L&A launches its NEW Mystery Guest Programme/Quality Audit

Do you really know how your guest see you?
Are you achieving your quality and branding standards?
How do you compare with your competitors?
Most importantly, are you meeting your guests expectations?

L&A’s Mystery Guest Programme or Quality Audit allows Hotels to confidently address these questions by experiencing the properties service and facilities from a guest’s perspective.

The L&A programme is conducted by a team of experienced mystery guest assessors and professional hotel evaluators. The programme can measure compliance with general industry quality standards of an individual property or entire group, or can be tailor-made to focus on particular needs and specific corporate standards.

For more information visit our website or contact Josephine at josephine@lycetteandassociates.com