Essential housekeeping training for Kempinski worldwide

This was a culmination of nearly 2 years of collaboration between L&A and Kempinski Hotels and Resorts. The  design, development and delivery of the global 10 module training programme for all Kempinski hotels worldwide helps the company to fulfil their mission of  “From Good to Best!”

Master Housekeeping trainers came from all over the world including Russia, China, Indonesia, UAE, Switzerland and Jordan. The 5 day programme introduced the master trainers to 10 modules of training programmes designed for Kempinski; from Room Attendant training to Supervisory skills training. Once delivered, the trainers got to practice and were videotaped for feedback, this new tool enables Master trainers to help improve operations in existing properties and to successfully open new Kempinski Hotels

The Master Housekeeping Trainers also had the opportunity for a back of house tour of the Burj Al Arab and The Address.