L&A News — Page 25 of 43 — L&A Housekeeping Consultancy and Training

L&A at FHA Singapore 2012

Food&HotelAsia (FHA) consisted initially of FoodAsia and HotelAsia. With a focus on promoting the Asian food and hospitality industry, FHA has grown tremendously along with the industry as the premier trade event synonymous with the food and hospitality industry in Asia and beyond. Today, the show is a made up five specialised events namely FoodAsia, HotelAsia, Bakery&Pastry, HospitalityStyleAsia and HospitalityTechnology; and an up-and-coming segment named Tea&Coffee.

Liz Lycette L&A’s Principal was invited to present at The Food Hotel Asia Conference and Exhibition as one of the over 60 world-leading industry experts and speakers. The event saw more than 60,000 industry visitors, exhibiting staff, conference speakers and delegates, and media in attendance over the three days. 44 per cent of the total attendees hailed from outside of Singapore. It was a great opportunity to meet with suppliers and review new technology, products and services. The show also presented a terrific occasion to network with other hospitality professionals.

Liz’s presentation on Trends and Innovations in Housekeeping was well received by those who participated. Team members from e2i, Capability Development from  Singapore Tourism Board and the Workforce Development Agency all Singapore Government Agencies also attended and agreed to support the upcoming 3 day Workshop for Housekeeping Managers  from 11 to 13 June 2012.

Housekeepers Development Programme in Singapore 11 to 13 June

Lycette & Associates, together with e2i (Employment and Employability Institute) and the Housekeeping community of Singapore, will be presenting a unique programme for Housekeeping Managers.

The 3-day Development Programme will take place at:
e2i, Blk G, Seminar Room
141 Redhill Road
Singapore 158828

11 to 13 June 2012 9am to 5.30pm

The programme is suitable for Executive Housekeepers, their Assistants and Senior Supervisors.

Programme Outline

Day 1: Finance—Learn how to control costs, analyse and fix mistakes on the P&L and prepare budgets

Day 2: People—Staff retention, leadership skills and personnel development

Day 3: Control products using tools on quality control, problem solving and the latest in Housekeeping trends and innovations

For enquires or to register interest, please contact:

josephine@lycetteandassociates.com or register online at http://www.lycetteandassociates.com/housekeeping-courses-training/

Great value programme at S$590.00 for 3 days! Executive Housekeepers who are Singaporeans/Singapore PRs are entitled to 50% funding grant from e2i. To apply for the grant, please contact Shu Pei at ongsp@e2i.com.sg or 6471 6014

Feedback 2012 course participants: Online Finance for Housekeepers

Lycette & Associates is pleased to share great feedback from some of our 2012 online course participants:

I have learnt a lot in this class and am gaining a lot of valuable information and perspective that I never thought about applying in my budget. Mandy Tse, Assistant Housekeeper, Island Shangri la Hotel, Hong Kong

I think the most important learning of the course was relating housekeeping expenses as a per cent of the revenue. We are always considered an expense head but to understand the entire operations and then plan expenses based on that was a reality check.

Over the years we tend to learn all these accounting terms by experience and this course served as a refresher for many of those terminologies. Also the mails shared by fellow housekeepers served as an important learning tool to understand operations not only in different kinds of hotels- city hotels/resorts but also in different countries.

The facilitator Ariane was “superb” in one word! She was extremely prompt, positive in her responses and appreciative of all the efforts that we were putting in. Her responses to all our queries/assignments were prompt and encouraging.
Shilpi Khanna, Executive Housekeeper
The Oberoi Rajvilas,  Jaipur, India

The most useful part of the course was the interaction of the lesson, especially for P & L. and the budget.  I learned how to speak and having discussion with My Financial Controller also with my Chief Engineering when doing budget. It was a very positive learning experience for me, Mrs. Lellmann was a very good facilitator for me, very helpful and support.
Adji Raymata Gayatri Devi, Assistant Housekeeper,
Nikko Bali Resort and Spa, Indonesia

I love that the course was interactive.  It was not all reading materials.  The contents were explained well with examples that made me relate to my operations for better understanding. I must say that this was a positive learning experience for me as it gave me a better understanding of how my operations are meant to run in terms of expenses.

The one good thing about the facilitator, is that there is feedback with all our assignments and there is a constant monitoring of how their students are progressing.
Marimil Ermita, Executive Housekeeper
Manila Peninsula, The Philippines

Workshop: 29 May – The Impact of the Carbon Tax on Housekeeping Operations

L&A presents in conjunction with Steve McGoldrick an informative 2 hour session that will help answer the your questions concerning the Carbon Tax:

• Getting to grips with widely used terms. What is the carbon tax? greenhouse gases? global warming?
• Which companies are likely to be passing on a carbon tax after July 12 2012. Attendees will be provided with a list.
• What will be the impact on the hotel if suppliers are on this list?
• Is the carbon tax like GST? Will it be shown on supplier invoices?
• How will suppliers be affected by a carbon tax? This includes large chemical companies and large laundries. As they have to pay the carbon tax will they be passing on higher fees after July 12th 2012?
• What can Housekeeping Managers do to reduce the effects of the carbon tax?
• How can a Housekeeping Manager measure their carbon footprint? What’s involved?
• What practices are likely to change as hotels become more ‘sustainable’?
• When selecting any product what should Housekeepers be aware of?
• As the cost of housekeeping represents a significant cost to any hotel – what are the most sustainable ways to be more efficient within Housekeeping?
• With increased pressure on improving productivity, decreasing room cleaning time and using less chemicals—is quality including hygiene standards going to be affected?
• Are there any new cleaning standards or certification programmes that may help Housekeeping Managers become more sustainable

Housekeeping Coaching Skills workshop in Sydney – 17 May 2012

Lycette & Associates will be running a Coaching Skills workshop in Sydney.

