New L&A courses in Bali

The Bali Hotel Association runs regular courses for their members and non-members are always welcome and Lycette & Associates is often invited to present to Housekeeping Staff and other Hotel employees. This month L&A was back in Bali to run 3 courses in the ongoing series of workshops conducted through BHA. Two of these courses were brand new and regarded a great success.

Upon the request of the Bali Hotel Association, Liz and Agnes rolled out the brand new “Babysitting in Bali” half day workshop. This practical half day session focused on the roles of babysitting both in Hotel rooms and for the Kids Activity Centre staff of many hotels throughout Bali. The 24 participants learnt about cultural awareness and through role plays shared some of the practical aspects of their jobs.

Some of the feedback:
“we learnt a lot”
“ I loved the role plays – it’s what we have to do every day at work”
“I loved this workshop, we want more”
“fun not boring”

The other new course rolled out was the extension to the Development Programme for Housekeeping Managers. This very hands-on workshop focused on presentation skills throughout. The Managers had to present on each of the topics; project management, public areas (outsourcing verses doing it in house), health and safety checklists, environmental sustainability and Engineering preventative maintenance programmes. Everyone agreed they had learnt a lot over the 2 days and gained an enormous amount of self-confidence to present their ideas to their senior management.

This course will be rolled out to the rest of Asia and Middle East in 2013.