeeping Managers. This is the fifth time this successful 3-day course was delivered to an audience of Executive Housekeepers, Assistants, Front Office Managers and Hotel School lecturers from around Hong Kong.

The goal of the programme is to help update and expand Housekeeping Management skills to meet the business needs of the growing hospitality industry in Hong Kong.

The overall objective of this 3-day course is to improve the performance of housekeeping staff by targeting three critical areas of operation:

• Profits – improve cost control systems and effective utilisation of resources
• People – increase staff retention, effective leadership skills, personnel management and development
• Product – achieve and maintain consistency in presentation standards and property upkeep

Liz Lycette and Ariane Lellmann of Lycette & Associates facilitated both courses, which took place at the conference hall of the Association’s head quarters in Kowloon.

This first program commenced on 20 July for 3 days with 29 participants and the second 3-day programme was run the week after also with 29 attendees. After the completion of this course, participants were presented with a programme certificate by Dr Peter Wong, General Manager / Vice President-Operations, Royal Plaza Hotel and by Mr Freddie Ho, 2nd Vice Chairman HKHA and Group General Manager of Ramada Hong Kong Hotel & Ramada Hotel Kowloon.

Since November 2007, L&A have conducted 5 Development Programmes in Hong Kong. To date, a total of 152 participants have completed this 3-day workshop for Housekeeping Managers and all were delivered in association with HKHA.

Feedback from participants has been very positive. The Financial Management for housekeeping was one of the most appreciated topics with innovation in materials and new technology also definitely a hit.

All enjoyed sharing experiences and the networking opportunities that come with an event such as this.

Some other comments from participants and their Managers included:

“One most useful topics to me was the “Ishigawa diagram” (Analysing problems by looking at the root cause and controlling the process).  This made me think more about the details of how to find out the causes of a problem and then how to solve the problem using the diagram.  I will apply this process to improving guest room cleanliness.” Raymond Yuen, Assistant Executive Housekeeper, Crown Plaza Hong Kong

“She learnt a lot and had a great interest in the topics, especially in Budgeting and Staff Management, the content was much richer than her expectations and all subjects are relevant to her existing job. After completing the course, Yvonne applied the training techniques to her daily work.  Also, the course definitely helped her to identify her strengths and weaknesses and I can see an improvement in her work performance.” Winnie Wan, Executive Housekeeper, Harbour Plaza North Point speaking about Yvonne Chan Lai Ching, Assistant Housekeeper who attended the course.

For more information on Development Programme for Housekeeping Managers contact Liz Lycette on liz@lycetteandassociates.com or call +61418795203 or visit our website www.lycetteandassociates.com

About Hong Kong Hotel Association

 

The Hong Kong Hotels Association (HKHA) was established in 1961 to protect the lawful interests of hoteliers in Hong Kong and promote greater industry unity and co-operation among its members. As the official voice of Hong Kong’s hoteliers, the HKHA represents the collective views of the industry on all matters affecting hotel operation. It also performs a consultative role in proposed legislation arising from new Government policies and measures.

One of its key functions of the Association is to offer educational programmes to members through training courses and seminars. Some programmes are designed for more senior industry executives, whereby professors from leading international hotel schools are invited to conduct these programme. Such initiatives have received widespread recognition among members.

Another key objective of the Association is to ensure and uphold consistency in service and quality standards, as well as promote greater internationalism of the industry through the introduction of new technology and management techniques.

For more information: Hong Kong Hotel Association Conference Hall, 508-511 Silvercord Tower Two, 30 Canton Road, Tsimshatsui, Kowloon, Hong Kong Phone: (852) 2375 3838 Fax: (852) 2375 7676, email info@hkha.org or visit www.hkha.org