On assignment at Peninsula Manila

Housekeeping Operational Reviews come in all shapes and sizes. They can take 3 days or 3 weeks, depending on the size of the hotel, the standard of service and the size of the operation. For the last month Liz Lycette has been on assignment at the Peninsula in Manila assisting with a full operational review and handing over to the new Executive Housekeeper Marisa Dowling.

Marisa has taken up her post in early March following her most recent position of Executive Housekeeper at Crown Melbourne where she has built her career in Housekeeping over the last 15 years.

Liz reviewed all aspects of the 37 year old hotel housekeeping operations and has come up with an action plan to assist the Housekeeping team with all their challenges. Whilst at the Hotel Liz conducted 2 coaching skills workshop sessions for the Floor Supervisors and spent time looking at systems and procedures that could be enhanced. A thorough review of current best practices was made and some recommendations on latest innovations and trends in the industry were also suggested.