Housekeeping Management Consulting
L&A News — Page 18 of 43 — L&A Housekeeping Consultancy and Training
On assignment at Peninsula Manila
Housekeeping Operational Reviews come in all shapes and sizes. They can take 3 days or 3 weeks, depending on the size of the hotel, the standard of service and the size of the operation. For the last month Liz Lycette has been on assignment at the Peninsula in Manila assisting with a full operational review and handing over to the new Executive Housekeeper Marisa Dowling.
Marisa has taken up her post in early March following her most recent position of Executive Housekeeper at Crown Melbourne where she has built her career in Housekeeping over the last 15 years.
Liz reviewed all aspects of the 37 year old hotel housekeeping operations and has come up with an action plan to assist the Housekeeping team with all their challenges. Whilst at the Hotel Liz conducted 2 coaching skills workshop sessions for the Floor Supervisors and spent time looking at systems and procedures that could be enhanced. A thorough review of current best practices was made and some recommendations on latest innovations and trends in the industry were also suggested.
Morning stretches – GM – Sonja Vodusek joins in
Housekeeping with the Excom team
Coaching workshop for Floor Supervisors
PEHN Easter Egg Hunt
Join PEHN (Professional Executive Housekeeper network) for the Easter Egg Hunt! This event will be a fun night of socialising and networking a good time to catch up with everyone, and enjoy searching for some yummy chocolate eggs. While your there why not enjoy some uniform bargain hunting as well. There are quite a few samples to be had at ridiculous prices.Industry event:
The SIA National Safety Convention is less than two weeks away.
Don’t miss your last chance to register for this crucial industry event, where all the latest OHS developments and current issues will be examined.
Book now via our secure online booking form - it will only take a few minutes.
The SIA National Safety Convention 2013 includes the highly interactive roundtables session in the afternoon of Day One. You will have the chance to develop a solution to identified business/workplace problems with small groups of fellow attendees. See the full event agenda here.
Interested in being a roundtable facilitator? You will have the opportunity to lead discussions on one of the following topics:
+ Standards: Technology that builds knowledge with real time intervention
+ People: Consultation and communication: Web 2: Tapping into the power of social media and open source safety
+ Competency management and development: Competency, practice sharing and lessons learned
+ Performance Improvement: Incident management: Engaging open communication
+ Performance measures: Reshaping our thinking
+ Professional practice: Management skills
+ Keeping abreast of the evidence
Each table runs for 45 minutes, repeating 4 times. As a facilitator, you will be able to work closely with around 40-60 roundtable participants. To find out how you can get involved, please contact Annalise Reid on +61 (0)2 9080 4323 or email annalise.reid@informa.com.au.
New SEQPHA committee for 2013
SEQPHA thanks everyone, who attended their first breakfast and AGM for the year, and a big thank you to suppliers for the wonderful raffles prizes, Upton St Dry Cleaners, Hanleys, Concept Amenities, Burleigh Textiles, Pillow Talk, Sofitel, Watermark Hotel, Frenkel Textiles.
A new Committee was elected as below:
- Libby Sharp – President
- Gavin Lysaght – Vice President
- Mardi Shennan – Secretary
- Melissa Bent – Treasurer
- Gordon Moffitt – Committee
- Wendy Robson – Committee
- Poppi Farry – Committee
- Rachael Newberry – Committee
- Hayley Brownrigg – Committee
- Denise Miller – Committee
SEQPHA’s next Breakfast will take place at Currumbin Wildlife Sanctuary on Tuesday 12 March 2013 at 7.00 am. Ken will be shaving his head to raise money. Please let Mel know if you can make it, her email melissa@corporatedesigns.com.au It will be an Aussie Plated Breakfast.
The SEQPHA Race Day will take place Saturday 6 April at 12 noon, those interested have to contact Mel melissa@corporatedesigns.com.au for more information, members and non-members are welcome, but no late acceptances. RSVP Monday 18 March 2013.
Upcoming Housekeeping Courses
Lycette & Associates has scheduled housekeeping courses in Manila, Singapore, Bali and Hong Kong. If you are interested in hosting one of our workshops in your City or region please contact us on info@lycetteandassociates.com For more information or to register click on the links below:
Manila: Housekeeping Development Programme for Housekeeping Managers
13 to 15 March 2013 – 3 day course
Singapore: Housekeeping Development Programme for Housekeeping Managers
16 to 18 April – 3 day course
Bali: Coaching Skills for Supervisors
27 May – 1 day course
Bali: Quality Assurance programme for Housekeepers
28 May – 1 day course
Bali: Babysitting for Hotel Employees
29 May – 1 day course
Bali: Housekeepers Development Part 2 (extension)
30 to 31 May – 2 day course
Hong Kong: Housekeeping Development Programme for Housekeeping Managers
3 to 5 June – 3 day course
Hong Kong: Housekeepers Development Part 2 (extension)
6 to 7 June – 2 day course
If you have any further questions about these upcoming housekeeping workshops email Josephine van Damme
Inaugural Development Programme workshop for Housekeeping Managers London UK – February 2013
The first week in February saw the first Development Programme for Housekeeping Managers workshop in London, with 16 attendees from all over London joining the training. As always with these workshops there was a great exchange of ideas and best practice within the group.
