Housekeeping Operational Reviews for 2 hotels in Hefei, China

Whilst in China for the Shanghai Housekeepers workshop, Liz Lycette undertook 2 operational reviews at the 2 Swiss Belhotel International properties in Hefei. The 190 room Swiss Belhotel Hefei is just over a year old and has the typical housekeeping challenges of being short staffed. While at the Hotel, Liz helped to set up and organise an “Open Day” for interested candidates to check out the Hotel and the Housekeeping Department. The Saturday afternoon event was really well attended with Housekeeping getting 11 tentative staff and 6 definite employees signed up.

Swiss Belhotel’s Sister property in Hefei, the 160 bedroom Swiss Belhotel Hualun on the other side of town is also experiencing manpower issues.

In a city of over 4.7 million, it is amazing that both hotels are experiencing such shortages. Hotels are competing with factories and other industries and struggle to offer competitive salaries to attract Room Attendants and PA staff.

Of great benefit to both Executive Housekeepers was the 3 day workshop in Shanghai they attended with an additional 3 full days of review with Liz to assist with improvements in their operations.

L&A is planning another similar 3 day workshop in Shanghai and Beijing towards the end of 2012.

For more information about the upcoming courses contact Josephine (Josephine@lycetteandassociates.com)