Liz and Agnes in Bali

Liz spent the last week of August in Bali, with fellow Associate and colleague Agnes Zlotek Petit. The first part of the visit was spent at Hotel Nikkowith the Housekeeping team, reviewing previous audits and action plans and planning the year ahead. All rooms at the Hotel have undergone a full renovation and several new restaurants and public areas have also been added. With Agnes based in Bali, she can oversee the re-training of staff in new cleaning techniques and coaching and mentoring was also delivered to the Senior Housekeeping team.

A full tour of the recently refurbished Bali Dynasty, also an L&A client was undertaken, General Manager, Daryl mentioned ; with L&A’s help
“They created an accountable housekeeping control system where room boys are scored and evaluated on a monthly basis in the form of a comprehensive housekeeping report and training needs are clearly identified for follow up training.

We now have a comprehensive evaluation tool where both staff and product are objectively evaluated on a monthly basis. After just two months following the implementation our Guest Service Index rating has significantly improved by 10% in both guest room and bathroom reflecting a higher level of guest satisfaction and this is expected to increase further as training and evaluation continues. “

Hard Rock Hotel at Kuta have also signed an agreement for ongoing Housekeeping consultancy assistance up until 2010.

Liz and Agnes also attended as guests to the SKAL lunch held on at the Laguna along with 110 travel industry executives from all over Bali.