The Coaching Skills workshop will be held at the Blue Mountains Hotel School – Sydney Campus, Level 4, 540 Georges Street, Sydney and will run from 9 am to 5 pm on the 17 May 2012

Register Now: http://www.lycetteandassociates.com/housekeeping-courses-training/?coaching-skills-for-housekeeping-supervisors

Raymata – elearning Superstar from Bali!

During a recent trip to Bali, she took time to meet up with Raymata, Assistant Housekeeper at Hotel Niikko. Raymata successfully completed the latest “Finance for Housekeeping Managers’ on line elearning course and Liz was able to present her certificate personally.

Ray starred in the course. Facilitator Ms Ariane Lellmann said: ”Just to let you know that Ray (Adji Raymata) from the Nikko Bali has been an absolute Superstar in the current e-learning course. The first to finish and so eager! She seems lovely and if/when you see her next you might want to congratulate her.”

Lycette & Associates is running the online course: Finance for Housekeepers 4 times per year. The second course has just started this week and the next course is due to start in August. If you need more information about the course visit our website: http://www.lycetteandassociates.com/housekeeping-courses-training/?finance-for-housekeeping-online or contact Josephine josephine@lycetteandassociates.com

Course dates for 2012
1: 20th February  – 15th April (concluded)
2: 23rd April – 17th June (in progress)
3: 20th August – 14th October
4: 22nd October 16th December

UKHA voted on new committee

2012-2014 Committee

The UKHA has held their election and have voted on a new UKHA London & SE chairman and committee members. This vote is organised every 2 years. Diane Stronach, Executive Housekeeper of the Savoy Hotel, kindly accepted to be independent judge. She received all votes, which were accessed and counted.

THE RESULT = 2012-2014 – UKHA London & SE vote

• Regional Chairman – Anne Britton = Re-elected with 100% votes Regional committee (full members)
• Madeleine Byrne, Arletty Jooron, Liana Sparks re-elected with an average of 97% votes
• New member voted = Paula Gora with 98% votes
• Regional committee (Associate Members)
• Priscilla Ladha: Voting committee member
• Alan Butcher:     Voting committee member
• Lorraine Dale:    Special project team member
• Barbara Hensher : Special project team member

For membership information contact Madeleine Byrne madeleine.byrne@jumeirah.com

Khatna’s journey!

Sala Bai is a French NGO hotel school based in Siem Reap, Cambodia, created in 2002 by “Agir Pour Le Cambodge”. Each year the school trains 100 young disadvantaged Cambodians in the four main professions of the hospitality industry: restaurant waiter/waitress, cook, receptionist and housekeeping attendant. During the 12-month training the school covers all training fees (lessons, school supplies, books and uniforms) and daily expenses (accommodation, food, bicycle, insurance and medical expenses) for the students. The training lasts 11 months from September to July. In August, the school is dedicated to helping the students find their first employment position. Sala Bai would like to share a short video with you about one of its Graduates, Khatna.

Khatna’s Journey – A Sala Bai Story directed by Mike Rodgers

View via Vimeo: http://vimeo.com/38017186

Coaching Skills for Metro Housekeeping

Outsourcing agency Metro Housekeeping organises ongoing training for Housekeeping Supervisors and Managers. Lycette & Associates conducted another “Coaching Skills for Housekeepers” workshop at Meriton Pitt Street.

The diverse group of 20 who originate from every corner of the globe enjoyed the role plays and group activities as well as an opportunity to network with their peers. They were keen to get back into their operations to put into practice what they learned. The group included Supervisors, Area and Site Managers as well as Public Area  Supervisors from Hotels such as Mercure Sydney, Wydnham, Marriott, Fairmont Resort and all the city Meriton properties.

Lycette & Associates will be conducting another Coaching Skills workshop in Brisbane next month. The South East Queensland housekeeping fraternity is invited to attend this workshop. For more information visit our website: http://www.lycetteandassociates.com/housekeeping-courses-training/?coaching-skills-for-housekeeping-supervisors

Coaching Skills for Housekeeping Supervisors – Brisbane 9 May

Lycette & Associates will be running 2 Coaching Skills workshops one in Brisbane and one in Sydney.

The Brisbane Coaching Skills will be held at Park Regis, 293 North Quay, Brisbane and will run from 9 am to 5 pm on the 9 May 2012

Register Now: http://www.lycetteandassociates.com/housekeeping-courses-training/?coaching-skills-for-housekeeping-supervisors