L&A visits London’s W hotel

During a recent London trip Liz had the opportunity to catch up with Lisa Williams – the Director of Style for W Hotel in Leicester Square in London. Liz and Lisa first in New Zealand, while Liz was on assignment at Langham Hotel Auckland and Lisa was the Executive Housekeeper.

Lisa took a moment out of her busy schedule to show Liz around the 192 bedroom property which opened in 2010.

Like all Starwood “W” hotels – this property is very trendy – luxury mixed with innovative style and it is right in the centre of Leicester Square – the entertainment hub of central London.

Lisa has a team of Room Stylists (Room Attendants) who make up rooms along with her team of Style Talent Coaches (Supervisors) to keep the property in tip top condition.

A Style Talent Coach (Housekeeping Supervisor) is a part of Housekeeping department or Style as they call it in the W lingo. A Style Talent Coach reports to the Style Manager.

The Style Talent Coach (Housekeeping Supervisor) assists in maintaining a high standard of cleanliness throughout the Hotel by being aware of ‘Talent needs’ to be able to delight guests.