Rotana workshop for Housekeeping Managers

Early this year L&A ran a one day workshop for Rotana and this month was back to conduct a 2^nd workshop for the group’s Assistant Directors of Housekeeping at Khalidiya Palace Rayhaan, Abu Dhabi. More then 20 Housekeeping Managers from the region spent a day learning tools and techniques to ensure quality in Housekeeping while controlling costs.

This workshop was a follow up to the first one held in January of 2010. It was great to see the participants had incorporated a lot of the initial suggestions into their departmental operations. Participants explained how they had used delegation very successfully to motivate their teams and to undertake special projects.

The highlight of the November session was the sharing of housekeeping best practice where the Housekeepers presented their ideas from each property. Some clever initiatives included; staff performance logbooks, SOP’s in photo format, including the whole sequence of cleaning the guest rooms; centralised guest supplies and recycling of guest amenities to a local charity.

For more information on workshops especially designed for your property, incorporating company specific policies and procedures contact Liz Lycette on liz@lycetteandassociates.com or visit www.lycetteandassociates.com

About Rotana Hotels
Operating across 12 countries and 23 cities, Rotana reinforces its leading position in the Middle East and North Africa with a portfolio of over 67 properties.