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SEQPHA breakfast – The Point Brisbane 2nd September 2014
The next gathering of the South East Queensland Professional Housekeepers Association will be at The Point Hotel, Lambert Street in Brisbane on Tuesday 2nd September.
The full breakfast will be followed by a show around by Jenny Howarth, the Executive Housekeeper.
The Point is situated in the exclusive inner city village of Kangaroo Point. Close to Brisbane CBD and New Farm. It has 201 deluxe rooms and suites and offers a turn down service each evening along with 24 hour room service. Lamberts Restaurant, Bar and Lounge serves modern Australia cuisine. There is pool along with Wi-Fi, parking and online newspaper and magazine service are all complimentary to guests.
The SEQPHA Breakfast is from 7.00am. The cost is $25 to member and $30 to non members.
RSVP to Mel. melissab@mbdesigns.com.au
Liz works at the Commonwealth Games in Glasgow Scotland
Some work and some play!
Following on from a stint at the Winter Olympics in Sochi earlier in 2014, Liz recently spent 3 1/2 weeks in Glasgow working for the iLuka / SSE hospitality programme. Based at the Hilton Garden Inn as Hotel and Rooming Manager she was responsible for coordination with the hotel on the 70 guest rooms used during the Commonwealth Games programme ensuring all rooms were ready for the arriving 140 guests daily. She managed to get to see a couple of events including the Rugby 7′s finals (a nail biting match between South Africa and NZ which SA convincingly won!) and the netball finals between New Zealand and Australia. Even though this assignment is not typical of the L&A Housekeeping area, all the elements for the role of Hotel and Rooming Manager are part of Liz’s skill set and it is great to be part of these exciting games.
Interview with Andrea Kjellin –Assistant Director of Housekeeping Peninsula Hong Kong
On a recent trip to Hong Kong Liz met up with Andrea from the Peninsula Hong Kong
What is your cultural background? Where were you born and where did you grow up?
I was born in Hong Kong, my mother is Chinese and my father is from England. I grew up in Hong Kong and went to school here till the end of my secondary school education. I then took a gap year before going on to study at Les Roches Hotel Management School in Switzerland. I graduated with a Bachelor’s degree in Hotel Management specializing in Marketing.
Liz at Coworth Park, Ascot in UK
While in the UK recently Liz caught up with Lesley Skelt, the Executive Housekeeper at Coworth Park. part of the Dorchester collection located in Ascot Surrey. There was a mini reunion of some of the management team from Mandarin Oriental Hong Kong from the early 80′s. Cecilia Rydstrom was the Executive Housekeeper in those days. Anne Manual was Assistant Executive Housekeeper taking over from Liz when she was transferred to open the Mandarin Oriental in Macau as Executive Housekeeper (then known as the Excelsior Hotel) and Daphne Mann was PA to the GM at the Mandarin Oriental Hong Kong. Click Here To Read More
Psychology of Influence – A Presentation by Eleanor Shakiba for PHAN Members, Colleagues and Guests – Thursday August 21
Find out how YOUR words can change minds and win over hearts. Influence is the ability to guide someone’s thinking, decisions or actions. This session will help you power up your influencing skills. Hear how to speak more persuasively, shape others’ behaviour, shift the direction of a conversation or get your point across easily.
See how to engage, motivate and persuade during change. Bring along your questions and have them answered by people skills expert, Eleanor Shakiba.
From 4:00pm to 6:00pm at St Mary’s Cathedral House – rear of Cathedral
St Mary’s Road off College Street
RSVP By August 14th to public.officer@phan.org.au
Cost: PHAN Members – FREE, PHAN Colleagues – $100, Guests – $150
Duop Mop system in use at Jumeirah Carlton Towers London
While Liz was in London recently she caught up with Anne Britton at the Jumeirah Carlton Towers, Anne showed the last cleaning technology – the Duop cleaning system.
Its a very clever mop/ hand tool designed by Worksafe Technology in the UK, a company established to eliminate the causes of frequent and recurring workplace injuries. By combining their expertise in product design, development and technology, their aim is to take a fresh look at common accidents and injuries in the workplace.
PHAN presents the Housekeeping “Thank You” Party – Housekeeping goes Bollywood
PHAN presents Housekeeping Thank You Party with the theme Housekeeping goes Bollywood To celebrate Housekeeping Appreciation week, PHAN will be holding a Housekeeping Thank You party on Friday 26th September at The Menzies Sydney from 6pm for pre dinner drinks. Cash bar for wine. $25 pp includes welcome drinks, 2 course dinner, soft drinks and entertainment. Dress; best Bollywood costume and teams are invited to create an Indian dance routine. Click Here To Read More
How to hire quality Houseskeeping staff and keep them? An Australian perceptive
When anyone books a room at a hotel or resort, the first two things we do when opening the door is check for cleanliness , then the mini bar or the other way around.
The mini bar for some strange reason we believe is free or we suspend belief that it costs an arm and a leg . Why we do this? , I’ll never know .The gods of mini bar must shake their head in bemusement. It’s not till the checkout, do we step back into reality and blame the kids , except they do not drink Corona’s dad.
Hot or Cold for carpet cleaning? What’s the Answer?
Do you wash your dishes in cold water, whether by hand or in an automatic dishwasher? Do you think it is more effective to wash your hands in cold water? Is it easier to melt away grease and oil on a soiled commercial kitchen floor using cold water?
If your answer to all of these questions is no, then I have one more question for you: Why would someone clean carpets with cold water? There is a very important reason heat—along with agitation, time, and chemical action—is one of the four fundamental components of cleaning, and that is heat speeds up the molecular activity of chemicals so they work harder. The process helps loosen and dissolve soils from carpets so that they can be more effectively removed. For the hotel housekeeper, more effective removal of carpet soils means an easier and more productive shift.
Studies reporting on the value of heat in cleaning date back to the late 1800s. Svante Arrhenius won the Nobel Prize for chemistry in 1903. One of his discoveries, which is referred to as the Arrhenius equation, is that heat increases chemical action. Essentially, Arrhenius found that for many common chemical reactions, the reaction rate doubles for every 10-degree Celsius increase in temperature over about 87 degrees Celsius.
SEQPHA Event – July breakfast at Olli and Luca on the Gold Coast
South East Queensland Professional Housekeepers Association will be having their July breakfast hosted by Sheila Gobie at Olli and Luca, 15- 21 via Roma Isle of Capri on the Gold Coast. The day is Tuesday 8th July starting at 7.00am.
RSVP to Mel melissab@mbdesigns.com.au.
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