NEW – Butler Development Programme

Lycette & Associates designed a new Butler Development Programme in order for the team to establish a full skill set to deliver seamless guest service at the highest standards. The programme is designed for existing teams and those newly appointed to their positions.

The overall objective of the Butler Development Programme is to develop the performance of the Butler Team in the following critical areas of operation:

• Concierge skills – handling of business and personal travel arrangements, knowledge of tours, tourist attractions, local businesses, venues and special events, offering solutions or recommendations.
• Communication skills – within the team, with guests including cultural awareness and interpersonal communication.
• Food and Beverage skills – all F&B Butler service skills required including drinks service, room service skills and essential  F&B background knowledge.
• Housekeeping and Valet skills – standards of room, suite and villa presentation and all aspects of valet services, including packing and unpacking.

Upon completion of the training all participants will understand their role and the requirements to successfully perform all their duties as a Butler. All participants will be assessed and deemed competent to fulfil all duties required with a focus on professional seamless service as per Hotel and Resort standards.

For more information visit our website or contact Josephine on  josephine@lycetteandassociates.com.