Inaugural Development Programme for Housekeeping Managers in Shanghai China

Last week saw its first Development Programme for Housekeeping Managers in China, with 15 attendees from all over China joining the programme. The programme was run in English and Mandarin. As always with these workshops there was a great exchange of ideas and best practice within the group.

Participants gained the tools for finance in housekeeping, people management and quality control to assist in improvement of their Housekeeping operations. All hotels and regions were well represented with Housekeepers from Shanghai Peninsula, Hyatt on the Bund, JW Marriott, Jin Jiang and Ramada Pudong attending.  Out of Towners included Housekeepers from Sofitel Chongqing, Kempinski Chengdu and Swissbel Hotels Hefei.

The Rooms Division team from the hosting hotel, Howard Johnson Plaza, also participated in the workshop. Mr Erik Rufer, the Hotels General Manager highlighted the huge and often underestimated importance of Housekeeping for Hotel profits during his closing speech.

For more information on the Housekeeping Development Programme visit our website or email Josephine (Josephine@lycetteandassociates.com)