L&A announces another lucky winner!

Thank you to all that have entered in this competition! We have a winner!  Josephat Phiri, Executive Housekeeper, Mukuba Hotel , Zambia. Josephat will be participating in the 4th online course: Finance for Housekeeping Managers starting 22nd October 2012.

We will organise another lucky draw next year. You can re-enter if you missed out this time.

AGM for PEHN 24 October 2012

The Professional Executive Housekeeper’s Network’s Annual General Meeting will be held on Wednesday 24^th October 2012, 4:30 -6:30 pm. at William Angliss Institute of Tafe, 555 La Trobe Street, Melbourne.  Registration starts at 4.30pm and the meeting will commence at 5.00pm sharp.

If you would like to attend, please Email : pehn.aus@gmail.com with your RSVP or send to P.O. BOX 200 Market Street, South Melbourne 3205

For details of the AGM Notice, Agenda, Nomination and Proxy Form email pehn.aus@gmail.com

For your reference current committee members are below:

President                    :  Marian Stratford

Vice President           :  Margaret Fernandes

Treasurer                    :  Jocelyn Ng

Secretary                     :  Rashmi Tulsiani/Danielle Keller – both Resigned

Committee                  :  Lynabel Carreon

Committee                  :  Karen Bingham

Committee                  :  Meena Tamang

Committee                  :  Val Harding

Committee                  :  Melisa Starbuck

Committee                  : Jenny Trimboli

Committee                  : Christina Pak

Please note only financial members are permitted to vote on any issues raised.  Please forward any issues you would like to raise latest by October 15 2012 for inclusion on the agenda and also indicating your attendance by completing the attached forms

We look forward to seeing you there!

Best Regards

PEHN Committee

Liz’s 3-month London 2012 Olympic/Paralympic event

Not long after the London Olympics were over, the 2012 Summer Paralympic Games began. The Opening Ceremony took place on August 29 and the games ran for the next eleven days, until the Closing Ceremony on September 9. Around 4,200 athletes, each with some form of physical or intellectual disability, competed in 503 events covering 21 sports. Around 150 countries sent athletes to compete in the London Paralympics, and over 1,000,000 seating tickets were sold.

This is where Liz was involved for the last 3 months; she worked through ILuka for BP at the Olympics and then Paralympics as Team and Ops Manager for the One Day Programme. It was very diverse, extremely busy, long working hours but most of all incredibly inspiring!

Paralympics are now done and dusted, what an amazing job and what amazing people!

Liz hopes to be involved again in 2016.

Felicity Shankar (Iluka Managing Director) and Tiffany Broome Iluka Programme Director Client Services at Para Opening Ceremony

Fancy dress With Jonny Ruddy, Venue Overlay Manager at Olympics wrap-up party

BP Team 2012 training day

Team Iluka

Fancy dress wrap up party

BP Team 2012

Paralympics athletics in the stadium - crowd of 80,000 +

International Housekeeper’s Week – PEHN Picnic at the Albert Park Lake

This event honoured the hard work of the Housekeeping Teams  and was attended by about 40 housekeeping professionals  from Clarion Suites Gateway, Park Hyatt Hotel, Radisson Hotel and Crown Towers Hotel. Suppliers were also present BlueStone Recruitment, Marie Brereton Uniforms, MCohn and Associates Linen Supplier, International Interior Images, IKON cleaning services and SleepTight Services.

This was the first time PEHN organised such an event. As usual time poor in organising the event and the weather threatening to dampen the fun, the event was a great success, attendees brought food, sandwiches from Park Hyatt and lovely scones with cream and jam, beverages contributed by Crown and chips from Radisson, BBQ and other food by PEHN.  There were games organised and  all enjoyed the fun. Including creating a hat out of materials provided. which has shown the artistic side  and resourcefulness of the housekeeping staff.  The event kicked off at around 4:30 and finished by around 6:30 just before the clouds opened up.

The event was a great success. In future we will include a similar event in our yearly calendar aiming to get the Housekeeping departments from various hotels  together at least once each year! After all, it was “International Housekeeper’s Week ! “

The next event will the Annual General Meeting in October and a PEHN Christmas Party in December, which is going to be a formal affair this year, so everyone can dress up in their finest, please check the website www.pehn.org for information. Or email us at pehn.aus@gmail.com  to include you in our email data base.

The committee would like to extend Special thanks to the organisers for all the hard work in planning and setting up , carting out all the food from the car to the site (did not have to go to the gym for a week afterwards), Margaret Fernandes – Radisson Hotel (Vice President), Marian Stratford – PEHN President, Karen Bingham – PEHN Committee, Lynabel Carreon – Clarion Suites Gateway (Committee) and as well to the above mentioned hotels and suppliers who attended and supported this event!

