Feedback 2012 course participants: Online Finance for Housekeepers

Lycette & Associates is pleased to share great feedback from some of our 2012 online course participants:

I have learnt a lot in this class and am gaining a lot of valuable information and perspective that I never thought about applying in my budget. Mandy Tse, Assistant Housekeeper, Island Shangri la Hotel, Hong Kong

I think the most important learning of the course was relating housekeeping expenses as a per cent of the revenue. We are always considered an expense head but to understand the entire operations and then plan expenses based on that was a reality check.

Over the years we tend to learn all these accounting terms by experience and this course served as a refresher for many of those terminologies. Also the mails shared by fellow housekeepers served as an important learning tool to understand operations not only in different kinds of hotels- city hotels/resorts but also in different countries.

The facilitator Ariane was “superb” in one word! She was extremely prompt, positive in her responses and appreciative of all the efforts that we were putting in. Her responses to all our queries/assignments were prompt and encouraging.
Shilpi Khanna, Executive Housekeeper
The Oberoi Rajvilas,  Jaipur, India

The most useful part of the course was the interaction of the lesson, especially for P & L. and the budget.  I learned how to speak and having discussion with My Financial Controller also with my Chief Engineering when doing budget. It was a very positive learning experience for me, Mrs. Lellmann was a very good facilitator for me, very helpful and support.
Adji Raymata Gayatri Devi, Assistant Housekeeper,
Nikko Bali Resort and Spa, Indonesia

I love that the course was interactive.  It was not all reading materials.  The contents were explained well with examples that made me relate to my operations for better understanding. I must say that this was a positive learning experience for me as it gave me a better understanding of how my operations are meant to run in terms of expenses.

The one good thing about the facilitator, is that there is feedback with all our assignments and there is a constant monitoring of how their students are progressing.
Marimil Ermita, Executive Housekeeper
Manila Peninsula, The Philippines