Participants now have tools for finance, people management and quality control to assist in improving their Housekeeping operations. All hotels were well represented with Housekeepers from London Hilton Paddington, Radisson Edwardian group, Lancaster Gate, Corinthia and Coworth Park attending.
The Housekeeping teams from the hosting group, Ascott International Management, also participated in the workshop. Ms Rebecca Hollants Van Loocke, Regional General Manager UK for Ascott International Management, Europe was on hand to congratulate all the participants and hand out the certificates.
Some of the feedback from the participants
“Easy to understand. Lots of useful information and practice”
Lots of information passed and explained in a very interactive way
“a great sharing experience, look at different ways to do things and brainstorming”
”I learned a lot about financial management, thank you”
“Helps to streamline my knowledge of P&L in Housekeeping”
This workshop has now been successfully delivered to over 500 Housekeepers in Singapore, Kulua Lumpur Malaysia, Fiji, Cairo Egypt, UAE Dubai and Abu Dhabi, throughout India, Bangkok Thailand, Doha Qatar, Shanghai China, Bali Indonesia and Sydney Australia.
L&A will be back in UK in early May this year with a follow up 2 day workshop which will include topics such as working with Engineering, project management, opening hotels, health and safety, environmental best practice and presentation skills. If there is demand the same 3 day workshop will also be run early May 2013.
For more information about our courses email us at info@lycetteandassociates.com
PHAN AGM 19 March 2013
The PHAN Annual general Meeting will be held on Tuesday 19 March 2013 – 4 pm at the ShangriLa in Sydney. Please put in your diary now, official invitation will be forwarded next week, make sure the PHAN public officer has your updated information.PEHN events for 2013
The Victorian Professional Executive Housekeeper Network (PEHN) Calendar of events for 2013. First PEHN event for the year will be the Easter Party @ scuttle on the 26th March, followed by the Housekeeper’s Forum in May, in July a Mini Trade Show, September is the International Housekeeper’s Week Activities, AGM in October and Christmas Party in December. Check the website for details, closer to date, invites will go out to all members.
For more information visit: http://www.pehn.org
L&A visits London’s W hotel
During a recent London trip Liz had the opportunity to catch up with Lisa Williams – the Director of Style for W Hotel in Leicester Square in London. Liz and Lisa first in New Zealand, while Liz was on assignment at Langham Hotel Auckland and Lisa was the Executive Housekeeper.
Lisa took a moment out of her busy schedule to show Liz around the 192 bedroom property which opened in 2010.
Like all Starwood “W” hotels – this property is very trendy – luxury mixed with innovative style and it is right in the centre of Leicester Square – the entertainment hub of central London.
Lisa has a team of Room Stylists (Room Attendants) who make up rooms along with her team of Style Talent Coaches (Supervisors) to keep the property in tip top condition.
A Style Talent Coach (Housekeeping Supervisor) is a part of Housekeeping department or Style as they call it in the W lingo. A Style Talent Coach reports to the Style Manager.
The Style Talent Coach (Housekeeping Supervisor) assists in maintaining a high standard of cleanliness throughout the Hotel by being aware of ‘Talent needs’ to be able to delight guests.
W Hotel London – Bedroom
W Hotel London
SEQPHA AGM and 1st Breakfast in 2013
SEQPHA will hold its first breakfast for 2013 as well as their AGM this month. The event will be held at the Watermark Hotel and Spa Gold Coast on Tuesday the 26th of February 2013.
Dates for your diary.
- Currumbin Wildlife Sanctuary “Shave for a Cure” Tuesday the 12th March.
- Gold Coast Turf Club “Race Day” Saturday the 6th April.
After the AGM the new committee will plan the rest of the year.
Please contact Melissa Bent if you want a AGM nomination form or a SEQPHA membership form by email: melissa@corporatedesigns.com.au
Lycette & Associates presented at the Housekeepers Share Knowledge Day
The UK Housekeeper Association invited Liz Lycette to present at the Share Knowledge Day held on Tuesday 22nd January 2013 at the prestigious Jumeirah Carlton Towers Hotel in Knightsbridge. The presentation, ‘Maintaining Quality in Guest Rooms and Public Areas’ was well received by the audience of over 60 housekeepers and general managers. Other topics presented included finance excel spreadsheets, emotional intelligence and the digital Housekeeper.
The afternoon session was an introduction into back of house design with best practice and benefits, the group then presented what they currently do with some ideas for the future.
High words of phrase came from Anne Britton, President of UKHA and organiser of the day.
“You were just wonderful. You are inspirational. I just loved your presentation you make a subject that can be boring fun but still cramming in the information, shaking us up to do better and putting us up-to-date with the latest devises. All in all a winning success. Thank you very much to have been part of our UK Share Knowledge day; your input was instrumental to that successful day.”
Lycette & Associates thanks Anne Britton and the UKHA for the opportunity to speak at the Share Knowledge Day.
UKHA President Anne Britton with the speakers at the Share Knowledge Day
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