Glowing words for Agnes

As you all know, L&A associate Agnes Zlotek Petit in Bali has spent regular training sessions at Hard Rock, Bali Dynasty and the Nikko, The final training sessions have now been delivered and Agnes received this glowing reference. Check it out!

It is with utmost pleasure that I write this letter of reference for Agnes Zlotek Petit of Lycette and Associates for the consultancy, training and overall development goals provided for the Housekeeping and Laundry Departments.

The initial audits of the operations were conducted in a professional and thorough manner, identifying challenges, areas of improvement and staff / departmental needs. A comprehensive report and review of the Housekeeping and Laundry operations was provided and potential action plans prepared for implementation.

Agnes conducted twice weekly operational visits over a 3 month period, developing a detailed inspection report and evaluating all of the housekeeping room attendants to determine their performance base level, identifying training needs and direction, which could be administered by the Housekeeping Management. Detailed reports were provided after each visit, with updated performance scores / appraisals and development plan.

Guestroom audit scores have improved amongst all individuals, also leading to improved team moral and productivity. Overall room cleanliness and comfort ratings have improved in all Guest Satisfaction and Experience surveys and matrixes to the highest results in 11 years of operation.

I would like to thank Agnes Petit and Lycette and Associates for the invaluable audits and training they have provided at Hard Rock Hotel Bali and I would highly recommend their services to any hotel operation be it a new property, existing operation or refurbishment.

Darryl Marsden, General Manager
Hard Rock Hotel, Bali