L&A Master Trainer – Gary Chan

Gary Chan was born and raised in Hong Kong. Gary began his career in hospitality at the Kowloon Hotel Hong Kong as a trainee Room Attendant in 1987. Over the years, he was promoted up to the position of Assistant Housekeeper and eventually moved on to manage F&B operations in various restaurants in Hong Kong. Gary then moved to Shenzhen in China to manage a restaurant for 1½ year where he enhanced his skills in Mandarin.

Upon his return to Hong Kong Gary worked as a Supervisor in Housekeeping at Harbour Plaza Metropolis. In 2005 he moved to Langham Place Mongkok and was rapidly promoted to Senior Housekeeper. For the last 2 years he had the added responsibilities as the Housekeeping Departmental Trainer.

Gary’s strong interpersonal skills, enthusiastic approach and drive to achieve excellence through continuous improvement in training, compliment the L&A training team.  Gary is currently working with the L&A team in Macau on the Galaxy Macau project. His ability to teach in Cantonese, Mandarin and English together with his experience makes all the difference when it comes to training 200 inexperienced Room Attendants.