Hotel employee security – working alone in a guest room

After multiple reports in the media regarding the incidents at the Sofitel and the Pierre Hotels in New York, the safety of Room Attendants, working alone in a guest room has been highlighted as a major issue. A system needs to be in place to protect our colleagues. Below are some suggestions:

• Set up a safe standard
• Ensure you communicate this standard to all your colleagues so they are in no doubt that they can report anything to you and that they have your full support.
• Consider if working in pairs is an option
• Consider if a panic alarm is available.

 

The following could be a working procedure:

• Use the correct entry procedure for entering an occupied room.
• Before proceeding to clean, check all areas inside to ensure the room is empty, especially in suites.
• If the guest is in the room, ask the guest when you can return to clean his room.
• Return when the guest is out.
• If the guest insists that you clean the room and does not wish to leave, inform him that you will come back shortly with a colleague.
• If he asks you why, say ―”sorry, this is the procedure I am required to follow”
• If the guest is a lady and you feel comfortable, you can start your work.
• Your security has to be the prime consideration. Ensure you report any unacceptable behaviour from a guest. Even if this behaviour did not disturb you, it may be disturbing to another colleague.
• Do not leave the door open, this is a security issue, a person passing by could easily enter the room.
• If guests come into the room while you are cleaning, follow the above procedures as though the guest is in the room.
• Ensure that you use your own master key and do not open doors for others.

This article was reprinted with permission from the UK Housekeepers Association (UKHA)
For more information visit:  www.ukha.co.uk