Outsourcing housekeeping an interesting alternative – Park Regis Kris Kin Hotel Dubai

Housekeeping is an essential component of the guest experience and plays a major role in the overall hotel operations. Outsourcing this service can have an immense effect on guest satisfaction as well as housekeeping efficiency and effectiveness. Of course it is a strategic business decision to outsource or not, complete or top up, but the desired outcome remains unchanged.

In the case of our most recent assignment, the 400 room Park Regis Kris Kin Hotel, a part of the Park Regis hotel group, has contracted all housekeeping services to M5, also know as Metro Maintenance. All staff, the Executive Housekeeper, Supervisors, Public Area teams, Room Attendants, Uniform and Linen Room staff are all employed by the agency. This is a first for Dubai!

L&A pre-opening support, training and assistance does not change when dealing with an agency and quality is always paramount. Our projects include preparation of manuals, policies and procedures, establishment of standards and training of all housekeeping staff. Extra attention was given to the use of microfibre cleaning technology for rooms and public areas from the Rubbermaid Hygen series, now available in Dubai.

Roland Punzl, the Executive Housekeeper has come to Dubai from the Sydney Metro operations and brings with him his extensive housekeeping experience and enormous enthusiasm. He heads the multi-cultural team including staff from Nepal, Philippines and India and has systems in place to ensure great training and quality control standards for the Hotel.

The hotel opening early November was a great success.

For more information on Pre-opening Support or Outsourcing your housekeeping services contact Liz Lycette on liz@lycetteandassociates.com or visit www.lycetteandassociates.com