Housekeeping review and coaching skills for Sukhothai in Bangkok

The 210 room Sukhothai in the heart of Bangkok Thailand invited Lycette & Associates to assist with a review of the housekeeping operations and training for some of its staff. This 20 years old property borrows heavily from Thailand’s architectural heritage to create a unique atmosphere. Modelled after the ancient capital, the hotel with its replicated stupas and pagodas resembles a sanctuary reminiscent of a bygone era, distinctively Thai.

Along with the review of housekeeping, Liz Lycette conducted a one day coaching skills workshop for the supervisory teams from Housekeeping, Front Office, and Engineering.

Liz had a busy  5 days with the Housekeeping team including the Executive Housekeeper Khun Yaowanarth Phothiprom.  The review included a look at the new development of The Residences next to the hotel,  a high-rise block of over 42 floors comprising 194 apartments due to open in the second quarter of 2011.

While on this assignment Liz also had the opportunity to meet Khun Kanee, the guru and mother of Housekeeping in Bangkok. Khun Kanee has just recently retired from her 30 years as Executive Housekeeper at the Oriental in Bangkok. A lively exchange of housekeeping know-how was had and enjoyed. But better even Khun Kanee will be involved in the planning of a Thai 3-day workshop for Housekeeping Managers scheduled for July/August.

Another excellent bonus during this assignment was a catch up with Tim and Jo Cooke, Tim and Liz worked together at Le Meridien London in the late 1980’s, Tim is now Group Director of Operations for Bandara Hotels and Resorts Thailand.