The Point Brisbane attention to detail

After L&A’s initial operational review in November 2011 Liz returned to The Point in Kangaroo Point, Brisbane in February for a day of follow up. Follow up is as important as the initial visit. An Operational Review consist of an audit to determine the departments strengths and weaknesses and a consultant prepares a report and an action plan for the Executive Housekeeper and the team. The remaining days are spent mentoring through the action plan, giving tools, skills and guidance to improve the operation. The Point’s Housekeeping department  has been working hard to put in place all the suggested operational changes to further enhance the Hotel, gearing up for a busy 2012 season.

Some recent guest comments:

The Point is a great place to stay in Brisbane!

farmgirl71 commented on 26-Nov-2009 05:10 PM

The rooms were very clean and comfortable, crisp white sheets and nicely appointed. The housekeeping staff was excellent; the apartment was serviced daily and to a very high standard. The reception staff was friendly and co-operative, helping us out with additional accommodation we needed on one of our 4 nights. Car parking was easy and secure. Highly recommended!

tonylingard commented on 26-Nov-2009 05:09 PM

We stay overnight and weekends in Brisbane perhaps 7 or 8 times a year and must say the most stress free and relaxing hotel we have found is The Point.
With superb views of the City and the Story Bridge, ease of access, professional, attentive staff and ’boutique’ atmosphere, The Point is certainly a regular destination for us.
Housekeeping and attention to detail were very impressive and I particularly noted the quality fixtures and fittings installed which add to the feel and ambience. Overall a very comfortable, pleasant stay.

 For more information about L&A’s Housekeeping Operational Reviews contact Josephine email:  Josephine@lycetteandassociates.com