Housekeeper development workshops in Dubai and Abu Dhabi

Development programme for Housekeeping Managers 

Take note: L&A’s popular Housekeeper development programme is scheduled to be held in Dubai and Abu Dhabi this month.

This programme will benefit Executive Housekeepers, particularly those newly appointed to the position, their Assistants and Senior Housekeeping Managers

Course facilitator Liz Lycette will take you through a programme designed to improve performance of housekeeping staff by targeting three critical areas of operation:

• Profits – improve cost control systems and effective utilisation of resources
• People – staff retention, effective leadership skills, personnel management / development
• Product – achieve and maintain consistency in presentation standards and property upkeep

The cornerstones of the training will include:

• Facilitation in English
• Theory, supported by a presentation, comprehensive hand-outs
• Group discussions, case studies, role plays, practical work exercises
• Workbased Project initiation through personal development sheets
• Mini trade show with suppliers and networking opportunities

Venue details Dubai

Raffles Dubai
Sheikh Rashid Road, Wafi, P.O.Box 121800
Dubai, United Arab Emirates
Tel: +971 4324 8888
Fax: +971 4324 6000

Venue details Abu Dhabi

Fairmont Bab Al Bahr
Between The Bridges
P.O. Box 114304
Abu Dhabi, UAE
Tel +971 2 654 3019
Fax +971 2 654 3323

Workshop details and fees:

• Workshop Dubai: Tuesday 13th to Thursday 15th  December, 2011.
• Workshop Abu Dhabi: Tuesday 20th to Thursday 22 December 2011.
• Each workshop day runs from 09.00 – 17.30, including 1 hour for lunch which will be provided.
• The investment is US$850 per person only! (Full 3-day programme inclusive of all course materials, including morning, afternoon tea and lunch) A minimum of 20 attendees is required for each course to take place

Registration

Full registration and payment of US$ 850.00 will be available online at the L&A Website: http://www.lycetteandassociates.com/housekeeping-courses-training/ 

 

Course outline

Topics and learning outcomes of workshop Day 1
Financial Management

• Financial concepts and basic accounting terminology
• Different types of Hotel budgets
• The Rooms Division P&L structure and components
• The Housekeeping P&L
• Manage your monthly P&L results and learn practical tools to control and monitor costs, next years budget

Topics and learning outcomes of workshop Day 2
Housekeeping staff management and training

• Create a practical training manual
• The Expectation talk
• Correcting poor performance
• Develop a mentoring programme
• Avoiding the leadership deficit – delegation skills
• Topics and learning outcomes of workshop 

Maintaining quality products and services Day 3 

• Performance standards and non conformance
• Understanding quality habits
• Meaningful measurement – numerical audit systems for checking guest rooms
• Understand and practice problem solving techniques
• Introduction to innovation and trends in Housekeeping

Mini Trade Show with suppliers & Networking event – afternoon tea with the Housekeeping fraternity of the UAE!

For more information contact Josephine by email: josephine@lycetteandassociates.com