WIN! One free admission to the online course: Finance for Housekeeping Managers

To all housekeepers around the world! For only 6 days L&A is offering 1 person FREE ADMISSION to its online Finance for Housekeepers course . For your chance to win and start this course on Monday 22 October with fellow housekeepers from around the world register your name, position, hotel and email address with Josephine. Email her your details and your name will go in the draw. Email josephine@lycetteandassociates.com
The winner will be notified by email.

More information about the course:
This self-directed course enables Housekeeping Manager’s to think critically and become more financially savvy. The focus is on practical skills for the workplace, expanding and developing professional confidence. The course is facilitated, clear and simple learning via the internet – scheduled over 8 weeks and over approximately 20 hours:

• downloadable on-the-job tools and templates
• interactive forums with global peers
• case studies and practical work exercises
• assessments evaluated by the facilitator and returned with individual feedback
• awards for successful participants with a L&A certificate or within Australia, a Statement of Attainment

e2i brings the Development Programme for Housekeeping Managers back to Singapore

Lycette & Associates, together with e2i (Employment and Employability Institute), the Housekeeping community of Singapore and with the support of the FDAWU and the Association of Singapore Housekeepers, will be presenting a unique development programme for Housekeeping Managers.

The 3-day Development Programme will take place at:
e2i, Blk G, Seminar Room
141 Redhill Road
Singapore 158828

8 to 10 October 2012 9am to 5.30pm

The programme is suitable for Executive Housekeepers, their Assistants and Senior Supervisors.

Programme Outline

Day 1: Finance—Learn how to control costs, analyse and fix mistakes on the P&L and prepare budgets

Day 2: People—Staff retention, leadership skills and personnel development

Day 3: Control products using tools on quality control, problem solving and the latest in Housekeeping trends and innovations

For enquires or to register interest, please contact:

josephine@lycetteandassociates.com or register online at http://www.lycetteandassociates.com/housekeeping-courses-training/

Great value programme at S$900.00 (incl. 17% withholding tax) for 3 days! Executive Housekeepers who are Singaporeans/Singapore PRs are entitled to 50% funding grant from e2i. To apply for the grant, please contact Ms Rita Wong at rita_wong@e2i.com.sg or 6471 5833

SEQPHA Drinks and Nibbles 5 October 2012

SEQPHA invites its members and non-members to join for drinks & nibbles at the Hyatt Sanctuary Cove on Friday the 5th October 2012.

Looking forward to catch up: Under the Bali Hut, by the lagoon pool at 5.30 pm. Cost: $30 per person

RSVP Mel 21st September on melissa@corporatedesigns.com.au or call mobile: 0466 915 341

Housekeepers Development Programme in Kuala Lumpur 25 to 27 September

Lycette & Associates, together with Taylor’s University Centre for Continuing Professional Education (CPE) and Mahir (The Malaysian Association Of Housekeepers), will be presenting a unique programme for Housekeeping Managers.

This 3-day Development Programme will take place at:
Taylor’s University Lakeside Campus
25 to 27 September 2012
9am to 5.30pm
RM 3500/per pax

The programme is suitable for Executive Housekeepers, their Assistants and Senior Supervisors.

Programme Outline

• Day 1: Finance—Learn how to control costs, analyse and fix mistakes on the P&L and prepare budgets
• Day 2: People—Staff retention, leadership skills and personnel development
• Day 3: Control products using tools on quality control, problem solving and the latest in Housekeeping trends and innovations

For enquires or to register interest, please contact Ms Anne Tay at 014-633 5114 or email Taylor’s CPE at cpe@taylors.edu.my

Or contact Lycette & Associates josephine@lycetteandassociates.com or register online at http://www.lycetteandassociates.com/housekeeping-courses-training/

Great value programme at RM3500 for 3 days! This programme is claimable under the Human Resource Development Fund (HRDF).

CSI hotel room: Best Western goes high-tech to clean

In response to what it says is travelers’ insistence on cleanliness, Best Western is equipping its housekeeping crews with equipment you’d most likely see on the forensic investigation TV series: black lights to detect biological matter otherwise unseen by the human eye, and ultraviolet light wands to zap it. For possibly the dirtiest object in your room — the TV remote control — there will be disposable wraps.

Best Western says it’s taking the steps partly because research from Booz & Company shows that travelers desire a hotel’s cleanliness over customer service, style and design.

To read the complete article, click here

BP receives Olympic assistance from Liz

Liz has been working in London since June on a huge project for the London 2012 Olympics. She was contracted to Iluka and worked under the banner of BP up until mid-August. Liz worked with the Hospitality team and was the Team and Ops Manager for the One Day Programme based at the Royal Opera House in Covent Garden. Liz is pictured with Team BP and Jessica Ennis who won gold for team GB in the Women’s heptathlon. Jessica is proudly showing off her gold medal in the photo and Liz is just popping out to her left!

The Paralympics are next, Liz will again be working with Iluka and BP managing the One Day Programme from the St Martins Lane Hotel in central London. The Paralympics will go through to mid-September when Liz will return to Australia.